Procuron Pty Ltd trades under brands including eBPak and EB Packaging, selling packaging supplies such as mailing boxes, courier bags and protective packaging primarily to online and retail businesses across Australia via its websites and marketplaces.
Procuron Pty Ltd is an Australian e‑commerce company based in Kingsgrove, NSW, trading under brands including eBPak and EB Packaging. The business specialises in packaging supplies for online and retail sellers, offering products such as cardboard mailing boxes, satchels, courier and mailing bags, padded mailers, void fill, and protective packaging. They sell primarily through their own website at ebpackaging.com.au as well as popular online marketplaces, supplying both small home‑based businesses and larger commercial customers across Australia.
A charge from Procuron Pty Ltd (or eBPak / EB Packaging) typically appears on your bank or card statement after you’ve ordered packaging materials online. This may be from a direct purchase on ebpackaging.com.au, or from an order placed via a marketplace (for example, on eBay or another platform) where Procuron is the underlying seller. Most charges are one‑off payments for goods, but you might also see repeat charges if you regularly place orders using saved card details, or if you use their site’s “reorder” or recurring order features where available. In some cases, you may notice a temporary authorisation hold when you first place an order or update your payment method; this should drop off automatically once your payment is captured or declined.
If you don’t recognise a Procuron / eBPak / EB Packaging charge, first check your email inbox (and spam/junk folder) for order confirmations or tax invoices around the date of the transaction, including orders placed on marketplaces where they may appear only as the seller name. Log in to your account on ebpackaging.com.au or the marketplace where you shop to view your recent orders, order history, and payment details. If you still have questions, contact their customer service team through the contact or support page on ebpackaging.com.au with your full name, order date, order number (if known) and the exact charge amount shown on your statement. Common billing issues—such as duplicate payments, incorrect amounts, or cancelled orders that were still charged—are usually resolved by providing proof of the transaction so they can verify and, where appropriate, arrange a correction or refund.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Procuron Pty Ltd.
Why do I see a charge from Procuron Pty Ltd, eBPak, or EB Packaging on my bank statement?
This charge is usually for an online purchase of packaging supplies such as boxes, satchels, or protective materials. It may come from an order placed directly on ebpackaging.com.au or from a marketplace order where Procuron was the listed seller. The descriptor on your statement can appear as “PROCURON PTY LTD,” “EBPAK,” or “EB PACKAGING,” depending on your bank and where you purchased. Reviewing your recent online packaging orders and email receipts around the transaction date will typically identify the specific purchase.
Does Procuron / EB Packaging use subscriptions or recurring billing for packaging supplies?
Most customers buy from Procuron / EB Packaging on a one‑off, per‑order basis, so there is no default ongoing subscription fee. However, if you have chosen any ‘repeat order’, ‘auto‑reorder’, or similar convenience feature on their site or via a marketplace, you may see regular charges that match each scheduled shipment. If you’re seeing repeated charges, log into the account you ordered from and check your order settings and past invoices. You can usually cancel or adjust any recurring orders from your account dashboard or by contacting their support team.
What are typical charge amounts from Procuron / EB Packaging, and why do they vary?
Charge amounts depend on what you ordered, the quantities purchased, and the shipping option selected. Orders can range from small amounts for a single pack of mailers to larger totals for bulk cartons of boxes and packaging materials. Your final charge will normally include product cost, GST (where applicable), and shipping. You can compare the amount on your bank statement to the total shown on your order confirmation or tax invoice to verify it matches.
How can I cancel or change an order I’ve already placed with Procuron / EB Packaging?
If you placed an order in error or need to modify it, contact Procuron / EB Packaging as soon as possible via the contact form or support details on ebpackaging.com.au, quoting your order number. Because orders are often packed and dispatched quickly, changes might not be possible once the order has been processed or shipped. In cases where shipping has not yet occurred, they may be able to cancel or adjust quantities and then refund or re‑charge the correct amount. If the order has already shipped, you may need to follow their returns policy instead.
How do I request a refund or resolve an incorrect or duplicate charge from Procuron Pty Ltd?
Start by locating your order confirmation or invoice and taking a screenshot of the transaction from your bank or card statement. Then contact Procuron / EB Packaging through the support or contact page on ebpackaging.com.au, providing your name, order number, order date, and a description of the billing issue (for example, ‘charged twice’ or ‘amount does not match invoice’). Their team can investigate the payment, confirm whether a duplicate or incorrect charge occurred, and process a refund where appropriate. If you purchased via a marketplace, you can also use that platform’s resolution or messaging system so the order details are linked to your enquiry.
Why do I see a small or temporary ‘pending’ charge from Procuron / EB Packaging?
A small or ‘pending’ charge is usually an authorisation hold placed by your bank when you place an order or update your payment method. This hold confirms that your card is valid and has sufficient funds, but it is not a completed sale. Once the order payment is captured or cancelled, the pending amount should automatically drop off or be replaced by the final transaction within a few business days. If a pending hold remains for longer than your bank’s typical timeframe, contact your bank or card issuer for an update and, if needed, contact Procuron with your order details.
How can I contact Procuron / EB Packaging about a charge I don’t recognise?
Visit ebpackaging.com.au and navigate to their Contact or Support page to reach customer service; you’ll typically find a web form and/or email contact there. Provide your full name, the last four digits of the card charged, the exact amount and date of the transaction, and any possible order numbers or marketplace usernames. This information helps them locate the transaction in their system and confirm whether it relates to an order in your name. If they cannot find a matching order, they may advise you to contact your bank to investigate potential card misuse.
How can I find the invoice or receipt for my Procuron / EB Packaging purchase?
Invoices and receipts are normally emailed to you shortly after you complete your purchase, using the email address you provided at checkout or in your marketplace account. Check your inbox and spam/junk folders for messages from ‘EB Packaging’ or similar around the date of the charge. If you created an account on ebpackaging.com.au, you can log in and view or download your past invoices from your order history. If you checked out as a guest or ordered via a marketplace and can’t find the email, contact their support with your name, order date, and approximate amount so they can resend the invoice.