RatCloud LLC is a small hardware company that designs and sells ratgdo, a Wi‑Fi–enabled control board for residential garage door openers that integrates with local home automation platforms.
RatCloud LLC is the company behind ratgdo, a Wi‑Fi–enabled control board designed to give homeowners local, cloud‑free control of their garage door openers. Ratgdo works with most Chamberlain and LiftMaster residential openers (including Security+ 2.0 models) and can also interface with many other brands via dry contact control. The device is aimed at home automation enthusiasts who want deep integration with platforms like ESPHome, Home Assistant, and Apple HomeKit without relying on proprietary cloud services.([ratcloud.llc](https://ratcloud.llc/pages/about))
Charges from RatCloud LLC typically appear on bank or card statements when a customer purchases ratgdo hardware, accessories such as 3D‑printed holsters/cases, or replacement boards and spare parts through the ratcloud.llc online store. These are one‑time e‑commerce transactions rather than subscription charges; there is no ongoing service fee or required cloud subscription for using ratgdo. In some cases you might see multiple charges if you placed more than one order (for example, buying several boards or accessories separately) or if shipping and taxes were billed as a separate line item.([ratcloud.llc](https://ratcloud.llc/))
If you have questions about a RatCloud charge, start by checking your email for order confirmations from ratcloud.llc and reviewing your purchase history on the RatCloud website if you created an account at checkout. Verify the date and amount against the line item on your statement, and confirm that someone in your household did not place a home‑automation or garage‑door–related order. For issues such as incorrect amounts, duplicate charges, or missing shipments, contact RatCloud via the support/contact details on ratcloud.llc and provide your order number, date, and the last four digits of the card used. If you cannot match the charge to any order and support cannot locate it either, you can then escalate to your card issuer to dispute the transaction.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to RatCloud LLC.
What does a charge from RatCloud LLC or RATCLOUD on my bank statement usually represent?
A charge from RatCloud LLC (often shown as RATCLOUD or similar) is almost always for a hardware purchase from their online store, such as a ratgdo control board, a ratgdo32 disco kit, or an accessory like a 3D‑printed holster. These are one‑time product purchases and not subscription fees.([ratcloud.llc](https://ratcloud.llc/))
Does RatCloud or ratgdo require a monthly subscription or cloud service fee?
No. Ratgdo is explicitly designed as a local, cloud‑free device. The firmware is open source, and RatCloud does not charge any recurring subscription or cloud access fees. If you see multiple RatCloud charges, they will be for separate orders or items, not for a subscription renewal.([ratcloud.llc](https://ratcloud.llc/pages/about))
I don’t recognize a RatCloud LLC charge. How can I verify if it’s legitimate?
First, search your email for order confirmations from ratcloud.llc and check any accounts you may have created on their site to view past orders. Then compare the order total (including tax and shipping) with the amount of the card charge and the date it was placed. Also check whether someone in your household ordered ratgdo hardware for a smart‑home or garage‑door project. If you still can’t match the charge, contact RatCloud support with your name, email, charge date, and amount so they can look it up before you file a dispute with your bank.
What are typical purchase amounts for RatCloud LLC transactions?
Typical RatCloud transactions correspond to the price of ratgdo control boards or kits plus shipping and tax. Individual accessories like 3D‑printed holsters are relatively low‑cost line items (around single‑digit USD per holster), while complete ratgdo boards or kits are higher, often in the tens of dollars range per device. Multiple devices or accessories in one order can add up to a larger single charge.([ratcloud.llc](https://ratcloud.llc/products/ratgdo-2-52i-holster?utm_source=openai))
How do I request a refund or resolve an issue with a RatCloud order?
To request a refund or resolve an issue such as a defective board, wrong item, or order not received, go to ratcloud.llc and locate their refund policy or support/contact page. Provide your order number, date of purchase, photos or a description of any hardware issues, and the email address used at checkout. RatCloud can then advise whether they will replace the item, issue a refund, or offer another remedy in line with their posted refund policy.([ratcloud.llc](https://ratcloud.llc/))
Can RatCloud LLC place temporary authorization holds on my card?
Like most online merchants, RatCloud’s payment processor may place a temporary authorization hold when you submit an order to confirm that your card is valid and has sufficient funds. This hold is either captured as the final charge once the order is processed or automatically released by your bank if the transaction is not completed. If you see a pending RatCloud amount that later disappears, it was likely an authorization, not a separate charge.
How can I contact RatCloud if I have technical questions about ratgdo or billing questions about my charge?
For billing or order questions, use the contact or support information listed on ratcloud.llc—typically an email contact form or address published on the site. For technical questions about flashing firmware, integrations with ESPHome, Home Assistant, or HomeKit, start with the documentation and FAQ sections on the RatCloud website and, if needed, reference your order details when contacting support so they can confirm your purchase.([ratcloud.llc](https://ratcloud.llc/pages/about))
Could a RatCloud LLC charge be linked to home automation services I use, like Home Assistant or Control4?
RatCloud itself does not sell Home Assistant, Control4, or other automation platforms—it sells hardware (ratgdo) that can integrate with those systems. A RatCloud LLC charge on your card would be for the ratgdo hardware or related accessories, not for your automation platform subscription or license. If you recently set up a new home automation integration for your garage door, any RatCloud charge around that time is likely for the ratgdo device used in that setup.([ratcloud.llc](https://ratcloud.llc/pages/about))