Paradise Lakes Motel

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Paradise Lakes Motel is a 3–3.5 star motel set on landscaped grounds with a private lake, offering 26 ground-floor rooms and amenities such as an outdoor pool near Shepparton in Kialla, Victoria, Australia.

Kialla, Victoria, Australia
paradiselakes.com.au

About Paradise Lakes Motel

Paradise Lakes Motel is a 3–3.5 star motel located on landscaped grounds with its own private lake in Kialla, near Shepparton in Victoria, Australia. The property offers 26 ground-floor rooms, typically including standard, family, and spa rooms, with features like parking outside your door, air conditioning, Wi‑Fi, and tea/coffee facilities. Guests also have access to an outdoor swimming pool, garden and lakefront areas, and the motel is positioned close to Shepparton’s shops, eateries, and local attractions. Bookings can be made directly via their official website (paradiselakes.com.au), by phone, or through third‑party booking platforms.

A charge from Paradise Lakes Motel usually appears on your card or bank statement after you’ve made a room reservation or stayed at the property. This may be for prepaid room rates, pay‑on‑arrival stays, additional nights, or extras such as mini‑bar items, meals, late checkout, or incidental damages. You might also see a temporary authorization hold taken at check‑in to secure your booking and cover incidentals; this appears as a pending charge and is either adjusted to the final bill or released after your stay. If you booked through an online travel agency (OTA) like Booking.com or Expedia, the statement description may still reference “Paradise Lakes Motel” even if you reserved via the third‑party site.

If you don’t recognize a Paradise Lakes Motel charge, first check your email for booking confirmations or receipts from the motel or any travel site you used, and review recent travel dates to the Shepparton/Kialla area. Compare the amount to your nightly rate, length of stay, and any extras you might have added, and check whether the entry is marked as “pending” (authorization) or “posted” (final charge). For questions or to dispute a charge, contact the motel directly using the phone number or contact form listed at paradiselakes.com.au, providing your name, stay dates, and the last four digits of the card. If the motel confirms no booking in your name, you can then follow up with your bank to report possible card misuse or request a chargeback if appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Paradise Lakes Motel.

  1. PARADISE LAKES MOTEL KIALLA AUS

Frequently Asked Questions

Why do I see a charge from Paradise Lakes Motel on my card when I haven’t stayed yet?

Paradise Lakes Motel may place a prepayment or an authorization hold on your card when you confirm a reservation, especially for advance purchase or peak-period bookings. This helps guarantee your room and secure any extras you’ve reserved. The amount is usually either the first night’s accommodation or the full stay, depending on the rate conditions shown at the time of booking. Check your booking confirmation email for whether your rate was “prepaid/non‑refundable” or “pay at property.”

Why is there a pending or temporary authorization from Paradise Lakes Motel?

At check‑in, Paradise Lakes Motel may run a temporary authorization on your card to confirm it is valid and to cover incidentals such as mini‑bar or damages. This appears as a pending transaction and is different from the final charge. After check‑out, the authorization is either converted into the final bill or released; if released, it can take a few business days for your bank to remove the pending amount. If a hold remains longer than a week, contact both the motel and your bank for an update.

How much does it typically cost to stay at Paradise Lakes Motel?

Paradise Lakes Motel charges per room per night, with rates varying by room type, day of the week, and season (for example, higher on weekends, holidays, or local event dates). Family and spa rooms generally cost more than standard rooms, and extra guests may incur an additional per‑person fee. For the most accurate nightly prices and any promotions, check the live rates on paradiselakes.com.au or on the booking site you used.

Why is my Paradise Lakes Motel charge higher than the room rate I expected?

The total charge can be higher than the base room rate if tax, booking fees, or extras were added. Common add‑ons include additional guests, late checkout, mini‑bar purchases, room upgrades, or damage/cleaning fees identified after departure. Compare the amount on your statement with the itemized invoice you received at check‑out or via email. If you did not receive a detailed receipt, contact the motel and request a copy of your folio for the stay in question.

How do I modify or cancel a booking with Paradise Lakes Motel and avoid extra charges?

To change or cancel a reservation made directly with Paradise Lakes Motel, use the contact details on paradiselakes.com.au or your confirmation email, and provide your booking reference and intended new dates. Cancellations are subject to the policy attached to your rate—some flexible rates allow free cancellation up to a certain time before arrival, while discounted or “non‑refundable” rates may still be fully charged if you cancel or do not arrive. If you booked through an online travel agency (like Booking.com or Expedia), you must modify or cancel through that platform, and their stated cancellation rules will apply.

How can I request a refund or dispute a charge from Paradise Lakes Motel?

Start by contacting Paradise Lakes Motel directly with your name, stay dates, booking reference, and a description of the charge you’re questioning. Ask for a review of your folio and an explanation of any disputed items; if a billing error is found, they can process a partial or full refund back to your original payment method. Refund eligibility depends on the rate type and cancellation policy you agreed to at booking. If you cannot resolve the issue with the motel, you can then contact your bank or card issuer to discuss a formal dispute or chargeback, providing all correspondence and receipts.

Why do I see multiple charges from Paradise Lakes Motel for the same stay?

You may see more than one entry if the motel ran an initial authorization hold at check‑in and then a separate final charge at check‑out, or if your stay was split across different bookings or cards. In many cases, the earlier amount will show as “pending” and later drop off once the final charge posts. Also, if you extended your stay or added services on separate days, these may appear as individual transactions. If you’re unsure, ask the motel for an itemized statement that lists all payments and dates.

How can I contact Paradise Lakes Motel about a charge I don’t recognize?

Visit paradiselakes.com.au and use the phone number or email/contact form listed on their official site, preferably during local business hours in Victoria, Australia. When you reach out, have ready the exact amount, date of the charge, the name on the card, and the last four digits of the card number so staff can locate any matching reservation. If someone else in your household may have used the card for travel, check with them as well before assuming the charge is fraudulent.

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