Redearth Boutique Hotel

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Redearth Boutique Hotel is a 4.5-star boutique hotel in central Mount Isa offering upscale accommodation, a restaurant, cocktail lounge, gaming facilities, and function spaces for business and leisure guests.

Mount Isa, Queensland, Australia
redearthhotel.com.au
Owned by Waymark Hotels

About Redearth Boutique Hotel

Redearth Boutique Hotel is a 4.5‑star boutique property located in the heart of Mount Isa, Queensland, Australia. The hotel offers upscale rooms and suites, an on‑site restaurant, cocktail lounge, gaming facilities, and flexible function spaces for corporate events, weddings, and social gatherings. Guests typically book directly via redearthhotel.com.au, by phone, or through third‑party booking platforms and travel agents, and charges are processed in Australian dollars (AUD).

A Redearth Boutique Hotel charge may appear on your bank or card statement after you book accommodation, attend an event, or use on‑site services. Common reasons include room charges, pre‑paid or advance purchase rates, restaurant and bar tabs, gaming or entertainment spend, conference/function packages, and incidentals such as minibar, room service, and parking. You may also see a temporary pre‑authorisation (security deposit) at check‑in, recurring charges if you booked multiple rooms or nights, or charges via an online travel agency where Redearth is the underlying merchant of record.

If you’re unsure about a Redearth Boutique Hotel charge, start by checking your email for booking confirmations, tax invoices, or restaurant receipts around the date of the transaction. Compare the statement date with any recent or past stays in Mount Isa, or bookings made for family or staff. For help, visit redearthhotel.com.au for current contact details, or call/email the hotel’s reception or accounts team to request a copy of your folio and a line‑by‑line breakdown of charges. If the charge is still unclear, your bank can help review pending authorisations or dispute any confirmed unauthorised transactions.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Redearth Boutique Hotel.

  1. RED EARTH HOTEL MOUNT ISA AU

Frequently Asked Questions

Why was I charged by Redearth Boutique Hotel after I checked out?

Redearth Boutique Hotel may finalise your bill after checkout to include any incidentals such as minibar, room service, restaurant or bar tabs, late checkout fees, or damage/cleaning charges. In many cases, a pre‑authorisation taken at check‑in is converted to a final charge once all items are posted to your room. If the final amount differs from what you expected at checkout, contact the hotel’s accounts or reception team for a detailed folio.

What is the pre‑authorisation or security deposit from Redearth Boutique Hotel on my card?

At check‑in, Redearth typically places a pre‑authorisation (hold) on your credit or debit card to cover incidentals and to guarantee payment—this is not an immediate charge. The amount varies by room type and length of stay but is commonly a few hundred AUD. Once you check out and your final bill is processed, any unused portion of the hold is released by your bank within a few business days, depending on your card issuer’s policies.

Why do I see a Redearth Boutique Hotel charge even though I booked through another site (like Booking.com or Expedia)?

Some rates on third‑party booking sites are set up so that payment is taken directly by the hotel at check‑in, check‑out, or shortly before arrival. In this case, your statement will show Redearth Boutique Hotel (or a similar descriptor) instead of the online travel agency. Check your booking confirmation for payment terms and dates, and contact Redearth or the platform you booked through if the charge timing doesn’t match what was stated.

How can I get a copy of my invoice or receipt from Redearth Boutique Hotel?

You can request a copy of your tax invoice or folio by contacting the hotel directly via the details listed on redearthhotel.com.au, providing your full name, stay dates, and booking reference. Reception or the accounts department can email a detailed breakdown of room rates, taxes, and any incidental charges. This is especially helpful if you’re matching the amount on your bank statement to specific charges during your stay.

How do I cancel or modify a booking to avoid extra charges at Redearth Boutique Hotel?

To change or cancel a reservation made directly, contact Redearth Boutique Hotel by phone or email, or use the links provided in your confirmation email. Each rate plan has its own cancellation window—flexible rates may allow free cancellation until a certain time before arrival, while advance purchase or promotional rates are often non‑refundable. If you booked via a third‑party site, you’ll need to manage changes through that platform according to its policies.

What are common charge amounts I might see from Redearth Boutique Hotel?

Common charges include nightly room rates (which vary by room type, season, and demand), bundled packages that may include breakfast or extras, and restaurant or bar charges typically ranging from small beverage amounts to full meal bills. Function and conference charges can be higher and may be processed as a single lump sum covering room hire, catering, and equipment. All charges are normally processed in Australian dollars, so international guests may see slightly different amounts due to currency conversion and bank fees.

How do I request a refund or dispute a charge from Redearth Boutique Hotel?

If you believe you’ve been incorrectly charged, first contact the hotel directly with your booking details, transaction date, and the amount in question. Ask for a copy of your folio and an explanation of each line item; if an error is confirmed, the hotel can process a refund back to your original payment method. If you cannot resolve the issue with the hotel, you can then contact your bank or card issuer to initiate a formal dispute, providing all supporting documentation.

Can Redearth Boutique Hotel place multiple charges or holds on my card during my stay?

Yes, it’s possible to see more than one transaction related to your stay. The hotel may place an initial pre‑authorisation at check‑in, adjust that hold if your stay is extended or if your spending exceeds the original amount, and then post a separate final charge at checkout. The earlier holds should drop off once your bank releases them, leaving only the final settled amount; timing varies by financial institution.

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