Physitrack

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Physitrack is a digital health platform that provides patient engagement tools, exercise prescription, and telehealth solutions for physiotherapists and other healthcare professionals.

London, United Kingdom
physitrack.com

About Physitrack

Physitrack is a digital health platform used primarily by physiotherapists and other healthcare professionals to deliver exercise programs, telehealth consultations, and patient engagement tools. Based in London, United Kingdom, Physitrack offers clinics and practitioners software to prescribe personalized exercise videos, collect outcome data, run video consultations, and communicate securely with patients. Patients typically access their programs through the companion app (formerly known as PhysiApp) or a web portal, while the subscription and billing relationship is usually with the clinic or individual practitioner.

A Physitrack charge may appear on your bank or card statement if you paid for an online consultation, a remote rehabilitation program, or access to digital home-exercise content delivered via Physitrack. In many cases, patients will see the clinic or practitioner’s name on their invoice, while the underlying payment processor reference may include “Physitrack” or similar wording. Charges can relate to one-time telehealth sessions, package-based rehab programs, or clinic-managed subscriptions for ongoing access. You might also see temporary pre-authorisation amounts when a card is added for future sessions, which should drop off once the final charge is processed.

If you’re unsure about a Physitrack-related charge, first check emails and SMS messages from your physiotherapy clinic or treating provider for invoices, booking confirmations, or receipts that reference online sessions or digital programs. Log into any patient portal or app your clinic provided to view your upcoming and past appointments and payments. To resolve billing questions, start by contacting the clinic or practitioner who oversees your care, as they control pricing, cancellations, and refunds, while Physitrack provides the underlying technology. If you still believe the charge is incorrect, you can reach Physitrack via the support form at physitrack.com/support with the last four digits of your card, the date, amount, and any statement reference so they can help identify the originating provider, and then follow up with your bank or card issuer if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Physitrack.

  1. PHYSITRACK* PHYSITRACK +35820830130 GB

Frequently Asked Questions

Why is there a Physitrack charge on my card if I booked through my physiotherapy clinic?

Physitrack provides the digital platform your clinic uses for telehealth, remote rehab and exercise programs, so the payment processing record may reference Physitrack or one of its payment partners. The clinical service and pricing are still determined by your physiotherapy clinic or practitioner. Check your appointment confirmations or invoices from the clinic for matching dates and amounts, as the Physitrack descriptor on your statement usually corresponds to a specific session or rehab package.

What types of services usually result in a Physitrack charge?

You may see a Physitrack-related charge if you paid for an online video consultation, a follow-up telehealth session, or a structured remote rehabilitation program delivered through the Physitrack platform. Some clinics also use Physitrack to bill for ongoing digital exercise plans or remote monitoring over several weeks. In most cases, these are one-time or package-based fees rather than direct consumer subscriptions billed by Physitrack itself.

Does Physitrack offer subscriptions directly to patients, and how are they billed?

Physitrack is primarily a business-to-business platform, so subscriptions are usually held by clinics and practitioners, not by individual patients. If you see recurring monthly or package-style charges, they are typically set up and managed by your clinic to cover ongoing digital rehab, coaching, or follow-up sessions. The recurring charge will continue according to the plan you agreed with your provider, so any changes to frequency or price must be arranged directly with them.

How can I cancel future charges related to Physitrack services?

To stop future charges, contact the physiotherapy clinic or healthcare provider who enrolled you in the digital program or telehealth service, as they control your plan and billing schedule. Ask them to cancel any upcoming sessions, subscriptions, or remote-monitoring packages associated with your account. Once they update your status in their system, no new charges should be initiated via Physitrack; you can also request a written confirmation or updated invoice for your records.

How do I request a refund for a Physitrack-related charge I don’t recognize or no longer want?

Refunds are typically handled by the clinic or practitioner that provided your care, because they own the patient relationship and set their own refund and cancellation policies. Contact them with the date, amount, and any reference details from your bank statement and explain the issue (for example, missed appointment, double charge, or unintended renewal). If they agree to a refund, it will be processed back to your original payment method, and you should see the credit appear within several business days depending on your bank.

I see a small or pending Physitrack charge—could this be an authorisation hold?

Yes, some clinics using Physitrack’s payment tools may place a small temporary authorisation when you first register a card or book an online appointment. This hold is simply to verify that the card is valid and has sufficient funds, and it should automatically disappear or convert into the final charge once your session is confirmed. If a low-value pending amount remains on your account for more than 7–10 days, contact your bank and your clinic to confirm the status.

What are common billing amounts for services delivered via Physitrack?

Pricing is set individually by each clinic or practitioner, so amounts can vary widely by country, provider and type of service. Typical charges might correspond to a single online physio consultation, a block of telehealth sessions, or a multi-week digital rehabilitation program. To verify whether a specific amount is reasonable, compare it with the price list on your clinic’s website or any treatment plan or quote they previously provided to you.

How can I get help identifying a Physitrack charge if my clinic can’t locate it?

If your clinic cannot find the transaction, gather details from your statement (date, exact amount, currency, and any reference or merchant ID that includes “Physitrack”) and contact Physitrack via the support page at physitrack.com/support. They may be able to identify which healthcare provider processed the payment through their system and guide you back to the correct clinic for resolution. If the charge still cannot be matched to a legitimate service, contact your bank or card issuer to dispute the transaction.

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