Question 1

Why am I seeing a recurring charge from Resilience Gymnastics College Inc. each term or month?

Accepted Answer

Resilience Gymnastics College Inc. commonly bills for classes on a term basis, and some families choose to pay via recurring direct debit or automatic card payments. If you’ve authorised ongoing payments during enrolment, you may see a charge at the start of each term or in regular instalments. Check your enrolment paperwork, emails from the club, or any direct debit agreement you signed to confirm your chosen payment schedule. If you no longer wish to be billed automatically, contact the club office through their website to discuss updating or cancelling your payment arrangement.

Question 2

What types of fees does Resilience Gymnastics College Inc. usually charge?

Accepted Answer

Typical charges include term tuition fees for recreational or competitive classes, an annual registration or membership fee, competition entry fees, and optional costs such as uniforms, leotards, club apparel, or holiday programs. You might see separate transactions for registration and class fees, especially at the start of the year or when first joining. If multiple children in your family attend, there may be multiple line items or combined amounts. For a breakdown of specific fees linked to your account, contact the club directly with the date and amount of the charge.

Question 3

How can I cancel my child’s enrolment or stop future payments to Resilience Gymnastics College Inc.?

Accepted Answer

To cancel or pause enrolment, you generally need to notify the club office in advance of the next term or payment cycle, following the notice period set out in their enrolment policy. Visit resiliencegymnastics.com.au and use the contact form or listed phone/email details to request cancellation, including your child’s name, class, and the date you want enrolment to end. Some fees may be non‑refundable once a term has started, but future scheduled payments can usually be stopped if adequate notice is given. Always ask for written confirmation that your enrolment and any automatic payments have been cancelled.

Question 4

How do I request a refund or credit for a charge from Resilience Gymnastics College Inc.?

Accepted Answer

Refund and credit options depend on the club’s policies and the type of fee (e.g., term tuition, competition fee, or uniform purchase). If you believe you’ve been overcharged, double‑charged, or charged in error, gather your bank statement, any receipts, and relevant emails, then contact the club through the contact details on resiliencegymnastics.com.au. Explain the situation, provide the exact amount and date of the transaction, and indicate whether you’re seeking a refund back to your card or a credit on your account. The office staff can review your account history and advise what is possible under their current refund and credit policy.

Question 5

Why do I see a one‑off or unusual amount from Resilience Gymnastics College Inc. instead of my normal class fee?

Accepted Answer

Besides regular term tuition, the club may charge separate one‑off amounts for items such as competition entry fees, gala days, holiday programs, uniform or leotard purchases, or special events. These amounts can differ from your usual term fee and may appear at different times of the year, especially leading up to competitions or school holidays. Check recent communications from the club—such as newsletters, event notices, or uniform order forms—around the date of the charge. If you still can’t identify it, contact the office and they can tell you exactly what that specific amount relates to.

Question 6

Can Resilience Gymnastics College Inc. place an authorization hold or pending charge on my card?

Accepted Answer

If you pay online or update your card details, your bank may show a temporary pending transaction or small test amount as part of the card verification process. This is an authorization hold initiated by the payment gateway and should either disappear or convert to the final charge once your payment is fully processed. These holds typically do not result in an extra permanent charge. If a pending amount does not clear or you see both a pending and a posted transaction for the same payment, contact both your bank and the club for clarification.

Question 7

How can I confirm what account or child a Resilience Gymnastics College Inc. charge is linked to?

Accepted Answer

If multiple family members attend or if another parent/guardian manages enrolments, it may not be obvious which child a charge relates to just from your bank statement. To confirm, contact Resilience Gymnastics College via the details on resiliencegymnastics.com.au and provide your name, the last four digits of the card, and the exact date and amount of the transaction. The office can look up the payment in their system and tell you which athlete’s account, class, or event it was applied to. Request a copy of the invoice or statement if you’d like written confirmation for your records.

Question 8

How do I contact Resilience Gymnastics College Inc. about a charge on my statement?

Accepted Answer

Go to resiliencegymnastics.com.au and navigate to the Contact or Enquiries section for the most up‑to‑date phone and email details, or to submit an online enquiry form. When you reach out, include your full name, best contact details, the transaction amount, the date of the charge, and a brief description of your concern. Providing a screenshot of the statement (with sensitive card details hidden) can help them locate the payment more quickly. The office team can then verify the charge, explain what it covers, and help resolve any billing issues.

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