Punthill Apartment Hotels

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Punthill Apartment Hotels is an Australian serviced apartment and hotel brand offering apartment-style accommodation at multiple locations, including the Punthill Ivanhoe property in Melbourne.

Sydney, Australia
punthill.com.au
Owned by Veriu Group

About Punthill Apartment Hotels

Punthill Apartment Hotels is an Australian accommodation brand offering serviced apartments and hotel-style stays in key locations, including Melbourne (such as Punthill Ivanhoe) and other major cities. Their properties typically feature self-contained apartments with kitchen facilities, separate living spaces, Wi‑Fi, and hotel amenities like reception, housekeeping, and on-site or nearby parking. Guests include business travellers, families, and holidaymakers looking for longer or more flexible stays than a standard hotel room.

A charge from Punthill Apartment Hotels may appear on your bank or card statement for a variety of reasons, including a room or apartment booking, incidentals (such as parking, minibar, or late checkout), or a security/pre‑authorisation hold. If you booked through a third-party site (like Booking.com, Expedia, or a corporate travel agent), the payment may still be processed by Punthill directly. You may also see charges for non-refundable advance purchase rates charged at the time of booking, date changes that incur a fee, or multiple partial charges if you extended your stay on separate bookings.

To verify or resolve questions about a Punthill Apartment Hotels charge, start by reviewing your booking confirmation emails (from punthill.com.au or any travel site you used), as well as recent travel dates and locations. Compare the amount and date on your statement with your nightly rate, taxes, and any extras from your final invoice. If you still have questions, contact Punthill directly through the contact details on punthill.com.au (typically via phone for the specific property or a central reservations email), and have your booking name, dates of stay, and the last four digits of the card used ready. They can provide a copy of your folio, explain pre‑authorisation holds, correct any billing errors, or advise on refunds and adjustments where applicable.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Punthill Apartment Hotels.

  1. Punthill Ivanhoe Ivanhoe AU

Frequently Asked Questions

Why do I see a charge from Punthill Apartment Hotels on my card when I recently stayed in Melbourne or Sydney?

Punthill Apartment Hotels processes payments for stays at its serviced apartment properties, including locations such as Punthill Ivanhoe in Melbourne and other sites bookable via punthill.com.au. The charge usually corresponds to your room/apartment rate plus taxes and any incidentals like parking, minibar, or late checkout. In some cases, the payment may be processed a few days before arrival (for advance purchase rates) or shortly after checkout if the final folio was closed later that day. If you booked via a third-party website, the underlying payment can still appear under Punthill’s name on your statement.

Why was I charged by Punthill Apartment Hotels after I checked out?

It’s common for Punthill to finalise any outstanding balances after checkout, especially if there were incidentals that weren’t known until departure (e.g., minibar use, parking, or damage fees). A pre‑authorisation taken at check‑in may later convert into a completed charge for the actual amount owed. Sometimes the final charge and the release of the original hold appear as two separate line items on your statement. Review your invoice or email folio from the property to compare line‑by‑line with the charge date and amount.

Does Punthill Apartment Hotels place a security or pre‑authorisation hold on my card?

Yes, like most hotels, Punthill typically places a temporary pre‑authorisation hold on your card at check‑in to cover incidentals and verify funds. The amount varies by property and length of stay but is often equivalent to one night’s stay or a set security amount plus estimated extras. This is not an immediate charge; the unused portion of the hold should be released by your bank a few business days after checkout. If the hold appears to remain for more than 7–10 days, contact your bank or card issuer, as release timing is controlled by them once Punthill has lifted the hold.

What are typical prices or charge amounts I might see from Punthill Apartment Hotels?

Typical nightly rates at Punthill Apartment Hotels vary by city, property, and season but often range from roughly AUD $150–$350 per night for most standard and one‑bedroom apartments, with higher amounts for larger or premium apartments. Your total charge may include nightly rate, GST, plus extras like parking, additional guests, or late checkout. You may also see separate smaller charges if you extended your stay with extra nights on a new booking or if changes were processed separately. Always refer to your booking confirmation for the exact rate and inclusions for your stay.

How can I get a copy of my invoice or receipt for a Punthill Apartment Hotels charge?

You can usually obtain your invoice by checking the confirmation or checkout emails sent at the end of your stay, which often include a detailed folio or a link to download it. If you can’t locate it, visit punthill.com.au and use the contact details for the specific property you stayed at or the central reservations team to request a copy. Provide your full name, dates of stay, property name (for example, Punthill Ivanhoe), and the last four digits of the card that was charged. They can then email you an itemised invoice showing nightly rates, taxes, and all incidentals that make up the amount you see on your statement.

How do I dispute or query a Punthill Apartment Hotels charge I don’t recognise?

First, check whether any family member, employee, or travel companion may have used your card to book a stay at a Punthill property, and review your email and text messages for booking confirmations. If you still don’t recognise the transaction, contact Punthill directly via the phone number or email listed on punthill.com.au, quoting the exact amount, transaction date, and the name on the card. They can search their reservation system to see if there is a matching booking and explain what the charge relates to. If it cannot be resolved with them and you suspect fraud, reach out to your bank or card issuer to report an unauthorised transaction.

Can I cancel or change a Punthill Apartment Hotels booking and get a refund?

Cancellation and change policies at Punthill vary by rate type and channel. Flexible rates often allow free cancellation up to a certain time before arrival, while discounted advance purchase or non‑refundable rates may not be refundable if you cancel. To change or cancel, use the link in your confirmation email or contact either Punthill directly (for bookings made on punthill.com.au) or the third‑party site you booked through. Any refund eligibility and timing will follow the terms shown when you booked; check these before contacting support so you know what to expect.

How can I contact Punthill Apartment Hotels about a billing or payment issue?

Visit punthill.com.au and navigate to the Contact or specific property page to find phone numbers and email addresses. For billing questions, it’s best to contact the property where you stayed or the central reservations/accounts team, providing your booking reference, dates, and the exact amount in question. If you booked through an online travel agency (like Booking.com or Expedia), you may also need to message the property through that platform’s messaging system. Keeping a copy of your statement and any confirmation emails ready will help them resolve your query more quickly.

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