Sage Hotel West Perth is a 101-room upscale hotel on Hay Street in West Perth, offering modern accommodation with views towards Kings Park and an attached heritage-listed Walsh Family Residence that houses Julio’s restaurant.
Sage Hotel West Perth is a 101-room upscale hotel located on Hay Street in West Perth, Western Australia, overlooking the lush expanse of Kings Park. The hotel offers contemporary guest rooms with modern amenities such as Wi‑Fi, in‑room workspaces, and on-site facilities tailored to both business and leisure travellers. The property is connected to the heritage‑listed Walsh Family Residence, which houses Julio’s Italian restaurant and bar, and the hotel is managed by Next Story Group, a hospitality company headquartered in Singapore (website: nextstory.com).
A charge from Sage Hotel West Perth may appear on your bank or card statement for a variety of reasons. Common scenarios include room bookings made directly with the hotel or through online travel agencies, charges for dining at Julio’s restaurant, minibar consumption, room service, parking, or other incidental services used during your stay. You may also see a pre‑authorisation hold placed at check‑in to cover the room cost and potential incidentals; this appears as a pending or temporary charge and is typically adjusted to the final amount at check‑out. Recurring or delayed charges can arise if additional items (e.g., minibar or restaurant charges posted after departure) are added to your folio.
If you don’t recognise a Sage Hotel West Perth charge, first check any recent or past reservations in West Perth, as well as confirmations from booking sites (e.g., Booking.com, Expedia) that may process payment under the hotel’s name. Review your email receipts or the folio provided at check‑out, and verify whether anyone in your household used your card for accommodation or dining at Julio’s. To resolve questions, contact the hotel directly using the details on your booking confirmation or through the Sage Hotel West Perth page at nextstory.com; provide your full name, stay dates, and the last four digits of the card used so they can look up the transaction. Common issues—such as duplicate holds, incidental deposits not yet released, or unposted package inclusions—are usually resolved by the hotel’s front office or accounts team within a few business days.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sage Hotel West Perth.
Why did Sage Hotel West Perth charge my card before I arrived?
Sage Hotel West Perth may place a pre‑authorisation on your card before or at check‑in to guarantee the booking and cover incidentals. This is a temporary hold, not a final charge, and the amount is usually based on your total room cost plus an additional buffer per night. When you check out, the hotel converts the appropriate portion into the final charge and releases any unused balance, which may take a few business days to appear back in your account depending on your bank.
What are the typical amounts I might see from Sage Hotel West Perth on my statement?
You may see one or more charges reflecting your nightly room rate (which varies by date, room type, and demand), along with any extras such as parking, minibar items, or meals at Julio’s restaurant charged to your room. A separate temporary pre‑authorisation for a security deposit or incidentals may also appear as a round amount for one or more nights. If you booked via a third‑party site, the charge may appear either under that site’s name or as “SAGE HOTEL WEST PERTH” or “NEXT STORY GROUP,” depending on how the payment was processed.
Why do I still see a pending or duplicate Sage Hotel West Perth charge after check‑out?
It’s common for one amount to be the final stay charge and another to be the original pre‑authorisation hold. Once the hotel completes your check‑out, they request the release of any unused pre‑authorisation, but your bank may take 3–10 business days to remove the pending hold from your available balance. If a hold has not dropped off after this period, contact your bank and provide them with your hotel folio, and you can also email the hotel to confirm that the pre‑authorisation was released from their side.
How can I get an itemised receipt or folio for my Sage Hotel West Perth stay?
You can request an itemised tax invoice or folio directly from Sage Hotel West Perth’s front office or accounts team. Use the contact details on your booking confirmation or visit nextstory.com and navigate to the Sage Hotel West Perth page to find their direct email and phone. Provide your full name, check‑in and check‑out dates, and the last four digits of the card used so they can locate your booking and resend the receipt.
How do I dispute a charge or request a refund from Sage Hotel West Perth?
If you believe you were incorrectly charged—for example, for minibar items you did not consume or duplicate payments—contact the hotel’s reception or accounts department first. Share your booking reference, receipts, and a screenshot of the charge so they can investigate your folio and the POS records (including Julio’s restaurant if relevant). If an error is confirmed, the hotel will process a refund or adjustment back to your original payment method; bank processing times vary but typically take several business days. Only if you cannot resolve it with the hotel should you contact your bank to raise a formal dispute.
How can I confirm a Sage Hotel West Perth charge linked to a third‑party booking site?
If you booked via a site such as Booking.com, Expedia, or another travel agency, check your confirmation email to see who is listed as the “merchant of record.” In some cases, the booking site charges you directly; in others, they transmit your card details and the hotel charges you at check‑in or check‑out. Compare the amount and dates on your email confirmation with the charge on your statement. If it still doesn’t match, contact the hotel and the booking site, as both can look up your reservation using your name and confirmation number.
Can Sage Hotel West Perth charges be recurring or part of a subscription?
Sage Hotel West Perth does not operate on a subscription model; charges are typically one‑time payments tied to specific stays or services (accommodation, dining, or events). However, you may see multiple charges if you had separate bookings, extended your stay, or made additional payments for group or corporate reservations. If you notice repeated charges over different dates, check whether you have made multiple bookings (for example, for colleagues or family) under the same card.
How do I contact Sage Hotel West Perth about a mystery charge if I’m overseas?
If you are outside Australia, the easiest way is usually via email or the contact form on the Sage Hotel West Perth page at nextstory.com. Include a clear description of the charge (date, amount, currency, and the name as it appears on your statement), along with your full name and any possible stay dates. The hotel’s team can search their system and advise whether the charge relates to a room reservation, restaurant bill, or another service, and they will guide you on next steps if further verification or a refund review is needed.