Rowelmark Travels (Pvt) Ltd

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Rowelmark Travels (Pvt) Ltd is a Sri Lankan travel agency based in Rajagiriya that specializes in curated tours, transfers, and travel experiences across Sri Lanka, with a strong focus on Japanese–Sri Lankan tourism.

Rajagiriya, Sri Lanka
rowelmarktravels.com
Owned by Rowelmark (Pvt) Ltd

About Rowelmark Travels (Pvt) Ltd

Rowelmark Travels (Pvt) Ltd is a customer-centric travel agency headquartered in Rajagiriya, Sri Lanka. The company focuses on inbound tourism, offering themed tour packages, adventure and wildlife trips, spiritual and cultural itineraries, wellness-focused travel, MICE (Meetings, Incentives, Conferences and Events) services, curated events, transfers, and accommodation arrangements across Sri Lanka. Their marketing emphasizes highly personalized, tailor‑made itineraries and showcasing Sri Lanka’s culture, heritage, nature, and hospitality, particularly to overseas visitors, including Japanese travelers.([rowelmarktravels.com](https://rowelmarktravels.com/?utm_source=openai))

A charge from “ROWELMARK TRAVELS PVT LTD RAJAGIRIYA” on a card statement is typically related to a one‑time or customized travel purchase, such as a tour package, hotel and transfer bundle, airport pickup, event-based tour, or other travel arrangements booked directly with Rowelmark Travels. Depending on how the booking was structured, it may represent a deposit, a final tour payment, or a consolidated amount covering multiple services (guides, transport, accommodation, entrance fees, etc.). In some cases, customers may see a charge after an itinerary has been finalized or after an updated invoice has been agreed to by email.([rowelmarktravels.com](https://rowelmarktravels.com/?utm_source=openai))

If you have questions about a Rowelmark Travels charge, first locate any confirmation emails, invoices, or WhatsApp/email conversations from Rowelmark Travels or Rowelmark (Pvt) Ltd and compare the billed amount and date with your statement. Check with any family members or colleagues who might have used your card for a shared trip or group booking. To resolve disputes or clarify details, you can contact them using the phone number or email listed on their website’s contact page; have your invoice number, travel dates, and the exact charge amount ready when you reach out. If you suspect the charge is unauthorized and cannot confirm it with the agency, you should promptly contact your card issuer to dispute or block the transaction while the investigation is ongoing.([rowelmarktravels.com](https://rowelmarktravels.com/contact-us/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Rowelmark Travels (Pvt) Ltd.

  1. ROWELMARK TRAVELS PVT LTDRAJAGIRIYA

Frequently Asked Questions

Why do I see a charge from ROWELMARK TRAVELS PVT LTD RAJAGIRIYA on my card statement?

This descriptor usually indicates a travel-related purchase made through Rowelmark Travels (Pvt) Ltd, such as a Sri Lanka tour package, airport transfers, hotel bookings, or a customized itinerary arranged directly with the agency. Review your recent trip planning emails, invoices, or WhatsApp messages from Rowelmark to match the amount and date with your booking details.

Does Rowelmark Travels charge deposits and final payments separately?

Yes. For many itineraries Rowelmark Travels may take an initial deposit to confirm reservations and collect a second or final payment closer to your travel dates. It’s possible to see multiple charges for the same trip—one for the deposit and one for the balance—so check your invoice to see how your payment schedule was structured.

How can I confirm what exactly I paid Rowelmark Travels for?

Check any PDF invoices or proposals sent from Rowelmark Travels or Rowelmark (Pvt) Ltd and compare them with your bank statement. Their invoices typically itemize services such as tours, accommodation, transfers, guides, and entrance fees. If you can’t locate your documents, contact the agency via the phone or email listed on their website and request a copy of your invoice or receipt using your name, travel dates, and the last four digits of the card used.

How do I request a refund or change to my Rowelmark Travels booking?

Refunds and changes depend on the terms agreed in your proposal and on the policies of hotels, airlines, and other local suppliers. To request a change or refund, contact Rowelmark Travels directly through their official contact page or email, explain the reason, and provide your booking reference. They will advise what portions are refundable, what date-change or cancellation fees may apply, and the expected refund timeline if a refund is approved.

Can Rowelmark Travels place temporary or partial charges on my card?

In some cases Rowelmark Travels may process partial payments—for example, a deposit followed by one or more stage payments if your itinerary is expanded or upgraded. While they typically process direct charges rather than small $1 authorizations, you might see different amounts over time as your trip is finalized. If you see an unexpected partial amount, contact them to confirm whether it corresponds to an adjustment or add‑on service.

Does Rowelmark Travels offer recurring subscriptions or memberships that could cause repeated charges?

Rowelmark Travels generally operates on a trip‑by‑trip basis rather than using subscription billing. Repeated charges from them usually indicate multiple payments for a single extended itinerary, payments for several separate trips, or charges for different travelers in a group using the same card. If you are seeing recurring monthly charges, contact the agency and your card issuer to verify that the pattern matches your bookings.

How do I contact Rowelmark Travels about a billing or card issue?

You can reach Rowelmark Travels using the phone number and email address listed on the “Contact Us” page of their website. When you contact them, provide your full name, travel dates, destination, invoice or quotation number (if available), and the exact amount and date of the card charge. This helps them quickly locate your file and clarify or correct any billing issues.

What should I do if I don’t recognize a Rowelmark Travels charge at all?

First, check with family members or colleagues who might have used your card to arrange travel in Sri Lanka, and search your email for “Rowelmark” or “rowelmarktravels.com.” If no one recognizes the purchase and you have no related correspondence, contact Rowelmark Travels to ask whether they have any booking under your name or card number. If they confirm there is no legitimate booking or you still suspect fraud, immediately notify your bank or card issuer to dispute the transaction and request a new card.

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