Pier Hotel Coffs Harbour

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Pier Hotel Coffs Harbour is a historic pub and boutique hotel offering premium pub-style accommodation, bars, and a bistro in the Jetty precinct of Coffs Harbour, New South Wales. The venue provides 14 boutique rooms along with on-site dining and bar facilities near the marina and local attractions.

Coffs Harbour, New South Wales, Australia
pierhotelcoffs.com.au

About Pier Hotel Coffs Harbour

Pier Hotel Coffs Harbour is a historic pub and boutique hotel located in the Jetty precinct of Coffs Harbour, New South Wales, close to the marina, beaches, and local attractions. The property combines classic pub charm with modern, hotel-style accommodation, offering 14 boutique guest rooms above the venue. On the ground level, the Pier Hotel features bar areas, a bistro serving pub-style meals, and spaces for social events, making it both a local gathering spot and a convenient base for travellers.

A charge from Pier Hotel Coffs Harbour on your bank or card statement is most often related to a room booking, in-venue food and drinks, or a bar/bistro tab settled to your card. If you booked directly or through an online travel agency (such as Booking.com or similar platforms), your accommodation charges may appear under the hotel’s name or the booking partner but be processed by Pier Hotel. You may also see temporary pre-authorisation holds for security deposits, card validation at check-in, or when opening a bar tab; these can look like extra or duplicate charges until they are released. Additional items such as late checkout, extra guests, or minibar-style purchases may also be billed to your room and charged at or after checkout.

To verify or resolve a Pier Hotel Coffs Harbour charge, start by checking your recent travel dates, booking confirmations, and dining receipts from the Jetty precinct around Coffs Harbour. Compare the transaction date and amount with any hotel stay, bar tab, or bistro meal you or a family member may have had, including bookings made under a different name but using your card. For questions, visit pierhotelcoffs.com.au for current contact details and reach out via phone or email with your full name, stay dates, and the last four digits of the card used so they can locate the transaction. If you still don’t recognise the charge, your bank or card issuer can help dispute unrecognised payments or confirm pending holds versus completed charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Pier Hotel Coffs Harbour.

  1. SKINNER PIER HOTEL P COFFS HARBOUR AUS

Frequently Asked Questions

Why did Pier Hotel Coffs Harbour charge my card after I checked out?

It’s common for final charges to be processed shortly after checkout once all room charges, bistro meals, and bar tabs have been reconciled. If a pre-authorisation was taken at check-in, the final amount may be processed as a separate transaction, with the original hold released a few days later. You might also see a later charge for items posted to your room (e.g., late checkout or additional spend) that were finalised after you left. Check your invoice or email receipt for a detailed breakdown of charges.

Why do I see both a ‘pending’ and a completed payment from Pier Hotel Coffs Harbour?

The pending transaction is usually a pre-authorisation hold taken at check-in or when you opened a bar tab, used to confirm your card and secure incidental charges. The completed payment is the actual charge for your stay or final bill. The hold should automatically drop off your account within a few business days once the final payment is processed. If the pending hold does not disappear after about 7–10 days, contact the hotel and then your bank for assistance.

Can Pier Hotel Coffs Harbour charge me through a booking site like Booking.com or Expedia?

Yes. If you booked through an online travel agency (OTA), your card may be charged either by the OTA or directly by Pier Hotel Coffs Harbour, depending on the rate type and booking terms. In many cases, the charge will still reference Pier Hotel Coffs Harbour, even if the reservation was made on another website. Check your booking confirmation email from the OTA to see who is listed as the billing party and what the payment schedule is.

What are typical amounts I might see from Pier Hotel Coffs Harbour on my statement?

Typical transactions include nightly room rates (which vary by room type, date, and season), plus any food and beverage spend in the pub or bistro that was charged to your room or card. You might also see round-figure amounts matching bar tabs or meal totals (for example, a single combined charge for a group dinner and drinks). If the amount doesn’t match your room rate alone, look at your itemised invoice or individual receipts, as multiple in-venue purchases may have been consolidated into one payment.

How do I get a copy of my invoice or receipt from Pier Hotel Coffs Harbour?

You can usually request a copy of your tax invoice or receipt by contacting the hotel directly via the contact details listed on pierhotelcoffs.com.au or in your booking confirmation email. Provide your full name, check-in/check-out dates, and the email address used for the reservation so staff can locate your booking. Many bookings also include an invoice attached to the post-stay email you receive after departure, so check your inbox and spam folder.

How do I query or dispute a charge from Pier Hotel Coffs Harbour?

First, gather any supporting information such as booking confirmations, receipts, bar or bistro dockets, and screenshots of the charge from your bank. Contact the hotel using the phone number or email shown on pierhotelcoffs.com.au and ask them to review the transaction, providing the transaction date, amount, and last four digits of your card. If the hotel confirms an error, they can process an adjustment or refund. If you still disagree with the charge, contact your bank or card issuer to lodge a formal dispute.

Can I get a refund for a cancelled booking at Pier Hotel Coffs Harbour?

Refund eligibility depends on the rate and cancellation policy you agreed to when booking. Flexible rates typically allow cancellation up to a certain time before arrival, while advance-purchase or discounted rates may be non-refundable. Review your confirmation email or booking portal for the specific policy, then contact the hotel or the site you booked through to request cancellation and any applicable refund. Keep in mind that refunds, once processed, can take several business days to appear on your statement.

Why was I charged by Pier Hotel Coffs Harbour when I didn’t personally stay there?

This often occurs when you paid for a room on behalf of a family member, friend, or employee, or if your card details were used for a group booking or incidentals. It can also happen if your card was left on file from a previous stay and later used to settle a no-show fee or late cancellation. Check with anyone who might have used your card details for accommodation or bar/dining, and review your past email confirmations. If no one recognises the stay, contact the hotel and your bank immediately to investigate potential unauthorised use.

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