reMarkable

Electronics90% confidence

reMarkable is a Norwegian technology company that designs and sells e‑paper tablets focused on digital handwriting and note‑taking, along with companion cloud services and apps.

Oslo, Norway
remarkable.com

About reMarkable

reMarkable is a Norwegian technology company based in Oslo that designs and sells minimalist e‑paper tablets built specifically for digital handwriting, reading, and focused work. Their flagship device, the reMarkable 2, is an ultra‑thin paper‑like tablet used for note‑taking, sketching, and annotating PDFs, often purchased with the Marker (stylus) and various Folio covers. In addition to the hardware, reMarkable offers companion desktop and mobile apps, cloud syncing for documents and notes, and an optional subscription service called Connect, which adds extended cloud storage, version history, and an extended warranty in many regions.

A reMarkable charge may appear on your bank or card statement when you purchase a reMarkable tablet, accessories (such as Markers, replacement tips, and Folios), or when you subscribe to the reMarkable Connect service. Hardware orders are typically processed as a one‑time charge at checkout, which can include shipping, taxes, duties, and currency conversion fees where applicable. Connect is billed as a recurring monthly subscription (commonly around US$2.99/month in the US, varying by region and currency) after any free trial period you received with your tablet. You may also see small temporary authorization holds when you place an order, update your payment method, or if reMarkable verifies your card before starting or renewing a subscription; these usually disappear within a few business days.

If you’re unsure about a reMarkable charge, first sign into your account at remarkable.com to review your order history, invoices, and current Connect subscription status. Check your email (including spam/junk folders) for order confirmations or subscription receipts from reMarkable, and compare the billed amount and date with your records. To resolve issues, visit support.remarkable.com and use the Help Center contact options (support request form or in‑account chat, where available) to reach customer support; provide the last four digits of the card, the exact amount, date of the charge, and any order numbers you have. Common issues—such as duplicate orders, unexpected subscription renewals, or trial‑to‑paid transitions—are typically handled by adjusting, refunding eligible charges, or cancelling Connect going forward, according to their current refund and cancellation policies.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to reMarkable.

  1. REMARKABLE +4723652440 NO
  2. REMARKABLE +4723652440 NOR

Frequently Asked Questions

Why do I see a charge from reMarkable on my statement, and what might it be for?

Most reMarkable charges come from purchasing a reMarkable tablet, Marker stylus, Folio, or other accessories through remarkable.com, or from the monthly Connect subscription. One‑time hardware orders usually appear close to the date you placed the order and can include shipping, taxes, and customs duties. Recurring charges in smaller amounts (often around US$2.99/month, varying by region) are typically for the Connect subscription after a free trial or introductory period has ended.

What are the typical prices for reMarkable products and Connect, and how could that match the amount I see?

As a reference, the reMarkable 2 tablet is commonly priced in the US in the low‑ to mid‑hundreds of dollars, with accessories like Markers and Folios adding to the total at checkout. The Connect subscription is generally billed monthly at around US$2.99 in the US, with regional variations based on currency and taxes; you may see local tax or VAT added on top of the listed price. If your statement amount matches the approximate total of a tablet bundle or a multiple of the Connect monthly rate, it is likely linked to that purchase or subscription.

Why am I being billed by reMarkable every month even though I only remember buying the tablet once?

In addition to the one‑time purchase of the tablet, many customers activate the reMarkable Connect subscription, sometimes after an included free period (for example, several months or a year bundled with the device, depending on the offer at the time of purchase). When the free period ends, Connect automatically renews as a monthly subscription until you cancel it in your account. These smaller recurring charges on your statement are typically the ongoing Connect fee, not another hardware purchase.

How do I cancel or pause my reMarkable Connect subscription so I stop getting charged?

To cancel Connect, log in to your account at remarkable.com, go to your account or subscription settings, and select the Connect plan. From there, you can manage your subscription and choose to cancel so that it does not renew at the next billing date. You usually retain access to Connect benefits until the end of the current paid period; reMarkable does not normally offer partial refunds for unused days within an active billing cycle.

How can I request a refund or dispute an unexpected reMarkable charge?

Start by checking your orders and subscription details at remarkable.com to confirm what the charge relates to and whether it falls within reMarkable’s return or cancellation windows (for example, the 100‑day tablet return period, where available, or the start of a new billing cycle for Connect). Then visit support.remarkable.com and submit a support request with your order number, email address used for purchase, and details of the charge (amount, date, last four digits of the card). reMarkable’s support team will review your case and, if you’re eligible under their current policies, can arrange a refund, cancellation, or correction of duplicate or erroneous charges.

Why do I see a small or temporary reMarkable charge (like $1 or a low amount) that later disappears?

reMarkable may place a small temporary authorization hold on your card to verify it when you place an order, start a Connect trial, or update your payment method. These authorizations are not actual completed charges and should automatically fall off or be reversed within a few business days. If a small hold remains on your statement for more than a week, contact your bank or card issuer first, and then reach out to reMarkable support with a screenshot of the transaction if it still appears unresolved.

Can I see invoices or receipts for my reMarkable purchases and Connect payments?

Yes. Log in to your account at remarkable.com using the email address associated with your device or subscription, then go to your orders or billing section to download invoices and receipts for hardware purchases and Connect charges. reMarkable also typically emails order confirmations and subscription receipts to you at the time of each purchase or renewal, which you can use to match with your bank statement.

What should I do if I don’t recognize a reMarkable charge and don’t own a reMarkable tablet?

First, verify that no one in your household or workplace has used your card to purchase a tablet, accessories, or Connect under their own reMarkable account. If no one recognizes the transaction and you cannot find related emails or an account at remarkable.com using your email address, contact your bank or card issuer immediately, as the card may have been used fraudulently. You can also reach out to reMarkable via support.remarkable.com with the exact amount, date, and card type; while they cannot share full account details for privacy reasons, they can confirm whether the transaction matches an order in their system and advise on next steps.

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