Udemy is an online learning platform offering thousands of on-demand courses across technology, business, personal development, and other subjects, created and taught by independent instructors worldwide.
Udemy is an online learning marketplace based in San Francisco, CA, offering a vast catalog of on‑demand video courses in technology, business, design, marketing, personal development, and many other subjects. Courses on Udemy are created and taught by independent instructors worldwide, and learners typically purchase individual lifetime-access courses or, in some regions, subscribe to a personal plan giving access to a curated course collection. Udemy also offers Udemy Business, a subscription learning platform for teams and organizations.
A Udemy charge may appear on your bank or card statement when you purchase a course, subscribe to a Udemy Personal Plan, or when your company’s Udemy Business subscription is billed to your card. Charges are usually billed at the time of purchase or at the start of each subscription billing cycle (monthly or annually for business plans). You may also see small temporary authorization holds (often $1 or a low local-currency amount) when you first add or update a payment method, or if a free trial converts into a paid subscription after the trial period ends. If you purchased via the Udemy mobile app, the charge might appear under Apple (App Store) or Google (Google Play), not directly as "Udemy."
If you’re unsure about a Udemy charge, start by logging into your account at udemy.com or in the Udemy app and checking your Purchase History or Subscription page for matching amounts and dates. Make sure you also check any secondary Udemy accounts and the app stores linked to your device, as well as whether a family member or employee may have used your card. For billing questions, refunds, or to report an unauthorized charge, visit support.udemy.com to search the Help Center or submit a support request; if your subscription was set up through Apple or Google Play, you’ll need to manage cancellations and refunds through that app store. Common issues—such as duplicate payments, accidental enrollments, or trial renewals—are typically resolved by cancelling future renewals and, when eligible, requesting a refund within Udemy’s standard 30‑day refund window.
Bank Statement Variations
3 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Udemy.
Why do I see a charge from Udemy on my bank or card statement?
You’re typically charged by Udemy when you buy an individual course, start or renew a Udemy Personal Plan subscription, or when a Udemy Business subscription for your team is billed to your card. On statements, the descriptor may appear as “UDEMY,” “UDEMY.COM,” or similar variations. If you purchased through the Udemy mobile app, the charge may be listed under Apple (App Store) or Google (Google Play) instead of Udemy’s name.
What are common Udemy charge amounts and pricing patterns?
Individual Udemy courses are usually a one‑time payment, with list prices that can range from around $19.99 up to $199.99 or more, but they are frequently discounted during promotions. Udemy Personal Plan (where available) is a recurring monthly subscription, typically billed at a flat monthly rate that can vary by region and promotions. Udemy Business plans for teams are billed monthly or annually per user, so your charge may be a larger, rounded amount if it covers multiple learners.
Why do I see a small $0–$1 or low-value Udemy charge or a pending amount?
Udemy, or its payment processor, may place a small temporary authorization hold (often $1 or an equivalent small local amount) when you add or update a card or when a payment is first attempted. This is not a real charge and should either disappear or convert into the actual course/subscription amount once processed. If it remains as a pending hold for more than a few business days, contact your bank or card issuer for clarification.
How do I cancel my Udemy Personal Plan or stop recurring billing?
To cancel a Udemy Personal Plan purchased on udemy.com, log into your account, go to your profile menu, choose “Subscriptions,” select your Personal Plan, and click “Cancel subscription.” Your access continues until the end of the current billing period, and you won’t be charged again unless you reactivate. If you subscribed through the Apple App Store or Google Play, you must cancel directly in your device’s subscription settings; Udemy’s website support cannot cancel app‑store subscriptions.
How can I get a refund for a Udemy course or subscription charge?
Most individual Udemy course purchases made on udemy.com are eligible for a refund within 30 days of purchase, as long as you meet Udemy’s refund policy (for example, excessive course consumption or multiple refunds may affect eligibility). To request a refund, log into your account, open your Purchase History, select the course, and click “Request a refund.” For Udemy Personal Plan subscriptions, refunds are more limited—typically, you can cancel to avoid future charges, but partial refunds for unused time may not be offered. If you bought through Apple or Google Play, refund requests must be submitted through those app stores’ refund processes.
Why was I charged by Udemy after I thought I cancelled?
Udemy charges subscriptions at the start of each billing cycle, and cancellation usually takes effect at the end of the current period. If you cancelled after your renewal date, the charge you see is for the new cycle, and your access remains active until that period ends. Confirm your cancellation by checking the “Subscriptions” section of your Udemy account or your device’s subscription settings (for app‑store purchases).
I don’t recognize this Udemy charge—how can I verify if it’s legitimate?
First, sign in to all Udemy accounts you may have (including any created with different email addresses or social logins) and review the Purchase History and Subscriptions for matching dates and amounts. Ask family members or colleagues with access to your card if they enrolled in a course or plan. If you still can’t identify the payment, go to support.udemy.com and submit a ticket with the exact charge amount, date, and the first and last 4 digits of the card so Udemy’s support team can look it up; also consider reporting any truly unauthorized transaction to your bank or card issuer.
How can I contact Udemy about billing or charge issues?
Udemy primarily provides support online via its Help Center at support.udemy.com, where you can search billing articles or submit a request for individual assistance. When contacting support, include screenshots of the charge, the billing descriptor, the date, and the exact amount to speed up the investigation. Udemy does not typically offer general phone support; most billing issues are resolved via email or in‑platform messaging.