Prints10

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Prints10 is an online store specializing in personalized gifts and custom home décor, offering print‑on‑demand products such as blankets, canvases, mugs, ornaments, and accessories. The company focuses on turning customers’ photos and designs into customized keepsakes for a variety of occasions.

Hong Kong
prints10.com
Owned by Hangzhou Yinshi Network Technology Co., Ltd

About Prints10

Prints10 is a print‑on‑demand ecommerce brand that sells personalized gifts and custom home décor items through its website, prints10.com. Customers can upload photos, names, and messages to create bespoke products including blankets, canvases and posters, pillows, doormats, garden flags, ornaments, drinkware (mugs, tumblers), jewelry, and other accessories designed for holidays, family milestones, pet lovers, and special occasions. The site also offers a “Gift Finder” to help shoppers choose designs by recipient, occasion, and product type, underscoring its focus on made‑to‑order, sentimental gifts rather than mass‑produced items. ([prints10.com](https://prints10.com/?utm_source=openai))

A charge from PRINTS10 on a card statement typically corresponds to an online purchase made at prints10.com, often denominated in US dollars even for international customers. According to the company’s own payment information, Prints10 only bills in USD and routes payments through gateways in locations such as the United States, United Kingdom, Australia, and Hong Kong, which may cause international transaction fees or unfamiliar location data (e.g., “Wan Chai HKG”) to appear on the statement. Many of its products fall into common gift price ranges (for example, roughly $20–$160 USD for canvases/posters or similar amounts for customized décor and jewelry), so one‑time charges in these ranges associated with dates around when an online gift order was placed are consistent with legitimate Prints10 transactions. ([prints10.com](https://prints10.com/pages/payment-method?utm_source=openai))

If you’re unsure about a PRINTS10 charge, start by checking your email for order confirmations from customerservice@prints10.com, or use the “Track Order” tool on prints10.com with your order number and email or phone number. Because orders are custom‑made, refund and replacement policies may depend on whether the item was defective, damaged, or incorrect; the site provides dedicated pages for refund, shipping, and terms of service, and customer support is reachable via email. When disputing a charge or seeking clarification, gather your order number, screenshots of the transaction, and any relevant photos of product defects to speed up resolution. If you still cannot recognize the payment after checking your email accounts and household members’ orders, contact your card issuer to review the transaction and, if necessary, initiate a dispute or block further charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Prints10.

  1. SP PRINTS10 WAN CHAI HKG S386252804667419 CARD 0000

Frequently Asked Questions

Why do I see a PRINTS10 charge in US dollars even though I live outside the United States?

Prints10 processes all orders in US dollars (USD), regardless of the customer’s local currency. Your bank or card issuer will convert the amount from USD to your local currency, which can result in a slightly different final amount and possible foreign transaction fees. The company also notes that payments may be routed through gateways in the US, UK, Australia, or Hong Kong, which can affect how the location appears on your statement. ([prints10.com](https://prints10.com/pages/payment-method?utm_source=openai))

Why does the PRINTS10 transaction show a location like Wan Chai, Hong Kong on my statement?

Prints10 is operated from Hong Kong and sometimes routes payments through payment processors based there, so your issuing bank may display a location such as Wan Chai, Hong Kong alongside the merchant name. This does not necessarily mean you placed the order in person; it’s common for online international merchants to appear with their processing or corporate location on card statements. ([prints10.com](https://prints10.com/pages/payment-method?utm_source=openai))

Is PRINTS10 a subscription service, or are charges usually one‑time?

Prints10 primarily sells one‑time, made‑to‑order personalized products (such as canvases, blankets, ornaments, and jewelry), so most charges are single purchases rather than recurring subscriptions. If you see multiple charges, they typically correspond to separate orders placed on different dates, often around holidays or gift‑giving occasions. ([prints10.com](https://prints10.com/?utm_source=openai))

How can I confirm what I ordered from PRINTS10 for a specific charge?

To verify a charge, search your email inboxes (including spam and promotions folders) for messages from customerservice@prints10.com or order confirmations referencing Prints10. You can also go to prints10.com and use the “Track Order” page, entering your order number plus your email or phone number to view order details, shipping status, and items purchased. ([prints10.com](https://prints10.com/apps/track123?utm_source=openai))

How do I request a refund or replacement from PRINTS10?

Refunds and replacements depend on Prints10’s refund and defect policies. If an item arrives damaged, misprinted, or with incorrect personalization, take clear photos and contact customerservice@prints10.com with your order number and a description of the issue. Their site lists a dedicated Refund Policy page explaining when refunds or reships are offered; customer support typically reviews claims and may provide a replacement or partial/full refund if the problem is confirmed. ([prints10.com](https://prints10.com/?utm_source=openai))

Why do I see more than one pending PRINTS10 charge or a small temporary amount?

When you place an order, your bank may show a temporary authorization hold from PRINTS10 while the payment is being verified. If there are multiple attempts (for example, if you re‑submitted your card details), you may see more than one pending entry, but only the successful authorization should settle and post. Any unused authorization holds normally fall off your account automatically after a few business days, depending on your bank’s policies. ([prints10.com](https://prints10.com/pages/payment-method?utm_source=openai))

How can I contact PRINTS10 about my order or a suspicious charge?

The primary way to contact Prints10 is by email at customerservice@prints10.com, which is listed throughout their website and in customer support materials. When you write, include your full name, order number, photos of any product issues, and a screenshot of the card transaction if you’re querying a charge. You can also review their FAQ and Track Order pages for self‑service support before reaching out. ([prints10.com](https://prints10.com/?utm_source=openai))

What are typical price ranges for PRINTS10 products, and can shipping or fees change the final total?

Prints10’s personalized items cover a range of prices—smaller accessories and ornaments may be around $15–$40 USD, while larger canvases, blankets, and premium gifts can run from roughly $20 up to over $150 USD, depending on size and customization. The final amount on your card can be higher than the item’s base price because of shipping costs, taxes, and any foreign transaction fees charged by your bank when paying in USD. ([prints10.com](https://prints10.com/?utm_source=openai))

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