Remote Pro

E-commerce80% confidence

Remote Pro is an Australian retailer specializing in garage and gate remotes, door and gate motors, access control hardware, and automotive key and remote products, selling both genuine and compatible devices online and through local trade counters.

Brisbane, QLD, Australia
remotepro.com.au

About Remote Pro

Remote Pro is an Australian e-commerce retailer based in Tingalpa, Brisbane, Queensland, specialising in garage and gate remotes, garage and gate motors, access control hardware, and automotive key and remote products. They stock both genuine Remote Pro-branded devices and compatible aftermarket remotes for popular brands such as Merlin, ATA, B&D, Boss, Gliderol, and many others, along with keypads, wall buttons, safety beams, smart-home automation modules and spare parts. Remote Pro operates online via remotepro.com.au and services Australia-wide (and internationally through some marketplaces), with trade and wholesale options for installers and businesses. All products typically include a 12‑month warranty and 30‑day returns, plus free shipping Australia‑wide on most non‑bulky items.

A Remote Pro charge usually appears on a bank or card statement after you or someone in your household purchases a garage or gate remote, replacement car key or key shell, motor, or related hardware from remotepro.com.au or from their official storefronts on marketplaces such as MyDeal or Kogan. Typical one‑time purchase amounts for a single genuine or aftermarket remote are often in the AU$15–$40 range, with higher totals when multiple remotes, motors, or accessories are ordered. There is no ongoing subscription service: most charges are single transactions, though you might see separate line items for shipping on bulky items, or a currency conversion/foreign transaction fee from your bank if you are outside Australia. In some cases, a small temporary “pending” charge may appear when your card is verified at checkout; this is an authorisation hold and should drop off automatically.

If you’re unsure about a Remote Pro charge, first search your email for order confirmations or shipping emails from "Remote Pro" or sales@remotepro.com.au, and check any online accounts you may have with them or with marketplaces where Remote Pro is a listed seller. Compare the statement date and amount with recent purchases of remotes, car keys, or garage hardware, and ask family members or property managers if they ordered access hardware on your behalf. For billing questions, refunds, or order lookups, you can contact Remote Pro directly by phone at +61 7 3062 8462 (7:00am–3:00pm AEST, Monday–Friday), by email at sales@remotepro.com.au, or via the contact options on remotepro.com.au. Their 30‑day return and 12‑month warranty policies, together with a dedicated Return Portal, cover most issues such as incorrect items, change‑of‑mind (with restocking/handling fees), and faulty products, and refunds are typically processed within about 10 business days after the return is received.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Remote Pro.

  1. PAYPAL *MOTE PRO EBAY Sydney AUS

Frequently Asked Questions

What types of purchases usually result in a Remote Pro charge on my statement?

Most Remote Pro charges come from one‑time purchases of garage or gate remotes, garage or gate motors, access control hardware (like keypads or receivers), or automotive keys, shells and key fobs bought via remotepro.com.au or their official marketplace listings. If the amount matches the cost of a remote (often around AU$15–$40 per unit) or a larger hardware order, it is likely linked to a recent repair, upgrade or replacement of your garage, gate, or vehicle key system.

Does Remote Pro offer subscriptions or recurring billing?

Remote Pro does not operate a subscription or membership billing model; their products are sold as one‑off purchases. If you see multiple Remote Pro charges, they are usually separate orders placed on different dates (for example, additional remotes for family members or follow‑up hardware orders), or retries after a failed transaction. If you suspect duplicate billing, contact Remote Pro with your full name, email, and the last four digits of your card so they can locate and review your orders.

What are typical Remote Pro order amounts and why might my total be higher than the product price?

Single aftermarket or genuine Remote Pro remotes commonly retail in the AU$15–$40 range, with larger motors, hardware kits or multiple items pushing totals well above AU$100. Your final charge may also include shipping for bulky or heavy items, and if your card is issued outside Australia your bank might add a separate international processing or currency‑conversion fee. Review your invoice or email confirmation to see a breakdown of item prices, any shipping, and applicable taxes.

How can I cancel an order or change it after I see a Remote Pro charge?

Because Remote Pro typically dispatches orders within about 1 business day, cancellations or changes are only possible if you contact them quickly. Call +61 7 3062 8462 during business hours or email sales@remotepro.com.au with your order number and requested changes; if your parcel has not yet shipped, they may be able to cancel or amend it. Once an order has been dispatched, you’ll usually need to go through their 30‑day returns process instead of a simple cancellation.

How do I request a refund or return an item purchased from Remote Pro?

Remote Pro offers 30‑day returns on most products, and a 12‑month warranty for faulty items, subject to specific conditions. To start a return, you must contact them and use their online Return Portal; returns sent outside this process may not be accepted. Items returned for change‑of‑mind must be unused, in original packaging, and are subject to handling/restocking fees and possible deductions for original postage costs, with refunds generally processed within around 10 business days after inspection.

Why do I see a small or temporary Remote Pro charge on my card?

You may occasionally see a small pending or temporary charge when you place an order or update your payment details with Remote Pro. This is usually an authorisation hold by your bank or card network to confirm that the card is valid and has available funds; it is not a separate payment to Remote Pro and should disappear from your statement automatically after a few days. If a small authorisation amount remains posted as a final charge, contact your card issuer first, then Remote Pro with a screenshot so they can investigate.

How can I contact Remote Pro about an unexpected charge or to get a copy of my invoice?

If you do not recognise a Remote Pro charge, gather the transaction date, exact amount, and the last four digits of the card used, then contact Remote Pro. You can call them on +61 7 3062 8462 between 7:00am and 3:00pm AEST Monday–Friday, or email sales@remotepro.com.au with your details and any screenshots of the transaction. They can usually locate your order using your name, email or shipping address, resend your tax invoice, and explain what was purchased and where it was delivered.

What should I do if I never received my Remote Pro order but was still charged?

First, check your email (including spam folders) for a shipping confirmation from Remote Pro that may include your tracking number, and use that to see the latest delivery scan. If tracking shows an issue or no scans, contact Remote Pro with your order number so they can assist with a transit inquiry or warranty claim under their shipping terms. If the parcel shows as delivered but you cannot locate it, Remote Pro may require a missing‑parcel declaration; in cases of suspected fraud or unauthorised use of your card, also notify your bank immediately to dispute the transaction and secure your account.

This merchant is in the E-commerce category

Browse all

Related Merchants

Ink Station
Temu
Athan Corporation
Big Red Packaging
Amazon Marketplace

Compare Remote Pro

vsInk StationvsTemuvsAthan Corporation

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you