Quality Hotel Regent Rockhampton

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Quality Hotel Regent Rockhampton is a 4–4.5 star heritage-style hotel in central Rockhampton, Queensland, offering accommodation, on-site dining, and function facilities. The property operates in a refurbished historic building and is branded under Choice Hotels’ Quality label.

Rockhampton, Queensland, Australia
regenthotelrockhampton.com.au

About Quality Hotel Regent Rockhampton

Quality Hotel Regent Rockhampton is a centrally located, 4–4.5 star hotel set within a refurbished, heritage-listed former college building in Rockhampton’s CBD. The property offers a range of contemporary and heritage-style rooms and suites with high ceilings, premium bedding, air conditioning, free Wi‑Fi, Foxtel, minibars and an outdoor pool. On site, guests will find a café/restaurant (often referred to as Regent Café), cocktail bar, conference and function rooms, and landscaped courtyard and pool areas, catering to both leisure and business travellers seeking an upscale stay in Rockhampton.([regenthotelrockhampton.com.au](https://www.regenthotelrockhampton.com.au/rooms/contemporary-queen-bed/?utm_source=openai))

A card charge under the legal entity name “Fernbridge Pty Ltd” is very likely associated with a stay, meal, bar tab, room service, or event held at Quality Hotel Regent Rockhampton or its on-site restaurant and bar. Public records show that Fernbridge Pty Ltd’s registered business name is “Regent Hotel Rockhampton,” with its main business location in postcode 4700, matching the hotel’s address at 192 Bolsover Street.([abr.business.gov.au](https://abr.business.gov.au/ABN/View?id=31631295291&utm_source=openai)) Charges may include accommodation (nightly room rates), incidentals posted to the room (meals, drinks, minibar), conference or function fees, or wedding and event packages.

If you’re unsure about a Fernbridge/Quality Hotel Regent Rockhampton charge, start by checking recent hotel stays, restaurant visits, or events you attended in Rockhampton, as well as any third-party booking confirmations from sites like Expedia, Booking.com, or similar, which often bill through the underlying hotel entity.([expedia.com](https://www.expedia.com/Rockhampton-Hotels-Quality-Hotel-Regent-Rockhampton.h9043416.Hotel-Information?utm_source=openai)) Compare the transaction date and amount with your email confirmations or receipts. To resolve questions, you can contact the hotel directly via the phone number or email on regenthotelrockhampton.com.au, referencing your stay dates, name, and (if known) room number so they can locate your folio. If the hotel cannot match the charge to you, contact your card issuer to dispute the transaction or request more detail on the merchant descriptor.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Quality Hotel Regent Rockhampton.

  1. Fernbridge pty ltd

Frequently Asked Questions

Why does my bank statement show a charge from Fernbridge Pty Ltd instead of Quality Hotel Regent Rockhampton?

Fernbridge Pty Ltd is the underlying Australian company that trades as Regent Hotel Rockhampton / Quality Hotel Regent Rockhampton. ABN records list “Regent Hotel Rockhampton” as the business name of Fernbridge Pty Ltd in QLD 4700, which corresponds to the hotel’s address at 192 Bolsover Street.([abr.business.gov.au](https://abr.business.gov.au/ABN/View?id=31631295291&utm_source=openai)) So a Fernbridge Pty Ltd charge typically reflects a stay, meal, bar tab, room service, or event payment at Quality Hotel Regent Rockhampton.

What kinds of transactions usually appear from Quality Hotel Regent Rockhampton or Fernbridge Pty Ltd?

Common transactions include nightly accommodation charges, restaurant or bar bills (including room-charged meals and drinks), minibar usage, conference or wedding function packages, and room hire fees for meetings or events. The hotel also offers breakfast, brunch and other meals on site, which may be billed separately or added to your room folio.([regenthotelrockhampton.com.au](https://www.regenthotelrockhampton.com.au/functions-conferences/?utm_source=openai))

How can I confirm whether a Fernbridge Pty Ltd charge is from my recent hotel stay?

Check your booking confirmation or invoice for a stay at Quality Hotel Regent Rockhampton around the transaction date, including any bookings made via online travel agents such as Expedia, which still settle through the hotel.([expedia.com](https://www.expedia.com/Rockhampton-Hotels-Quality-Hotel-Regent-Rockhampton.h9043416.Hotel-Information?utm_source=openai)) Match the total amount against your folio, including room rate, food and beverage, and any function or parking charges. If you still have questions, contact the hotel directly (phone and email are listed on regenthotelrockhampton.com.au) with your name, stay dates and room number so staff can look up the exact charge.

Does Quality Hotel Regent Rockhampton place a pre-authorisation or security hold on my card?

Like many hotels, Quality Hotel Regent Rockhampton may place a temporary pre-authorisation on your card at check‑in to cover incidentals such as minibar, meals or damages. Online booking sites for the property note standard hotel practices such as free cancellation on select rates and payment at the property, which often involve pre-authorisations.([expedia.com](https://www.expedia.com/Rockhampton-Hotels-Quality-Hotel-Regent-Rockhampton.h9043416.Hotel-Information?utm_source=openai)) These holds typically drop off within a few days after check‑out, depending on your bank. If you see a duplicate or pending amount, wait a few business days; if it doesn’t clear, contact your bank and the hotel.

How do I request a copy of my invoice or query an incorrect charge from this hotel?

To obtain a tax invoice or query an amount, contact Quality Hotel Regent Rockhampton directly via the phone or email published on their official site regenthotelrockhampton.com.au.([regenthotelrockhampton.com.au](https://www.regenthotelrockhampton.com.au/?utm_source=openai)) Provide your full name, stay dates, approximate transaction amount and last four digits of the card used. Hotel reception or accounts staff can re-send your folio, explain line items (such as restaurant or bar charges), and correct any posting errors if needed.

Can I get a refund if I was incorrectly charged by Fernbridge Pty Ltd / Quality Hotel Regent Rockhampton?

If you believe you’ve been overcharged or billed in error, first contact the hotel directly with your booking details and transaction evidence. Depending on their assessment and the rate conditions (some packages are non-refundable), they may process a partial or full refund back to your original card.([regenthotelrockhampton.com.au](https://www.regenthotelrockhampton.com.au/wp-content/uploads/2018/06/CONF-PACK-2018-REGENT.pdf?utm_source=openai)) If you cannot resolve the issue with the hotel or suspect fraud, lodge a dispute with your card issuer, who can initiate a chargeback investigation.

How do I cancel or change a booking to avoid unexpected charges from this merchant?

If you booked directly with Quality Hotel Regent Rockhampton via their website or by phone, use the contact details on your confirmation or on regenthotelrockhampton.com.au to request changes or cancellation, noting the property’s stated check‑in time (2:00 PM) and any cancellation deadlines.([choicehotels.com](https://www.choicehotels.com/en-nz/queensland/rockhampton/quality-inn-hotels/au853?utm_source=openai)) If you booked through a third-party site (e.g., Expedia, Booking.com), you usually must modify or cancel through that platform; the hotel will charge or refund according to the rate rules set in your booking.

What are typical nightly rates or charge patterns I might see from Quality Hotel Regent Rockhampton?

Public listings on sites such as Expedia and Kayak show that nightly rates at Quality Hotel Regent Rockhampton often fall in the mid-range for Rockhampton hotels, with sample prices around AUD 130–170 per night for standard rooms, varying by date and room type.([expedia.com](https://www.expedia.com/Rockhampton-Hotels-Quality-Hotel-Regent-Rockhampton.h9043416.Hotel-Information?utm_source=openai)) On your statement you might see: one consolidated total at checkout, separate daily charges for each night, or individual restaurant/bar transactions, all under the Fernbridge Pty Ltd or Quality Hotel Regent Rockhampton descriptor, depending on how the property batches payments.

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