Primivo Group

Healthcare90% confidence

Primivo Group is an Australian-owned healthcare and safety company that manufactures and supplies first aid kits, medical consumables, defibrillators, TENS devices, and workplace safety products under brands such as First Aid Kits Australia and Fluid First Aid.

Brisbane, Queensland, Australia
primivo.com.au

About Primivo Group

Primivo Group is an Australian-owned healthcare and safety company based in Brisbane, Queensland. They manufacture and supply first aid kits, medical consumables, defibrillators (AEDs), TENS therapy devices, and a wide range of workplace health and safety products. Primivo operates and supplies products under well-known brands such as First Aid Kits Australia and Fluid First Aid, servicing households, workplaces, schools, trades, and industrial sites across Australia through online ordering and business-to-business accounts.

A Primivo Group charge may appear on your bank or card statement when you purchase first aid kits, restocking supplies, defibrillators, TENS units, or other safety products via primivo.com.au or one of their associated brands or online stores. You might also see a charge if your workplace has ordered bulk first aid supplies, set up periodic restocking, paid for training-related materials, or renewed service items such as AED accessories. Some customers will see once-off purchase charges, while businesses may see recurring or periodic charges if they’ve arranged scheduled orders or ongoing supply agreements, and you may briefly see pre-authorisation or “pending” amounts when a card is first validated.

If you’re unsure about a Primivo Group charge, start by searching your email for order confirmations or tax invoices from Primivo Group, First Aid Kits Australia, or Fluid First Aid, and compare the billed amount and date to your bank statement. Log in to any relevant online store accounts you have with these brands to review order history, or speak to your workplace safety or purchasing officer if it may be a company order. For billing questions, order details, or refund and cancellation enquiries, visit primivo.com.au and use the Contact or Support options to reach their customer service team, providing your full name, email, order number (if known), the exact charge amount, and the date of the transaction so they can quickly locate and explain the charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Primivo Group.

  1. PRIMIVOGRP FIRSTAIDKIT +61732681088 AU

Frequently Asked Questions

Why do I see a charge from Primivo Group or First Aid Kits Australia on my bank statement?

This usually relates to a purchase of first aid kits, medical consumables, defibrillator accessories, TENS devices, or other safety products made through primivo.com.au or a related brand such as First Aid Kits Australia or Fluid First Aid. Check your recent online orders and workplace safety purchases around the date of the transaction—many people forget they ordered replacement first aid supplies or AED pads for home, a club, or their business.

What are common amounts I might be charged by Primivo Group?

The charge amount typically matches the total on your tax invoice, including GST and any shipping costs. Common transaction values range from smaller orders for restocking items and individual first aid kits to higher amounts for defibrillators, larger kit bundles, or bulk workplace orders. To confirm, compare the exact figure on your statement with the invoice or online order history you received by email when you completed the purchase.

Could this be a recurring or scheduled order from Primivo Group?

Yes, some businesses and organisations arrange regular first aid or safety stock replenishment with Primivo Group or its brands, which can result in periodic charges (for example, monthly, quarterly, or annually). If you manage a workplace, speak with your procurement, WHS, or office manager to see if there is an automatic restocking arrangement in place. The frequency and amount of these charges should match the terms agreed in your supply or service agreement and the invoices you receive.

How can I cancel or change an ongoing supply or restocking arrangement with Primivo Group?

If your business has an ongoing order or restocking program, you’ll need to contact Primivo Group directly to change, pause, or cancel it. Visit primivo.com.au and use the Contact or Support page, or reply to your most recent invoice email, clearly stating your account details, business name, and what you want changed (for example, cancel future restocking, change frequency, or adjust quantities). Changes generally apply to future orders and may not affect orders already dispatched or invoiced.

How do I request a refund or dispute an unexpected Primivo Group charge?

Start by confirming that neither you nor anyone in your household, club, or workplace placed an order that matches the amount and date of the charge. If you still don’t recognise it, contact Primivo Group via primivo.com.au with the exact transaction date, amount, the name on the card, and any invoice or order number you may have. They can investigate the payment, advise whether goods were shipped, and outline their returns or refund options; if the charge appears fraudulent, also notify your bank or card issuer as soon as possible.

Why do I see a small ‘pending’ Primivo Group charge that later disappears?

A small temporary charge or “authorisation hold” can occur when your card is validated during checkout or when a payment method is updated. This is a standard banking process to confirm that the card is active and has available funds and is usually reversed automatically within a few business days. It should not remain as a final charge; if it does, contact your bank and Primivo Group with a screenshot of the transaction for clarification.

How can I contact Primivo Group about a billing or account question?

Go to primivo.com.au and use the Contact or Support section to submit an enquiry, including your full name, business name (if applicable), email address, phone number, and details of the charge. If you have an order confirmation or tax invoice, attach or reference the order number to speed up the investigation. For workplace accounts, you can also contact them using the details on your latest invoice or statement, which typically list the appropriate accounts or customer service email.

The statement shows ‘PRIMIVO GROUP BRISBANE AUS’ but I ordered from Fluid First Aid—are these the same?

Yes, charges for purchases made through Fluid First Aid or First Aid Kits Australia may appear under the parent company name, Primivo Group, on your bank or card statement, often with a location reference such as Brisbane or QLD. Match the amount to your Fluid First Aid or First Aid Kits Australia order confirmation email and invoice. If the figures align, the charge is simply processed under the Primivo Group merchant account rather than the retail brand name.

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