Polly.com is an online shopping platform and mobile app that offers daily drops, flash sales, and auctions on trending fashion, beauty, home, and lifestyle products, often at significant discounts. Operated by Shop Polly LLC, it positions itself as a social, game-like way to shop brand‑new, authentic items with fast, free shipping.
Polly.com is a digital retail platform and mobile app that blends online shopping with game-like mechanics to sell brand-new fashion, beauty, home, tech, and lifestyle products. Customers browse a personalized feed of “daily drops” and can purchase via standard buy-now options or participate in flash sales, auctions, battles, and group buys to try to secure lower prices. Polly purchases inventory in bulk from brands and liquidators and ships directly from its own partnered warehouses, marketing savings of up to 99% off standard prices on select items.([polly.com](https://www.polly.com/?utm_source=openai))
A charge from Polly.com on your statement typically corresponds to the purchase of products or the purchase of in-app “points” or similar credit used to participate in its auctions or battles. Their terms describe point packs that customers buy in advance and then spend in the app when competing for deals; once spent and tied to a shipped product, those point purchases may not be refundable.([polly.com](https://www.polly.com/terms-of-use?utm_source=openai)) You may see multiple smaller charges if you buy several point packs or a combination of points and direct purchases, and charges will usually be processed in U.S. dollars even if you are outside the United States.([polly.com](https://www.polly.com/terms-of-use?utm_source=openai))
If you do not recognize a Polly.com charge, first check any Polly.com or app account you (or family members) may have for recent orders, point-pack purchases, and email receipts. You can contact their 24/7 customer support by email or phone, or through the help/contact section on their website, to request details of a specific transaction, ask about refunds for unused points, or inquire about returns for delivered products.([polly.com](https://www.polly.com/?utm_source=openai)) They promote easy returns and refunds and provide a dedicated charge-help page, so support can typically verify whether a transaction is legitimate and guide you through disputing unauthorized activity if needed.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Polly.com.
Why do I see a charge from Polly.com on my card or PayPal account?
A Polly.com charge usually means you or someone with access to your payment method purchased products or point packs through the Polly.com website or mobile app. Polly sells brand-new fashion, beauty, home, and lifestyle items and also sells points that are used to participate in auctions, battles, and other shopping events. Check your Polly account order history and email receipts for recent orders or point-pack purchases that match the charge amount and date.([polly.com](https://www.polly.com/?utm_source=openai))
Does Polly.com use subscriptions or recurring billing?
Polly states that it does not use memberships, subscriptions, or monthly fees—customers pay only for the items or point packs they choose to buy, plus applicable taxes.([polly.com](https://www.polly.com/?utm_source=openai)) If you see repeated charges, they are likely separate, manual purchases of products or point packs rather than an automatic subscription renewal.
What are Polly points and how do they affect my charges?
Polly points (sometimes sold in “Point Packs”) are a form of credit used inside Polly to participate in auctions, battles, or other shopping events. You purchase points upfront at a listed price per point; the purchase of each point pack will appear as a separate charge on your payment method. Once points are spent in events that result in a shipped product, point purchases generally are not refundable, although unused points purchased at full price may be eligible for refund under Polly’s terms.([polly.com](https://www.polly.com/terms-of-use?utm_source=openai))
What are common amounts for Polly.com charges?
Common Polly.com charges often correspond to specific point-pack bundles (for example, round-number amounts like $20, $40, $60, etc.) or to the final purchase price of a product including tax. Because the platform offers a mix of fixed-price deals and variable auction-style events, amounts can vary widely. Reviewing your in-app purchase history or order confirmation emails is the best way to match a specific dollar amount to a point pack or item.([polly.com](https://www.polly.com/terms-of-use?utm_source=openai))
How do I request a refund or return from Polly.com?
Polly advertises fast, free shipping and easy 30‑day returns on eligible orders, along with 24/7 support for refunds and issues.([polly.com](https://www.polly.com/?utm_source=openai)) To request a refund or start a return, locate your order in your Polly account or confirmation email and follow the return instructions, or contact support at support@polly.com or via their phone/chat support. Note that point purchases tied to already-shipped products may not be refundable under their terms, but unused points bought at full price may qualify for a refund.([polly.com](https://www.polly.com/terms-of-use?utm_source=openai))
How can I contact Polly.com about an unrecognized or incorrect charge?
Polly provides 24/7 customer service reachable by email at support@polly.com, via their website support/charge-help pages, or by phone at +1‑888‑455‑9901.([polly.com](https://www.polly.com/?utm_source=openai)) When you contact them, have the last four digits of your card, the transaction date, amount, and any related order emails ready so they can quickly look up the transaction and advise whether it was made on a Polly account.
Why do I see multiple Polly.com charges close together?
Multiple charges in a short period often indicate that several point packs or items were purchased in quick succession—common when users are actively participating in auctions or battles and reloading points.([polly.com](https://www.polly.com/terms-of-use?utm_source=openai)) Review your in-app transaction history; if some charges don’t correspond to your activity, contact Polly support to investigate potential errors or unauthorized use.
Can Polly.com place temporary or pending authorizations on my card?
Like many online retailers, Polly or its payment processors may place temporary authorization holds to verify your card when you add a payment method or initiate a purchase. These holds may appear as pending charges that later drop off or are replaced by the final settled amount. If a pending Polly.com amount disappears without posting, it was likely an authorization rather than a completed sale; if it posts and you don’t recognize it, contact Polly support and, if needed, your card issuer.