Pullman Hotels & Resorts

Hotel90% confidence

Pullman Hotels & Resorts is an upscale hotel brand offering business and leisure accommodations, meeting facilities, and dining, operated under the Accor group.

Issy-les-Moulineaux, France
pullmanhotels.com
Owned by Accor

About Pullman Hotels & Resorts

Pullman Hotels & Resorts is an upscale hotel brand within the Accor group, designed primarily for modern business travelers and premium leisure stays. Located in key city centers, airport hubs, and resort destinations worldwide, Pullman properties typically offer contemporary guest rooms, executive lounges, extensive meeting and conference facilities, fitness and wellness centers, and on-site bars and restaurants. As part of Accor, Pullman participates in the ALL – Accor Live Limitless loyalty program, allowing guests to earn and redeem points across a wide network of hotels.

A Pullman Hotels & Resorts charge on your bank or credit card statement usually relates to a hotel stay, conference or event booking, restaurant or bar tab, spa or wellness service, or room-related extras such as minibar, parking, or late check-out. Charges may also result from prepaid or advance-purchase room rates, no-show fees, security deposits, or incidental authorizations placed at check-in that are later adjusted to reflect actual usage. If you booked via a third-party travel site (such as an online travel agency), you may see the Pullman hotel location name or “ACCOR” on your statement, depending on how the payment was processed.

If you’re unsure about a Pullman charge, start by checking your recent travel dates, email confirmations from Accor or online travel agencies, and any receipts from hotel restaurants, bars, or spa visits. Look closely at the transaction description for the city name or specific Pullman property, then compare that with your travel calendar. To resolve questions, contact the specific Pullman hotel directly (phone or email is listed on your booking confirmation and on pullmanhotels.com), or reach out to Accor customer service through your ALL loyalty account or the Accor website. Common issues—such as duplicate billing, no-show fees, or unrecognized minibar items—are typically resolved by the hotel’s front desk or billing department, who can review your folio, email you a detailed invoice, and process adjustments or refunds when appropriate.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Pullman Hotels & Resorts.

  1. ACCOR* PULLMAN AUCKLAN
  2. PULLMAN AUCKLAND AUCKLAND NZL

Frequently Asked Questions

Why do I see a charge from Pullman Hotels & Resorts on my card after I checked out?

Many Pullman hotels finalize your bill shortly after checkout, which can lead to a delayed posting of the charge on your card. Additionally, the initial authorization hold taken at check-in may be converted into a final charge that includes room, taxes, and any incidentals. In some cases, late-posted items such as minibar consumption, restaurant charges signed to your room, or parking fees can appear a day or two after departure.

What are common amounts I might see from Pullman Hotels & Resorts on my statement?

Typical Pullman charges include nightly room rates that vary widely by location and season (often ranging from about €120–€350 per night or local equivalent), plus taxes and fees. You may also see smaller amounts for bar or restaurant visits (for example €20–€80), spa treatments, parking, or city tax. A larger preauthorization amount—often equal to your total estimated stay plus a daily incidental allowance—may appear as a pending transaction during your visit.

Why is there a pending or higher-than-expected Pullman Hotels & Resorts amount on my card?

At check-in, Pullman usually places an authorization hold on your card to cover your full stay plus an additional amount for potential incidentals such as room service, minibar, or damages. This is not a final charge, but a temporary hold that reduces your available credit limit. After checkout, the hotel releases the unused portion of the hold, and only the final invoice amount is actually charged; the release can take a few business days depending on your bank.

I booked a prepaid/non-refundable Pullman rate—why was I charged before my stay?

Prepaid and advance-purchase rates at Pullman are often charged in full at the time of booking to secure the discounted price. These bookings are typically non-refundable and non-changeable, as stated in the rate conditions at reservation time. If you cancel or do not show up, the charge will usually remain, though you can contact the hotel directly if you believe there are exceptional circumstances that warrant an exception.

How do I get a copy of my Pullman Hotels & Resorts invoice or folio to verify the charge?

You can request a detailed invoice by contacting the specific Pullman hotel where you stayed—front desk or accounting can email you your folio. Have your stay dates, guest name, and, if possible, your booking confirmation number ready. If you booked through your ALL – Accor Live Limitless account, you may also find stay details and invoices by logging into your account on pullmanhotels.com or all.accor.com.

How do I dispute a Pullman Hotels & Resorts charge or request a refund?

Start by contacting the hotel directly, as they are best positioned to review your folio and correct any errors such as duplicate charges, incorrect minibar postings, or misapplied restaurant bills. Ask for the billing or accounting department and explain which line items you’re disputing; they can often process a partial or full refund if an error is confirmed. If you cannot resolve the issue with the hotel, contact Accor customer service or your card issuer with your documentation and invoice for a formal dispute.

Why was I charged a no-show or late cancellation fee by Pullman?

Many Pullman rates include a cancellation policy where you must cancel by a certain time (often 24–72 hours before arrival) to avoid charges. If you cancel too late or do not arrive, the hotel may charge one night’s stay (or more for special event periods), as stated in your booking conditions. Review your original confirmation email for the exact policy, and if you believe you cancelled on time, provide proof (such as a cancellation email) when contacting the hotel.

How can I contact Pullman Hotels & Resorts about a charge I don’t recognize?

Identify the city or hotel name shown in the transaction description, then visit pullmanhotels.com to find the property’s contact details (phone and email). Ask for the front desk or accounting department and provide your full name, transaction date, and amount so they can search their system. If you cannot identify the specific property, you can contact Accor’s general customer support or your ALL – Accor Live Limitless member services for help tracking down the charge.

This merchant is in the Hotel category

Browse all

Related Merchants

Novotel
YHA
Mantra Hotels
Sofitel
Shiv Niwas Palace

Compare Pullman Hotels & Resorts

vsNovotelvsYHAvsMantra Hotels

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you