Pawsy is a US-based pet wellness brand that sells vet-formulated, science-backed natural supplements and related health products for dogs, primarily online.
Pawsy is a direct-to-consumer pet wellness company focused on natural, vet-formulated supplements and health products for dogs. Through its Shopify-powered online store at pawsylabs.com, the brand offers products such as Parasite Cleanse Drops, Gut-Brain Calm Chews, and dental sticks, all positioned as gentle, botanical solutions targeting root-cause issues like chronic itching, scooting, digestive upset, and anxiety-like behaviors. The company emphasizes science-backed formulations, natural ingredients, and a curated health experience for dog owners worldwide.
A Pawsy charge on your card statement—often appearing with a Shopify processor prefix such as “SP PAWSY US” and a Newark, Delaware location—typically comes from an online purchase made on their website. This may be a one-time order of supplements or a recurring subscription, since Pawsy offers subscribe-and-save plans on certain products, which rebill automatically on a 30‑day cadence unless paused or cancelled. Customers may also see temporary authorization holds when a payment method is first added or updated, which are usually released by the bank within a few days.
If you have questions about a Pawsy charge, start by checking your email for order confirmations from pawsylabs.com or trypawsy.com and logging into your account (if created) to review your order history and active subscriptions. You can contact Pawsy’s support team via the “Contact Us” or “FAQ” pages on their site for help with billing questions, refunds under their money‑back guarantee, or subscription management. Because the store is hosted on Shopify and payments are processed by third‑party providers, any unresolved billing disputes can also be raised with your card issuer, but it’s generally faster to resolve directly with Pawsy first using your order number and the email address used at checkout.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Pawsy.
Why do I see a charge from Pawsy or “SP PAWSY US” on my card statement?
This charge usually corresponds to an online order placed through Pawsy’s Shopify store at pawsylabs.com (sometimes referenced as “SP PAWSY US” due to Shopify’s processor prefix). It can be for a one-time purchase of products like Parasite Cleanse Drops or Gut-Brain Calm Chews, or for a recurring subscription renewal if you opted into “subscribe & save.” Check your email and account dashboard for recent Pawsy order confirmations tied to the billing date.
Does Pawsy offer subscriptions, and how do recurring charges work?
Yes. Pawsy offers subscription options (such as monthly refills of Parasite Cleanse Drops) where you receive products on a repeating schedule and save a percentage on each order. These plans rebill automatically to the card on file at the interval you selected. You can manage, skip, pause, or cancel your subscription through the “Manage subscription” link on their website or from the subscription-management link included in Pawsy’s order and renewal emails.
How can I cancel or pause my Pawsy subscription to stop future charges?
To cancel or pause a Pawsy subscription, go to pawsylabs.com, use the “Manage subscription” or “Track Your Order/Manage subscription” links (also found in your Pawsy confirmation and renewal emails), then log in using the email address you used at checkout. From there you can change your next delivery date, skip shipments, update your payment method, or cancel outright in a few clicks without needing to call support.
What is Pawsy’s refund or money-back guarantee policy on supplements?
Pawsy advertises a 90‑day money‑back guarantee on its core supplements, giving dog owners time to evaluate results. If you’re not satisfied, you can request a refund by contacting their support team through the “Contact Us” page or by replying to your order confirmation email with your order number, the pet’s experience, and whether you’d prefer a replacement or refund. Specific eligibility details and conditions are outlined in their Refund Policy page linked in the site footer.
Why do I see a small or duplicate pending Pawsy charge on my statement?
Small or seemingly duplicate pending amounts can be temporary authorization holds created when your card is first charged or when you update payment details for a subscription. Pawsy’s payment processing is handled by Shopify and integrated payment providers, which may place these holds to verify your card. They typically fall off and disappear from your statement automatically within a few business days; only the finalized order amount should post permanently.
How can I verify that a Pawsy charge is legitimate and not fraud?
To verify a Pawsy charge, search your email for messages from pawsylabs.com or trypawsy.com around the transaction date, then log into your Pawsy account (if you created one) to compare the billed amount with your recent orders or subscriptions. Confirm that the last four digits of the card used match your own, and that someone in your household didn’t place the order. If you still don’t recognize the transaction, contact Pawsy support with the date and amount of the charge, and if needed, notify your card issuer to dispute any confirmed unauthorized activity.
How do I contact Pawsy about billing, shipping, or product issues?
You can reach Pawsy by visiting pawsylabs.com and using the “Contact Us” page, which allows you to submit a support request including your name, email, and order number. They also list an email address (such as help@pawsylabs.com) in their Privacy and Refund Policy pages for direct contact. Including your order number, the email used at checkout, and a clear description of the issue helps them resolve billing, shipping, or product concerns more quickly.
What kinds of amounts are typical for Pawsy purchases or subscriptions?
Pawsy’s pricing can change over time, but common transactions include single-product purchases around a few dozen dollars (for example, bottles of Parasite Cleanse Drops or Gut-Brain Calm Chews), bundle offers at higher totals, and recurring subscription charges on roughly a 30‑day cycle for similar amounts. If the amount on your statement is in that range and matches current product pricing on pawsylabs.com, it likely corresponds to one of your Pawsy orders or subscription renewals.