Saint Luke's Health System

Healthcare70% confidence

Saint Luke's Health System is a faith-based, nonprofit hospital network serving the Kansas City metropolitan area and surrounding regions in Missouri and Kansas. Charges that appear as "METRO CBO" are typically related to hospital or clinic billing processed through Saint Luke's/BJC’s centralized business office.

Kansas City, Missouri, United States
saintlukeskc.org
Owned by BJC HealthCare

About Saint Luke's Health System

Saint Luke's Health System is a large, faith-based nonprofit health care network headquartered in the Kansas City metropolitan area. It operates multiple hospitals, specialty centers, physician practices, and outpatient clinics across northwest Missouri and northeast Kansas, providing services that range from primary and emergency care to advanced cardiovascular, cancer, and specialty treatments. In recent years, Saint Luke’s combined with BJC HealthCare to form an integrated Missouri-based health system, but the Saint Luke’s name continues to be used for its hospitals and patient-facing services in the Kansas City region.

A charge labeled "METRO CBO" on a card or bank statement is most likely associated with the centralized billing or business office ("CBO" often stands for Central/Corporate Business Office) that handles hospital and clinic bills for Saint Luke’s and its integrated partner BJC. Public billing information from Saint Luke’s and BJC shows the same toll-free number (888‑581‑9401) that appears in common "METRO CBO" descriptors, and these numbers are specifically listed for questions about hospital and clinic bills and financial assistance.([saintlukeskc.org](https://www.saintlukeskc.org/about/contact-us?utm_source=openai)) If you or a family member recently received care at a Saint Luke’s or BJC-affiliated hospital or clinic in Missouri or nearby states, the "METRO CBO" transaction is likely the card payment for that visit, a payment plan installment, or a related medical bill.

To verify or resolve questions about a "METRO CBO" charge, locate any recent hospital or clinic bills from Saint Luke’s or BJC HealthCare and compare the dates, amounts, and the last four digits of the card used. Billing statements and the Saint Luke’s website list contact numbers (including 888‑581‑9401) and email addresses for the business office; calling that number with your account number and date of service is the most direct way to confirm the charge, request an itemized statement, dispute an error, or ask about financial assistance or payment plans. If you do not recognize the charge and have no recent medical visits, contact your bank’s fraud department and the business office promptly so they can investigate potential misapplied or fraudulent payments.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Saint Luke's Health System.

  1. Metro CBO

Frequently Asked Questions

Why does my statement show a charge from "METRO CBO" instead of Saint Luke’s?

Saint Luke’s and its integrated partner BJC HealthCare use a centralized billing or business office (often abbreviated CBO) to process hospital and clinic payments. On some card networks this can appear as "METRO CBO" rather than the individual hospital name, even though the underlying bill is for services received at a Saint Luke’s or BJC facility.

What kinds of services typically result in a "METRO CBO" charge?

"METRO CBO" charges usually correspond to hospital or clinic bills from Saint Luke’s or BJC-affiliated locations, such as emergency room visits, inpatient stays, outpatient procedures, specialist appointments, imaging or lab work, or payment plan installments on an existing balance.

How can I confirm which visit or bill my "METRO CBO" charge is for?

Match the charge amount and date on your bank or card statement to your Saint Luke’s or BJC billing statements or online patient portal. You can also call the business office at the toll-free billing number listed on your bill (commonly 888‑581‑9401) with your name, date of birth, and date of service, and they can tell you exactly which account the payment was applied to.

How do I request a refund or correct an error on a "METRO CBO" charge?

Contact the Saint Luke’s/BJC billing office using the customer service phone number on your statement or on the Saint Luke’s website, provide the card transaction details, and ask for an account review. If they determine a duplicate or incorrect charge was posted, they can reverse or adjust it; you should also notify your card issuer so they can monitor or dispute the transaction if necessary.

Can I set up a payment plan instead of paying large "METRO CBO" charges at once?

Yes. Saint Luke’s and BJC both publish financial assistance and payment plan options and direct patients to the central billing office for setup. If your "METRO CBO" charge is more than you can pay at once, call the billing number on your statement and ask about monthly payment arrangements or financial assistance programs before missing a payment.

Why do I see multiple smaller "METRO CBO" charges instead of one large one?

Multiple smaller "METRO CBO" charges can occur if you made several partial payments, if separate visits or accounts were paid individually, or if a payment plan is in place that charges your card on agreed dates. Reviewing your billing statements or contacting the business office can clarify how each payment was allocated.

What should I do if I don’t recognize any recent Saint Luke’s or BJC visits but see a "METRO CBO" transaction?

First, check with family members on your insurance policy to see if anyone recently received care at a Saint Luke’s or BJC facility. If no one recognizes the visit, call the billing office using the number on your statement and ask them to look up the transaction, then immediately contact your bank or card issuer to report potential fraud or a misapplied payment.

How can I get an itemized bill for a charge that appeared as "METRO CBO"?

You can request an itemized statement by logging into the Saint Luke’s patient portal (if available for your account) or by calling the billing office and asking them to mail or securely email an itemized bill. Provide your account number or the date and amount of the "METRO CBO" charge so they can locate the correct visit.

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