Question 1

Why do I see a Scorptec Computers charge on my statement when I only requested a quote?

Accepted Answer

If you requested a quote only, Scorptec should not complete a charge until you approve and pay for the order. However, if you proceeded through the online checkout—even for items previously quoted—the system may place an authorization hold or process payment once stock is confirmed. Check your email and scorptec.com.au account for any order linked to that quote number. If you believe you were charged without confirming the order, contact Scorptec support with the quote and order numbers for review.

Question 2

Does Scorptec charge my card immediately or when my order ships?

Accepted Answer

For most online orders, Scorptec will authorize and then capture payment when your order is confirmed and stock is allocated, which may occur before the goods physically ship. For back-ordered or pre-order items, your card may be authorized at checkout and then billed when Scorptec secures stock, depending on the payment method. If your bank shows a pending or authorized amount, it may later convert into a final charge once the order is processed. You can see the payment status and timing in your order details on scorptec.com.au.

Question 3

Why do I see two similar Scorptec transactions (a pending and a completed charge)?

Accepted Answer

When you place an online order, Scorptec’s payment gateway may first place a temporary authorization hold to verify funds, which appears as a pending transaction. Once the order is processed, the final charge is captured, and the original hold should automatically drop off your account after a few business days, depending on your bank. If both the hold and the final charge remain posted after a week, contact your bank and Scorptec with screenshots of the duplicate entries. They can confirm whether only one payment was received and assist with any correction or refund if needed.

Question 4

How do I cancel or change a Scorptec order to avoid or adjust a charge?

Accepted Answer

To cancel or modify an order, log into your account at scorptec.com.au, go to your recent orders, and submit a change or cancellation request as soon as possible, or call their store/support line directly. Orders that have already been picked, assembled, or shipped may not be cancellable, or may incur fees such as return shipping or restocking, depending on the item and its condition. If Scorptec approves a cancellation after payment, they will process a refund to your original payment method in line with their returns policy. Always check the order status before assuming it can be changed without cost.

Question 5

How can I request a refund from Scorptec Computers for a charge I don’t recognize or for returned goods?

Accepted Answer

If you don’t recognize a charge, first confirm whether a family member or colleague used your card for a Scorptec purchase, and then cross-check your email and Scorptec account for any invoice on that date. For returns or change-of-mind refunds, you typically need to submit a Return Merchandise Authorization (RMA) or support request through scorptec.com.au, explaining the reason and providing your invoice number. Once a return is approved and the goods are inspected (where applicable), Scorptec will process the refund back to your original payment method; timing can vary by payment provider. If you suspect fraud, contact your bank immediately and then notify Scorptec so they can investigate any unauthorized account use.

Question 6

What are common Scorptec charge amounts and why might they differ from my cart total?

Accepted Answer

Scorptec sells a wide range of items, so charge amounts can vary from small accessory purchases under $50 to multi-thousand-dollar custom PCs and business orders. Differences from your original cart total may occur if shipping options changed, an item went out of stock and was removed, a discount code was applied or removed, or if your order was partially fulfilled. GST (Goods and Services Tax) is included in Australian consumer pricing, so the invoice total should clearly show GST and any fees. Review the final invoice in your Scorptec account or email to see a line-by-line breakdown of how the total was calculated.

Question 7

Does Scorptec offer subscriptions or recurring billing for any services?

Accepted Answer

Scorptec primarily processes one-off payments for hardware, systems, and services, so most customers will not see recurring or monthly subscription charges. However, you may see repeated charges if you place multiple separate orders over time, or if your business has an ongoing procurement arrangement or service contract billed periodically. If you notice a pattern of regular Scorptec charges you did not expect, log into your account to review order history and any service agreements, and then contact Scorptec to clarify the nature of the recurring payments. They can confirm whether these are individual orders or part of a scheduled service.

Question 8

How can I contact Scorptec about a charge and find my invoice or receipt?

Accepted Answer

Visit scorptec.com.au and log into your account to access your order history, tax invoices, and receipts, which show the exact amount, payment method, and date of each transaction. If you still have questions, use the website’s contact form, support email, or live chat (when available), or call one of their listed store numbers, such as the Rowville head office, during business hours. Have your invoice number, order ID, and the last four digits of the card used ready, as this will help them quickly locate the transaction. You can also request that they re-send your invoice to the email address on file if you can’t locate it.

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