PetCore

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PetCore is an online pet products retailer that sells a range of toys, grooming tools, wellness items, and accessories for dogs and cats. It operates as a Shopify-based e‑commerce store serving primarily U.S. customers.

United States (online retailer; specific headquarters not publicly listed)
petc.shop

About PetCore

PetCore is an e‑commerce brand focused on pet care accessories and wellness products for dogs and cats. Through its online storefront, it offers items such as paw balms, grooming tools, enrichment toys, leashes, GPS trackers, and other gear designed to keep pets healthy, comfortable, and entertained. The site is marketed toward pet owners looking for convenient, curated products and ships primarily in the United States, with pricing shown in USD and promotions like free U.S. shipping over a certain threshold.([petc.shop](https://www.petc.shop/))

A PetCore charge on your card statement typically comes from an online order placed on their website, often following a social media ad or direct visit to petc.shop. Customers usually make one‑time purchases of specific products (for example, items like the Rover Roller toy, PawPure paw balm, HydroPAW products, or related pet accessories), though repeat charges can occur if you place multiple orders over time. Because the store uses Shopify’s payment system, the descriptor may appear as “SP * PETCORE” or a similar variation including the PetCore name.([petc.shop](https://www.petc.shop/))

If you are unsure about a PetCore charge, start by checking your email for order confirmations from PetCore or receipts associated with petc.shop, then compare the transaction date and amount with your recent online purchases. You can also log into your PetCore account or use the “Track Order” and “Contact us” links on their site to look up order details and reach customer support. If you still do not recognize the transaction, contact your card issuer to dispute the charge and ask whether any additional PetCore or Shopify‑related transactions have appeared on your account.([petc.shop](https://www.petc.shop/))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to PetCore.

  1. sp petcore

Frequently Asked Questions

Why do I see a charge from PETCORE or SP * PETCORE on my card statement?

This charge usually corresponds to an online order you placed for pet products on PetCore’s website (petc.shop). The “SP *” prefix indicates Shopify’s payment processing, and “PETCORE” is the store name tied to the transaction. Compare the transaction date and amount with recent PetCore orders or confirmation emails to verify it.([petc.shop](https://www.petc.shop/))

What types of purchases typically result in a PetCore charge?

PetCore charges generally come from one‑time purchases of items like paw balms (PawPure), grooming tools such as the PawEase ‘Quiet Trimmer,’ toys like the Rover Roller or PupPlay Elasticity Ball, GPS collars, or similar pet accessories bought through their online store. The descriptor amount should match the order total shown at checkout, including any discounts and shipping.([petc.shop](https://www.petc.shop/))

Does PetCore offer subscriptions or recurring billing for its products?

Based on the publicly visible storefront, PetCore mainly promotes one‑time purchases of pet accessories and wellness products and does not prominently advertise a recurring subscription program. However, if you believe you enrolled in a recurring offer or are seeing repeat charges, log into your PetCore account or check your order confirmation emails to see if an auto‑ship or similar program was selected, then contact their support to adjust or cancel it.([petc.shop](https://www.petc.shop/))

How can I cancel or change an order I just placed with PetCore?

If you need to cancel or modify a recent PetCore order, go to petc.shop, use the “Track Order” or “Contact us” links, and provide your order number, email, and requested changes as soon as possible. Because orders may be processed quickly, cancellations are easiest before the order has shipped; after shipment, you may need to follow their return policy instead.([petc.shop](https://www.petc.shop/))

How do I request a refund for a PetCore purchase?

To request a refund, review the Refund Policy section in the “Legal Stuff” footer on petc.shop to confirm eligibility and time frames, then contact PetCore through their contact form or listed support email with your order number, reason for return, and any photos if an item arrived damaged or defective. Once they approve the return and receive the product back (if required), your refund should be processed back to the original payment method, which will appear as a credit from PETCORE or SP * PETCORE on your statement.([petc.shop](https://www.petc.shop/))

What are common order amounts I might see from PetCore?

Individual PetCore products often range roughly from around $10 to $200 USD depending on the item—for example, small accessories and grooming tools at lower prices, and higher‑ticket items like premium pet furniture or larger devices at higher prices. Your total charge will include any combination of products, plus taxes and shipping if your order does not qualify for free U.S. shipping.([petc.shop](https://www.petc.shop/))

Does PetCore place temporary authorization holds on my card?

Like many online retailers using Shopify payments, PetCore may initiate a temporary authorization on your card at checkout to verify available funds. This may appear as a pending PetCore or SP * PETCORE charge that later updates to the final settled amount or falls off if the transaction is declined or canceled. Pending authorizations that do not convert to completed charges should disappear automatically within a few business days, depending on your bank.([petc.shop](https://www.petc.shop/))

How can I contact PetCore about a charge or order issue?

You can visit petc.shop and use the “Contact us” link in the footer or navigation to submit a support request with your order number and email address. The site also lists a direct support email address on the contact section; sending a detailed message there with screenshots of the charge, dates, and statement descriptor will help their team locate your order more quickly.([petc.shop](https://www.petc.shop/))

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