Reliff

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Reliff is an online retailer that sells pain-relief and wellness products, notably knee massagers and related therapeutic devices. The brand operates primarily through its website reliff.com and associated regional storefronts.

New York, NY
reliff.com

About Reliff

Reliff is an e‑commerce brand focused on health and wellness gadgets, particularly pain‑relief devices such as heated knee massagers that combine vibration, infrared/laser heat, and red‑light therapy. Its online storefronts present Reliff as a direct‑to‑consumer brand selling products aimed at joint recovery, muscle relaxation, and improved mobility, often marketed to people with chronic knee pain, osteoarthritis, or post‑surgery recovery needs. The business appears to run on a Shopify-based platform and uses email support as its main contact channel.

A charge labeled “Merchant Payment Reliff” or “RELIFF NEW YORK NY” on a card statement typically indicates an online purchase made from one of Reliff’s websites (for example, reliff.com or a country-specific subdomain) for a physical product such as a pain‑relief device or accessory. Customers often select from different bundles or kits, and orders are processed online as card‑not‑present transactions. Because these are web purchases, the billing descriptor may include a generic New York, NY business address or payment-processing address rather than the customer’s local area, and the date and amount may reflect order totals including shipping or discounts. Some consumer protection and scam‑monitoring sites have flagged reliff.com as medium‑risk, so unexpected charges should be reviewed carefully.

If you do not recognize a Reliff charge, first search your email (including spam) for order confirmations or shipping emails from “reliff.com” or “help@reliff.com,” and review your browser history around the transaction date. You can also visit the Reliff site and use their contact email to ask for order details, referencing the date and amount of the charge. If you suspect fraud or you cannot match the transaction to any purchase, contact your card issuer promptly to dispute the charge or request a chargeback. Because there have been scam‑tracker complaints involving “RELIFF NEW YORK NY,” treat unrecognized charges with caution and work through your bank’s dispute process if Reliff does not respond or you believe the transaction is unauthorized.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Reliff.

  1. Merchant Payment Reliff - Qo22v3 Https://Reliff.Com New York City Ny On 072026 From Card#

Frequently Asked Questions

Why do I see a charge from Reliff or RELIFF NEW YORK NY on my card statement?

This descriptor usually indicates you purchased a product from one of Reliff’s online stores (for example, a knee massager or pain‑relief device). Reliff processes payments online, so the statement may show a generic New York, NY merchant address rather than your local city.

What types of products does Reliff sell and what are typical charge amounts?

Reliff sells pain‑relief and wellness devices, particularly knee massagers and related accessories. Charges often correspond to single‑unit purchases or bundled kits that can range from a basic device to multi‑item “best value” bundles; the total amount on your statement will include any discounts, taxes, and shipping chosen at checkout.

How can I contact Reliff about a billing question or to confirm an order?

Check your order confirmation email for details, then reply to that message or contact Reliff through the support email listed on their website (commonly help@reliff.com). Provide your full name, email used at checkout, order date, and the last four digits of the card so they can locate your transaction.

What is Reliff’s refund or return policy if I’m not satisfied?

Reliff’s site advertises a time‑limited satisfaction guarantee and return window (for example, around 60 days from purchase) for many of its products. To request a refund, you typically need to email their support, obtain return instructions, and send back the device in line with their terms; check the current policy on their website before initiating a return.

Does Reliff use trials, subscriptions, or recurring billing for its products?

Reliff’s main offerings are physical wellness devices sold as one‑time purchases, so most charges are single, non‑recurring transactions. If you see more than one Reliff charge, review your order history to confirm you didn’t place multiple orders or pay for add‑on items such as extra straps or accessories.

Can a Reliff charge appear as a small or pending authorization before the final amount posts?

Like many online merchants, Reliff’s payment processor may place a temporary authorization on your card when you check out. This can appear as a pending amount that later converts to the final settled charge or disappears if the order fails or is canceled.

What should I do if I don’t recognize a Reliff charge or suspect it is fraudulent?

First, check for any Reliff order confirmations in your email and confirm that no one else with access to your card placed the order. If you cannot match the charge to a legitimate purchase, contact your card issuer immediately to report the transaction as unauthorized and follow their dispute or chargeback process.

Why are there scam‑tracker or complaint entries mentioning RELIFF NEW YORK NY?

Some consumers have reported disputes or concerns about charges from RELIFF NEW YORK NY on watchdog and scam‑tracking sites, often relating to unrecognized online purchases or product issues. This doesn’t prove every Reliff charge is fraudulent, but it is a signal to carefully verify any transaction you don’t recognize and, if needed, work with your bank to resolve it.

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