Reservation Counter is an online travel agency and hotel booking platform that processes reservations and payments for lodging made through its website and affiliate channels.
Reservation Counter is an online travel agency and hotel booking platform that partners with hotels and major travel suppliers to sell prepaid room reservations. Operating under ReservationCounter.com and headquartered at 4700 W Daybreak Parkway, Suite 100N, South Jordan, Utah 84009, the company offers access to a large inventory of hotel rooms and negotiates rates with hotel suppliers, adding a facilitation/service fee for handling the booking. Customers can search and book online or by phone with a live agent, and support is available via a toll‑free number (833‑372‑2839) and online contact options on their website.
A charge from Reservation Counter usually appears on your bank or card statement when you book a hotel room through ReservationCounter.com, a call center agent associated with Reservation Counter, or certain affiliate/partner links that route bookings through their system. The amount generally reflects the **total reservation price** for a prepaid hotel stay: the negotiated room rate plus tax recovery charges, service fees, and, in some cases, taxes on Reservation Counter’s own services. There are no subscriptions; instead, charges are tied to one‑time bookings, though you may see multiple charges if you made more than one reservation, modified a booking, or were charged cancellation/no‑show fees under a hotel’s policy. Some banks may also show separate foreign transaction or currency conversion fees if your booking involved international travel.
If you don’t recognize a Reservation Counter charge, first check your email for a hotel confirmation from ReservationCounter.com and compare the amount, dates, and destination city to any recent or upcoming trips. You can look up or cancel many reservations by going to the “My Reservation” section on ReservationCounter.com and entering your booking details, or by calling their support line at 833‑372‑2839 for assistance. For questions about fees, cancellations, or refunds, you may need to review the specific hotel’s cancellation rules in your confirmation, since non‑refundable and partially refundable rates are common and change fees or forfeited nights may apply. If you suspect fraud or cannot find any related booking, contact Reservation Counter support and your bank or card issuer promptly to dispute or block unauthorized charges.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Reservation Counter.
Why did Reservation Counter charge me for my hotel stay instead of the hotel itself?
Reservation Counter uses prepaid hotel reservations: they collect the full “total reservation price” (room rate, tax recovery charges, and their service/facilitation fees, plus any applicable taxes on those fees) and then pay the hotel supplier on your behalf. That’s why your bank or card statement may show a charge from RESERVATIONCOUNTER or RESERVATIONCOUNTER.COM rather than from the hotel brand you’re staying with. The hotel may still ask for a card at check‑in for incidentals, but that deposit is separate from the amount paid to Reservation Counter.
What amounts does Reservation Counter typically charge, and why is it more than the base room rate I saw?
The amount you see from Reservation Counter usually includes the negotiated room rate for all nights booked, estimated taxes the hotel will owe (shown as tax recovery charges), plus Reservation Counter’s own service/facilitation fee for handling the reservation. Because these are bundled into a single “total reservation price,” the final charge can be noticeably higher than the nightly base rate advertised. Local taxes, resort fees, and peak‑demand pricing can also cause the total to be higher than expected, so it’s important to review the full price breakdown on the checkout page and in your confirmation email.
How can I view, modify, or cancel a Reservation Counter booking?
To manage your booking, go to the “My Reservation” page on ReservationCounter.com and enter the details from your confirmation email to pull up your itinerary. Many reservations can be cancelled or changed online, but fees and eligibility depend on the specific hotel’s rules and the rate type (for example, non‑refundable or advance‑purchase rates often cannot be changed). If you can’t locate your confirmation or need help, call Reservation Counter support at 833‑372‑2839 and have your name, travel dates, hotel name, and email address ready so they can locate the reservation.
Why is my Reservation Counter booking non‑refundable, and can I still get a refund?
When you booked, the hotel rate may have been labeled as non‑refundable or as having strict change/cancellation rules; in those cases, Reservation Counter must follow the hotel’s policy, which can mean no refunds if you cancel or don’t show up. For flexible rates, you usually must cancel within the hotel’s stated window (often 24–72 hours before check‑in) to avoid being charged for one or more nights plus fees. If you believe there was an error, miscommunication, or an emergency circumstance, contact Reservation Counter support as soon as possible—while refunds are not guaranteed on restricted rates, they can sometimes request exceptions from the hotel on your behalf.
How do I contact Reservation Counter about a billing issue or to request a refund?
You can reach Reservation Counter customer support by calling their toll‑free number at 833‑372‑2839, which is listed on their website’s Contact page. You may also use the Contact form on ReservationCounter.com or, in some cases, email their support team at addresses published on consumer contact directories (such as support@reservationcounter.com). When you reach out, include your full name, the email used to book, your confirmation number, travel dates, and a clear description of the billing issue so they can review the hotel’s policies and determine whether a refund or adjustment is possible.
Why do I see extra fees or a higher total from Reservation Counter compared to the hotel’s own website?
Reservation Counter pre‑negotiates room rates and then adds its own facilitation/service fees, which are retained as compensation for arranging the booking, plus tax recovery charges paid to the hotel supplier. Because of these additional amounts, their total price may differ from prices shown directly by the hotel or other travel sites, even for similar room types. They also reserve the right to correct pricing errors; if a mistake is found, they may offer to honor the corrected price or cancel the booking without penalty. If you find a significant discrepancy, contact them promptly with screenshots or documentation to request a review.
Why does my bank statement show international or foreign transaction fees on a Reservation Counter charge?
Some banks treat reservations involving international hotels or foreign payment processing as international transactions, even if you booked from the United States. Under Reservation Counter’s terms, your card issuer may convert the charge to your local currency and add a foreign transaction or currency conversion fee that appears as a separate line item on your statement. These extra fees are set and collected by your bank or card issuer, not by Reservation Counter, so you’ll need to contact your bank if you have questions or want to dispute those specific charges.
What should I do if I don’t recognize a Reservation Counter charge on my card?
Start by checking for any recent hotel reservations you made online or by phone, especially where you may have clicked a “book now” or reservation link when searching for a specific hotel brand—many consumers only realize later that they booked through a third‑party site like Reservation Counter. Search your email (including spam/junk folders) for confirmation messages from ReservationCounter.com and compare the amount and dates to the charge. If you still can’t match the charge to a booking, contact Reservation Counter support with your name and card details (but not the full card number over email) so they can look up the transaction, and also notify your bank or card issuer immediately if you suspect the charge is unauthorized.