Sandstone Point Hotel

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Sandstone Point Hotel is a large waterfront hotel, dining, and entertainment venue located near Bribie Island in Queensland, Australia.

Sandstone Point, Queensland, Australia
sandstonepointhotel.com.au
Owned by Comiskey Group

About Sandstone Point Hotel

Sandstone Point Hotel is a waterfront hospitality and entertainment complex situated at Sandstone Point near Bribie Island in Queensland, Australia. The venue features hotel accommodation, multiple bars, a bistro/restaurant, function and wedding spaces, outdoor beer gardens, and a large amphitheatre-style area for concerts and events. It is known for its family-friendly facilities, coastal views, and for hosting large-scale live music performances and festivals.

A charge from Sandstone Point Hotel on your card statement typically relates to dining or bar purchases, accommodation bookings, ticket purchases for concerts or events, or payments for functions and weddings. Charges may appear for one-off restaurant or bar transactions, room bookings (including prepayment or deposits), or online ticket purchases processed through their booking or ticketing systems. If you booked a stay or attended an event on a weekend or public holiday, the timing of the charge may align with check-in, check-out, or ticket confirmation.

If you are unsure about a charge, first check your email for booking confirmations, ticket receipts, or dining/bar receipts if you provided an email at the time of purchase. Reviewing your calendar for recent visits to Bribie Island or Sandstone Point can also help jog your memory. To resolve questions, contact Sandstone Point Hotel directly via the contact details on their website, providing the date, amount, and last four digits of the card used so staff can look up the transaction. For disputed or unrecognized charges, your bank can initiate a formal investigation, but contacting the hotel first is often the fastest way to clarify what the transaction was for.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sandstone Point Hotel.

  1. SANDSTONE POINT HOTEL

Frequently Asked Questions

Why was I charged by Sandstone Point Hotel when I only visited for lunch or drinks?

Sandstone Point Hotel operates multiple bars and dining areas under the same merchant account, so any food or beverage purchase on-site will usually appear as a charge from “Sandstone Point Hotel” on your statement, even if you only visited a particular bar or bistro area for a single meal or round of drinks.

Can Sandstone Point Hotel place a hold or pre-authorisation on my card for accommodation?

Yes. For accommodation bookings, Sandstone Point Hotel may place a pre-authorisation (security bond) on your card at check-in to cover incidentals or damages. This appears as a pending amount and is usually released by your bank within several business days after checkout, depending on your bank’s policies.

How do I cancel or change my accommodation booking at Sandstone Point Hotel?

To cancel or modify an accommodation booking, contact Sandstone Point Hotel directly using the phone or email listed in your booking confirmation or on sandstonepointhotel.com.au. Cancellation terms and any applicable fees depend on the rate type and conditions you agreed to at the time of booking, so have your confirmation number ready.

How can I get a copy of my receipt for a charge from Sandstone Point Hotel?

If you need a receipt, contact Sandstone Point Hotel with the transaction date, approximate time, amount, and the last four digits of the card used. If it was for accommodation, provide your booking name and dates of stay; if it was for dining, note which bar or restaurant area you visited. They can usually email you a tax invoice or EFTPOS receipt reprint.

Why do I see multiple smaller charges from Sandstone Point Hotel on the same day?

Multiple transactions in one day can occur if you opened several tabs at different bars, paid separately for meals and drinks, or split bills across visits. Each payment terminal may process a distinct transaction that all appear under the same merchant name, “Sandstone Point Hotel.”

How do I request a refund for an event or concert ticket at Sandstone Point Hotel?

Refunds for events and concerts are generally handled according to the event’s ticketing terms. If you purchased tickets through a third-party ticketing platform linked from Sandstone Point Hotel’s site, you usually need to request a refund via that platform. If the event was cancelled or rescheduled, check your ticket confirmation email and the hotel’s website or social media for specific refund instructions.

Who do I contact if I don’t recognise a Sandstone Point Hotel transaction?

First, check whether a family member or travelling companion used your card at the venue. If it’s still unfamiliar, contact Sandstone Point Hotel using the details on their website and provide the date, amount, and last four digits of your card so they can search their system. If you suspect fraud, also contact your bank immediately to block the card and dispute the transaction.

Does Sandstone Point Hotel charge booking or card surcharges?

Some card types or certain booking channels may attract a small card processing or booking fee in line with common Australian hospitality practices. Any surcharge should be disclosed at the point of payment or in your booking terms; if you’re unsure about an extra amount on your receipt, you can query it directly with the hotel.

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