QBE Insurance

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QBE Insurance is a global insurance company offering a range of general insurance and reinsurance products for individuals, businesses, and institutions.

Sydney, Australia
qbe.com

About QBE Insurance

QBE Insurance is a global insurer headquartered in Sydney, Australia, providing a wide range of general insurance and reinsurance products to individuals, small businesses, large corporations, and institutions. Founded in 1886, QBE operates in numerous countries across the Asia-Pacific, Europe, and North American regions, offering coverage such as home, auto, landlord, travel, commercial property, liability, workers’ compensation, specialty lines, and reinsurance solutions. Policies may be purchased directly from QBE in some markets or through brokers, agents, banks, and other financial partners, so you may be a QBE customer even if you primarily deal with an intermediary.

A QBE Insurance charge on your bank or card statement usually relates to an insurance premium for an active or recently active policy. This could be a monthly or annual premium for home, auto, landlord, business, or specialty coverage, a renewal payment processed automatically, or an installment payment set up through direct debit or credit/debit card. In some cases, you might see a QBE charge linked to insurance arranged through another provider—for example, lender-placed or mortgage-related insurance, travel insurance booked with an airline or travel agent, or coverage bundled with a financial product. You may also see temporary authorization holds when you first set up or update a card for premium payments, which typically drop off within a few days if they are not converted into a full charge.

If you’re unsure about a QBE Insurance charge, start by checking any QBE policy documents, emails, or renewal notices for matching amounts and dates, and review whether you have coverage linked to a mortgage, loan, vehicle finance, or travel booking. Log in to your regional QBE online account (via qbe.com and selecting your country) or contact QBE using the phone number or email listed on your policy schedule or invoice for specific billing details. When you contact them, have your policy number, the exact charge amount, and the transaction date ready; they can confirm whether the charge is for a renewal, installment, adjustment, or fee and help you with actions such as updating payment details, cancelling a policy, or requesting a premium refund where eligible.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to QBE Insurance.

  1. QBE Insurance 61293754351 AU
  2. QBE Insurance Sydney AU
  3. QBE Insurance Sydney AUS

Frequently Asked Questions

Why did QBE Insurance charge me this month when my policy renews annually?

Many QBE policies can be paid either annually or in monthly/periodic installments. If you see a smaller recurring amount (for example, once a month), it is likely an installment payment under a premium funding or direct debit arrangement, even if your documents reference a 12‑month policy term. Check your policy schedule or payment plan to confirm whether you selected monthly or installment billing, or contact QBE or your broker to verify your billing frequency.

What types of QBE policies commonly create recurring charges on my bank statement?

Recurring QBE charges typically come from ongoing policies such as car insurance, home or landlord insurance, SME/business package policies, workers’ compensation, or other commercial covers where you’ve opted for monthly or installment payments. You might also see regular charges for lender-placed or mortgage-related insurance if your bank or lender arranged coverage with QBE on your behalf. These amounts usually repeat on the same date each month or billing period until the policy is cancelled or fully paid.

Why do I see a small or temporary QBE Insurance charge that later disappeared?

QBE or its payment processor may place a small authorization hold when you first set up or change a card for premium payments, to confirm that the card is valid and has sufficient funds. These authorizations may appear as small pending amounts or temporary QBE charges and typically reverse automatically within a few business days if they are not converted into a full premium payment. If a pending hold remains on your account for longer than a week, contact your bank or card issuer as well as QBE with the transaction details.

How can I cancel my QBE Insurance policy and stop future charges?

To cancel a QBE policy, you generally need to contact QBE directly or the broker/agent who arranged the cover, using the contact details shown on your policy schedule or invoice. In many regions you can also request cancellation through your online account via qbe.com by selecting your country, logging in, and navigating to policy management or ‘My Policies.’ Once cancellation is processed, future automatic payments should stop; depending on local regulations and policy terms, you may receive a pro‑rata refund of any unused premium, minus any applicable fees.

How do I request a refund or dispute a QBE Insurance charge I don’t recognize?

First, check whether anyone in your household or business set up a QBE policy (including insurance arranged through a bank, lender, or travel provider) that matches the charge amount and date. If you still don’t recognize it, contact QBE using the customer service details on qbe.com for your country or the phone number on your documents, and provide your name, address, and the exact transaction details so they can search for any policies in your name. If the charge was made in error or after a valid cancellation, QBE can explain your refund options based on local laws and the policy’s terms and conditions; you can also follow up with your bank or card issuer if you suspect unauthorized use of your card.

What are typical QBE Insurance charge amounts and how are premiums calculated?

QBE premiums vary widely depending on the type of cover (e.g., auto, home, business, specialty), your location, risk factors, and any optional extras you selected. A single annual premium might appear as one larger charge, while funded or installment plans will show smaller regular payments—such as monthly debits—or a combination of a deposit plus installments. Your policy schedule or renewal notice lists your exact premium, government charges (like stamp duty or taxes), and any fees, which together should add up to the amount or pattern of charges you see on your statement.

How do I contact QBE about a charge if I bought my insurance through a broker or bank?

If your policy was arranged through a broker, agent, bank, lender, airline, or other partner, the quickest route is often to contact that intermediary first, as they will have direct access to your policy records and billing setup. You can also go to qbe.com, choose your country, and use the ‘Contact us’ or ‘Customer service’ section to find phone numbers, email addresses, and online forms specific to your region and product type. Have your partner’s reference number (such as a loan, mortgage, or booking number) ready so QBE or the intermediary can locate your policy linked to the charge.

Why am I still being charged by QBE Insurance after changing or renewing my policy?

If you’ve made mid-term changes—such as adding a vehicle, adjusting cover limits, or changing payment frequency—QBE may rebalance your premium, which can result in additional or adjusted charges or credits. When a policy renews, automatic payments often continue seamlessly under the new term unless you’ve actively cancelled or changed your payment method before the renewal date. Review your latest renewal notice and any endorsement documents for details of revised premiums, and contact QBE or your broker if the new amounts don’t match what you expected.

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