About OYO Hotels
OYO Hotels is part of OYO, a global hospitality and technology company that standardizes and markets budget and mid-range hotels, motels, and vacation rentals. Through its app and website, OYO offers rooms at partner properties with consistent amenities such as Wi‑Fi, clean linens, and basic guest services, typically at lower price points than traditional hotel chains. In the United States, OYO Hotels works with independently owned hotels and motels to bring them under the OYO brand while using its central reservation and pricing systems.
A charge labeled like “OYO/Hotels USA” on your card statement usually corresponds to a hotel or motel stay booked through OYO’s platform or at an OYO-branded partner property in the U.S. This can include prepaid, pay-at-hotel, or partially refundable bookings, as well as taxes and fees associated with the reservation. In some cases, you might see multiple charges if you modified your stay, extended nights, or if a prior authorization (hold) was converted into a final charge at checkout.
If you’re unsure about an OYO charge, start by checking your email for booking confirmations from OYO and reviewing your OYO account or app for recent reservations. The descriptor often includes a customer service phone number you can call to inquire about the booking details. For billing issues—such as unexpected amounts, duplicate charges, or cancellations—contact OYO customer support through their website or app with your reservation ID, dates of stay, and the last four digits of the charged card. If the charge still seems incorrect after speaking with OYO, you can then contact your card issuer with all supporting documentation to dispute the transaction.