Picanova

E-commerce95% confidence

Picanova is a global photo-printing and personalization company that produces custom wall art, home décor, and photo gifts ordered online.

Cologne, Germany
picanova.com
Owned by The Customization Group

About Picanova

Picanova is a German-founded photo printing and mass-customization company best known for turning customers’ digital photos into physical products such as canvas prints, wall art, framed pictures, posters, pillows, blankets, mugs, and other personalized gifts. The group operates multiple brands and production facilities across North America and Europe, serving customers in more than 170 countries, with its corporate headquarters in Cologne, Germany.([en.wikipedia.org](https://en.wikipedia.org/wiki/Picanova?utm_source=openai))

A charge from “PICANOVAINC” or “Picanova Inc.” on a card statement typically comes from an online order placed on one of Picanova’s consumer-facing sites (such as picanova.com or related brand sites like Canvasdiscount.com or Canvasonsale.com) for custom wall art or photo gifts. In North America, billing descriptors can reference Picanova Inc. along with a U.S. logistics or production address such as an Eastport Parkway or Creekside Parkway facility, which are part of its U.S. operations in the Columbus, Ohio area and other U.S. sites.([trustpilot.com](https://www.trustpilot.com/review/picanova.com?utm_source=openai)) These charges are usually one-time purchases, but customers may see multiple transactions if they placed several orders, added extras like frames or expedited shipping, or reordered similar products.

If you don’t immediately recognize the charge, first check your email for order confirmations from Picanova or its associated brands, and review any recent online purchases of photo canvases, wall décor, or personalized gifts. You can also log into the specific brand site you used, or contact Picanova customer support using the details on picanova.com or on the order confirmation email.([trustpilot.com](https://www.trustpilot.com/review/picanova.com?utm_source=openai)) For unresolved billing questions, gather your order number, transaction date, and the exact amount, then reach out to their support before disputing the charge with your card issuer; this typically speeds up refunds or corrections and helps distinguish legitimate family-member purchases from possible fraud.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Picanova.

  1. PICANOVAINC CA 7700 EASTPORT PARKWAY

Frequently Asked Questions

Why do I see a charge from PICANOVAINC or Picanova Inc. on my card statement?

This charge usually corresponds to an online order for custom photo products such as canvas prints, wall art, framed photos, or photo gifts placed through Picanova or one of its associated brands (e.g., Canvasdiscount.com or Canvasonsale.com).([bbb.org](https://www.bbb.org/us/oh/lockbourne/profile/canvases/picanova-inc-0302-70165956?utm_source=openai)) Check your email for order confirmations around the transaction date.

What kinds of purchase amounts are typical for Picanova orders?

Picanova orders can range from low amounts (for a single small canvas or mug) to higher totals if you ordered large-format wall art, multiple items, or extras such as frames and express shipping. Many customers place bundled orders of several canvases or photo gifts, so it’s common to see totals that include volume discounts plus shipping in one combined charge.([trustpilot.com](https://www.trustpilot.com/review/picanova.com?utm_source=openai))

Does Picanova offer subscriptions, or are charges usually one-time?

Most Picanova-branded purchases are one-time transactions for specific photo products. However, some affiliated programs or clubs may provide ongoing deals or recurring benefits; those would clearly note recurring billing in their terms. If you see repeated monthly charges, log in to the account you used and check whether you enrolled in any membership or promotion that renews automatically.([photo.club](https://photo.club/en/info/us?utm_source=openai))

How can I cancel or change a Picanova order after I’ve been charged?

Because Picanova produces made-to-order, personalized items, there is usually only a short window to cancel or modify an order before it enters production. If you need to change or cancel, immediately use the contact details in your order confirmation email or the contact form on picanova.com and provide your order number, correct images, and desired changes. Once printing has begun, cancellations or edits may no longer be possible or may incur fees.([b2b-shop-us.picanova.com](https://b2b-shop-us.picanova.com/contact-us/?utm_source=openai))

How do I request a refund or replacement from Picanova?

If a product arrives damaged, incorrect, or with print-quality issues, take clear photos of the problem and contact Picanova customer service via the support email or contact form listed on picanova.com or the brand site you ordered from.([b2b-shop-us.picanova.com](https://b2b-shop-us.picanova.com/contact-us/?utm_source=openai)) Include your order number, photos, and a description of the issue; in many cases they will offer a reprint or refund according to their satisfaction and return policies.

Why is the descriptor showing a U.S. address like Eastport Parkway or Creekside Parkway when Picanova is a German company?

Picanova is headquartered in Cologne, Germany but operates production and logistics facilities in North America, including locations in the Columbus, Ohio area such as Creekside Parkway and other industrial addresses.([trustpilot.com](https://www.trustpilot.com/review/picanova.com?utm_source=openai)) Card processors often use the local U.S. entity address (Picanova Inc.) in the billing descriptor, which is why you may see a U.S. address even though the parent company is German.

Can Picanova place small temporary or duplicate-looking charges on my card?

Like many e-commerce merchants, Picanova or your payment processor may place a temporary authorization hold to verify your card, especially for larger orders or if details were entered multiple times. These authorizations can appear as small or duplicate pending charges but typically drop off automatically within a few days, leaving only the final settled transaction. If a pending hold does not fall off, contact both your bank and Picanova support with the transaction details.

How can I contact Picanova about a charge I don’t recognize?

Use the contact information from your order confirmation or visit picanova.com to access their support channels.([b2b-shop-us.picanova.com](https://b2b-shop-us.picanova.com/contact-us/?utm_source=openai)) Provide your full name, the last four digits of the card, transaction date and amount, and any suspected order email. They can look up the transaction in their system and confirm whether it is tied to an order, or advise you to report it as potential fraud if they find no match.

This merchant is in the E-commerce category

Browse all

Related Merchants

Ink Station
Temu
Athan Corporation
Big Red Packaging
Amazon Marketplace

Compare Picanova

vsInk StationvsTemuvsAthan Corporation

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you