Priceline

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Priceline is an online travel agency that allows customers to book discounted hotels, flights, rental cars, and vacation packages.

Norwalk, Connecticut, USA
priceline.com
Owned by Booking Holdings Inc.

About Priceline

Priceline is a major online travel agency (OTA) that specializes in discounted travel services, including hotel stays, flights, rental cars, and vacation packages. It acts as an intermediary between travelers and travel providers such as hotel chains (like Holiday Inn), airlines, and car rental companies, offering both pay-now and pay-later options as well as promotional rates.

A charge described as "PRICELN*HOLIDAY INN CARD9769" typically indicates that you booked a Holiday Inn hotel (or a similar IHG-brand property) through Priceline, and Priceline is the merchant of record processing the payment. The “CARD9769” portion usually refers to the last four digits of the card used or an internal reference. This charge may represent a prepaid hotel booking, a deposit, taxes and fees associated with the reservation, or changes/cancellations processed through Priceline rather than directly by the hotel.

If you have questions about this charge, start by checking your email for a Priceline confirmation message around the transaction date, as it will list the itinerary number and cost breakdown. You can log into your Priceline account or use the “Find My Trip” feature on their website with your email and trip number to view receipts and booking details. For disputes, cancellations, or refunds, contact Priceline customer support via their website or app, referencing your trip or itinerary number; if you still don’t recognize the charge, your bank can help investigate, but having your Priceline confirmation details ready will speed up resolution.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Priceline.

  1. PRICELN*HOLIDAY INN CARD9769

Frequently Asked Questions

Why does my statement show "PRICELN*HOLIDAY INN" instead of just Holiday Inn?

When you book a Holiday Inn stay through Priceline, Priceline typically acts as the merchant of record, so the charge appears under a descriptor like "PRICELN*HOLIDAY INN" on your card statement instead of being billed directly by the hotel brand.

How can I confirm what this Priceline charge is for?

Log into your Priceline account or use the “Find My Trip” tool on priceline.com with your email address and trip number to view your booking details, including hotel name, dates, and the exact amount charged. You can also search your email for a Priceline confirmation sent around the charge date.

Why was I charged by Priceline before my hotel stay at Holiday Inn?

Many Priceline hotel rates are prepaid, meaning you’re charged at the time of booking rather than at check-in. In that case, the full room cost, taxes, and Priceline fees are processed immediately and appear on your statement as a Priceline charge referencing the hotel name.

How do I change or cancel a Holiday Inn reservation I booked through Priceline?

Changes or cancellations for a Holiday Inn stay booked via Priceline must generally be handled through Priceline, not directly with the hotel. Go to your trip in your Priceline account or app, review the change/cancellation policy listed, and use the provided options or contact Priceline customer support for assistance.

How can I request a refund for a Priceline hotel booking that mentions Holiday Inn?

Refund eligibility depends on the rate’s cancellation policy shown at booking. If your rate is refundable and you cancelled within the allowed window, log into your Priceline account, locate the trip, and follow the prompts to cancel or confirm a refund. If you don’t see the refund after several business days, contact Priceline support with your itinerary number.

What does the "CARD9769" part of the descriptor mean?

The "CARD9769" portion usually refers to the last four digits of the payment card or an internal transaction reference used by Priceline or your card issuer for identification. It helps match the charge to a specific card or booking but is not a separate fee.

Why do I see multiple Priceline charges for one Holiday Inn booking?

You may see multiple Priceline charges if your booking involved separate line items (such as room plus additional services or split payments), if a modification was made to your reservation, or if an initial authorization hold was later converted into a final charge. Reviewing your trip details on priceline.com will usually show how each amount corresponds to the booking.

How do I contact Priceline about a charge I don’t recognize?

Visit priceline.com, go to the Help or Customer Support section, and use the chat or phone options provided—having your email address, possible travel dates, and any itinerary numbers ready will help them locate the booking. If you created an account or booked while signed in, you can also contact support directly from within the trip details page.

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