Phonebot

Electronics95% confidence

Phonebot is an Australian online and in-store retailer specializing in refurbished, pre-owned and box-damaged smartphones, tablets, laptops and other consumer electronics.

Reservoir, VIC, Australia
phonebot.com.au

About Phonebot

Phonebot is an Australian electronics retailer based in Reservoir, VIC, specialising in refurbished, pre-owned, and box-damaged smartphones, tablets, laptops, smartwatches, and other consumer electronics. They source devices, rigorously test and grade them (for example, “as new”, “excellent”, or “good” condition), and resell them at discounted prices compared to brand-new products. Phonebot operates primarily online via phonebot.com.au and also offers in‑store services, typically providing warranty coverage on devices, optional extended protection, and accessories such as cases, chargers, and screen protectors.

A Phonebot charge on your bank or card statement usually relates to an online or in‑store purchase of a device, accessory, or protection plan. This may appear as a one‑time payment under descriptors like “PHONEBOT”, “PHONEBOT RESERVOIR VIC”, or “PHONEBOT.COM.AU”. In some cases you may see multiple smaller charges if you used a buy now, pay later service (such as Afterpay, Zip, or similar) through Phonebot’s checkout, because these providers bill in instalments. You might also see a temporary authorization hold when you first place an order or update payment details, which is used to verify your card and should drop off automatically if the transaction is not completed.

If you do not recognise a Phonebot charge, start by checking your email for order confirmations or tax invoices from phonebot.com.au, including any family or shared email accounts. Log in to your Phonebot account (if you created one) to review your order history, or check with family members who may have used your card to purchase a device or accessory. For unresolved questions, visit their website and use the “Contact” or “Support” page to reach customer service—typically via web form, email, or phone—providing the exact charge amount, date, and the last four digits of the card so they can locate the transaction. Common billing issues, such as duplicate charges, pending authorizations, or incorrect amounts, are usually resolved by confirming the order status and, if necessary, requesting a refund or adjustment through their support team.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Phonebot.

  1. SQ *PHONEBOT Reservoir AUS

Frequently Asked Questions

Why did I get charged by Phonebot and what are typical transaction amounts?

A Phonebot charge typically means you (or someone with access to your card) purchased a refurbished or box-damaged phone, tablet, laptop, or accessory from phonebot.com.au or their Reservoir, VIC store. Order totals can vary widely depending on the device and condition, but many transactions fall in the range of about AUD $150–$1,500. Check recent phone or electronics purchases in that price range and look for an email invoice from Phonebot to confirm the order.

Why do I see multiple Phonebot-related payments or instalments on my statement?

If you used a buy now, pay later service (such as Afterpay, Zip, Klarna, or similar) at checkout on Phonebot’s website, your bank or card statement may show several smaller instalment charges instead of one full amount. These instalments are billed by the payment provider on the schedule you agreed to, but the original purchase was made through Phonebot. Log in to your Afterpay/Zip/Klarna account to see the full payment plan and link it to your Phonebot order.

What is a small or temporary Phonebot charge that later disappears?

When you place an order or update your card details with Phonebot, their payment processor may place a small temporary authorization hold on your card to verify that the payment method is valid. This can appear as a pending charge and may be for a small amount or the full order value. If the order is cancelled or does not complete, the hold should automatically drop off within a few business days, depending on your bank’s policies.

How can I get a copy of my Phonebot invoice or check what was purchased?

To view what was purchased, search your email (including spam/junk folders) for order confirmations or tax invoices from phonebot.com.au, using the date and amount of the charge as a guide. If you created a Phonebot account, you can log in on their website and check your order history to see item details, prices, and warranty information. If you checked out as a guest, you can usually retrieve your invoice by contacting their support team with your name, email address, and the transaction details from your statement.

How do I cancel a Phonebot order or change it after I’ve been charged?

Phonebot orders are generally processed quickly, so cancellations or changes (such as address updates or model/colour changes) are time‑sensitive. If your order has not yet shipped, contact Phonebot immediately via the support or contact page on phonebot.com.au with your order number and request. If the order has already been dispatched, you may need to follow their returns process once you receive the item, subject to their change‑of‑mind and consumer law policies.

What is Phonebot’s refund policy if I’m unhappy with my purchase or it’s faulty?

Phonebot typically offers a warranty period on refurbished and pre‑owned devices, during which faults that are not caused by physical or liquid damage can be repaired, replaced, or refunded in line with their policy and Australian Consumer Law. If you receive a device that is not as described, arrives damaged, or develops a covered fault, you should contact them promptly with photos, your order number, and a description of the issue. Refunds are usually processed back to the original payment method once the item is inspected and approved; processing times can vary depending on your bank or payment provider.

How can I contact Phonebot about an unrecognised or incorrect charge?

Visit phonebot.com.au and navigate to their “Contact Us” or “Support” page to find current contact options, which typically include a web contact form and details for phone or email support. When you reach out, provide the exact amount of the charge, the transaction date, the name on the card, and the last four digits of the card number so they can quickly locate the payment. If you suspect fraud, also notify your bank or card issuer so they can secure your account while Phonebot investigates.

The amount I was charged by Phonebot doesn’t match the price I remember—why?

Differences between the expected and actual charge can occur if tax, shipping, insurance, or add‑ons (like cases or extended warranty) were included in the final total at checkout. Currency conversion or international transaction fees from your bank may also slightly change the amount you see on your statement, especially if your card is not issued in Australia. Review your Phonebot invoice or order confirmation email to see a detailed cost breakdown, and contact their support if the totals still do not match.

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