Question 1

Why do I see a recurring monthly charge from Pearson or Pearson+ on my statement?

Accepted Answer

Recurring charges typically come from a Pearson+ subscription for eTextbooks and study tools, or ongoing access to a digital course platform like MyLab, Mastering, or Revel. In the U.S., Pearson+ commonly bills monthly (for example, Pearson+ Single for one eTextbook or Pearson+ Multi for multiple titles), and the charge renews automatically until you cancel. Check your Pearson+ account at plus.pearson.com or the billing section of your course platform to see your active subscriptions and next billing date.

Question 2

What are typical Pearson+ subscription prices and billing terms?

Accepted Answer

In many regions, Pearson+ offers monthly subscription options such as a Single plan (access to one eTextbook) and a Multi plan (access to multiple eTextbooks), with prices usually around the low‑ to mid‑teens (USD) per month for Single and higher for Multi, plus applicable taxes. Billing is month‑to‑month and renews automatically on the same date each month until you cancel. Prices and plan names can vary by country and promotion, so the most accurate, current pricing is listed in your Pearson+ account or at plus.pearson.com during checkout.

Question 3

How do I cancel my Pearson+ or other Pearson digital subscription so I stop being charged?

Accepted Answer

To cancel Pearson+, sign in at plus.pearson.com, go to your Account or Subscription settings, and select the option to Cancel or Turn off auto‑renew. You will usually retain access to your content until the end of your current billing period, and you will not receive a partial refund for unused days within that period. For course‑specific platforms (MyLab, Mastering, Revel), sign in to your course, go to the account or payment section, and follow the cancellation or non‑renewal instructions, or contact Pearson support via pearson.com if you cannot locate the option.

Question 4

Why do I see two Pearson charges or a small $1–$5 Pearson transaction on my card?

Accepted Answer

Pearson may place a small temporary authorization hold (often $1–$5 or the local currency equivalent) to verify your payment method when you add a card, start a subscription, or begin a trial. You may also briefly see both the authorization and the final charge at the same time, which can look like a duplicate payment. Authorization holds are not actual charges and should disappear or be reversed by your bank within a few business days. If a pending amount posts twice and does not reverse, contact Pearson support with your order details.

Question 5

I dropped a class or no longer need the material—can I get a refund for my Pearson purchase?

Accepted Answer

Refund eligibility depends on the product type, timing, and where you purchased it (Pearson website vs. campus bookstore or third‑party retailer). Digital access codes and Pearson+ subscriptions usually have a limited refund window (for example, within 14 days of purchase) if you bought directly from Pearson; after that period, refunds are typically not available. To request a refund, sign in to your Pearson or Pearson+ account, locate your order, and use the refund or support options shown, or contact Pearson support with your order number and date of purchase. If you bought through a bookstore or another retailer, you must follow that seller’s return policy.

Question 6

Why is there a Pearson charge even though my school said the course materials were included in tuition or fees?

Accepted Answer

Some institutions use an “inclusive access” or “digital course fee” model where most students do not pay Pearson directly, but there are exceptions. You may see a direct Pearson charge if you opted out of the inclusive access program and bought separately, changed sections or instructors and purchased a different product, or subscribed to Pearson+ on your own for extra resources. Check your course syllabus and your school’s billing portal, then compare those details with your Pearson orders. If the charge seems incorrect, contact both your campus bookstore or course materials office and Pearson support with your course and order information.

Question 7

How can I find the receipt or invoice for the Pearson charge on my bank statement?

Accepted Answer

Log in to the relevant Pearson service—Pearson+ (plus.pearson.com), MyLab/Mastering/Revel, Pearson VUE, or the main Pearson store at pearson.com—and go to your Orders, Billing, or Purchase History section. There you can usually view, download, or email a detailed receipt that includes the product name, amount, date, and last four digits of the card. You can also search your email inbox for messages from Pearson or Pearson+ around the transaction date shown on your statement. If you still cannot locate a receipt, contact Pearson customer support with the exact charge amount, date, and the name on the card.

Question 8

How do I contact Pearson about an unfamiliar or incorrect charge on my account?

Accepted Answer

Go to pearson.com and select Support or Contact Us, then choose the product area (higher education, K–12, Pearson+, Pearson VUE, etc.) to access chat, web form, or regional phone numbers. When you contact support, have your full name, the email addresses you might have used to register, the last four digits of the card, the exact charge amount, and the transaction date ready so they can locate the payment quickly. If the charge is unauthorized and Pearson confirms no matching account, also notify your bank or card issuer to dispute the transaction and secure your card.

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