Quincy Hotel Melbourne

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Quincy Hotel Melbourne is a boutique lifestyle hotel on Flinders Lane in Melbourne’s CBD, offering 241 colourful, design-led rooms plus multiple Southeast Asian–inspired dining venues and a rooftop pool with city views. It operates under the Quincy Hotels brand, part of Far East Hospitality’s portfolio.

Singapore
quincymelbourne.com
Owned by Far East Hospitality

About Quincy Hotel Melbourne

Quincy Hotel Melbourne is a colourful, design-led boutique lifestyle hotel located on Flinders Lane in Melbourne’s CBD, operating under the Singapore-based Quincy Hotels brand from Far East Hospitality. The hotel features 241 contemporary rooms and suites, Southeast Asian–inspired dining options, a rooftop pool with city views, and amenities tailored to both business and leisure travellers. Guests typically book directly via quincymelbourne.com, through corporate travel partners, online travel agencies (OTAs) like Booking.com or Expedia, or packaged via airlines and tour operators.

A Quincy Hotel Melbourne charge may appear on your bank or card statement when you book a room, pay a deposit, settle your bill at checkout, or use on‑property services. These charges can include room rates, taxes, and additional spend such as dining at the hotel’s restaurants and bars, minibar usage, room service, parking, or late checkout fees. You might also see a temporary pre‑authorisation (hold) for incidentals taken at check‑in, adjustments after your stay (for minibar, damages, or final folio reconciliation), or recurring charges if your company has a monthly corporate billing arrangement handled through the hotel or Far East Hospitality.

If you’re unsure about a Quincy Hotel Melbourne charge, start by checking confirmation emails, your booking history on the site or app you used to reserve, and any folio or tax invoice you received at checkout. Compare the date and amount with your stay dates, currency, and any extras you used during your visit; remember that pre‑authorisation holds may show as “pending” before dropping off or converting to a final charge. For help, contact Quincy Hotel Melbourne using the phone number or email listed on quincymelbourne.com, providing the last four digits of your card, the exact amount and date of the charge, and the name on the booking so they can locate the folio and explain or correct the transaction. If an error is found, the hotel can process a reversal or refund; if you still dispute the charge, you can then follow up with your bank or card provider.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Quincy Hotel Melbourne.

  1. QUINCY HOTEL MELB MELBOURNE AU

Frequently Asked Questions

Why did Quincy Hotel Melbourne charge my card before I arrived?

Quincy Hotel Melbourne may place a deposit or take full prepayment at the time of booking, depending on the rate plan you selected (e.g., Advance Purchase or non‑refundable offers). Flexible rates are often guaranteed with a card and may have a pre‑arrival pre‑authorisation to confirm the card is valid. Check your booking confirmation from quincymelbourne.com or your travel agency to see whether your chosen rate required prepayment or a deposit schedule.

What is the pending or pre-authorisation amount from Quincy Hotel Melbourne on my card?

At check‑in, Quincy Hotel Melbourne typically places a temporary pre‑authorisation hold on your credit or debit card to cover incidentals such as dining, minibar, and other on‑site charges. This is not a final charge and will either be adjusted to your actual spend at checkout or released by your bank if unused. The exact hold amount and release timeframe depend on your bank and card type, and the hotel will usually advise the estimated hold amount at check‑in.

I see multiple Quincy Hotel Melbourne charges—why was I billed more than once?

Multiple line items can appear because one is a pre‑authorisation hold and another is the final charge, or because room charges and incidentals (such as restaurant or bar bills) were processed separately. In some cases, tax or parking may be itemised as distinct transactions. Compare each date and amount to your final folio; if something doesn’t match, contact the hotel’s billing or front office team via the details on quincymelbourne.com for a breakdown of each charge.

How do I cancel or modify a booking to avoid additional charges from Quincy Hotel Melbourne?

To cancel or change a reservation made directly, visit quincymelbourne.com or contact the hotel’s reservations team using the email or phone listed in your confirmation. If you booked through an online travel agency or third‑party site, you’ll need to manage the booking through that platform, and their cancellation rules will apply. Always review the rate’s cancellation policy, as some discounted or ‘Advance Purchase’ rates are non‑refundable and will still be charged if you cancel or do not show.

How can I request a copy of my invoice or query a specific Quincy Hotel Melbourne charge?

You can request a tax invoice or detailed folio by emailing or calling Quincy Hotel Melbourne using the contact information on quincymelbourne.com, providing your stay dates, the name on the reservation, and (if possible) your confirmation number. Ask them to send a copy of your final bill so you can match each line item to your card statement. If a mistake is identified, the hotel can process a correction or refund and advise how long it should take to appear back on your account.

How do I request a refund for a Quincy Hotel Melbourne charge I don’t recognise or believe is incorrect?

First, contact Quincy Hotel Melbourne directly and ask for their accounts or front office team to review the transaction; provide the exact amount, charge date, and last four digits of your card so they can locate it. If they determine the charge was made in error or needs adjustment, the hotel can issue a refund or partial refund back to your original payment method. Refund processing times depend on your bank, but typically take several business days; if the hotel confirms a refund and you still don’t see it after that time, follow up with both the hotel and your bank.

Why is the Quincy Hotel Melbourne amount different from the nightly room rate I remember?

The total amount charged can differ from the base room rate because it may include taxes, fees, currency conversion, and extras such as breakfast, parking, late checkout, minibar, or restaurant charges posted to your room. If you booked a package (for example, including dining credits or experiences), those inclusions are often rolled into a single total. Review your confirmation email and final folio to see a breakdown of what was included in the total charge.

What should I do if I don’t recall staying at Quincy Hotel Melbourne but see a charge from them?

Check whether a family member, employee, or travel companion used your card to secure their stay, or if the booking was made through a corporate travel account under your company name. Also look at the date of the charge and see if it aligns with any trip to Melbourne or a non‑refundable booking you may have cancelled late. If you still don’t recognise it, contact Quincy Hotel Melbourne with the transaction details so they can identify the reservation; if they confirm no valid link to you, contact your bank to report possible fraud or dispute the charge.

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