Seneran is a subscription-based sleep and relaxation app offering personalized audio content—such as sounds, music, and stories—to help users fall asleep and unwind more easily.
Seneran is a digital sleep and relaxation service operated by AURA PAY DIGITAL LLC. The service is delivered via an app and website that provide a curated library of audio content, including calming sounds, music, and narrated stories designed to help users relax and improve their sleep quality. The platform focuses on simplicity and personalization, using a recommendation engine that learns from user habits to tailor content and duration through features like a customizable auto-off timer.([seneran.com](https://seneran.com/))
Charges from Seneran typically appear on card or bank statements as “seneran.com” and are associated with one of their recurring membership plans. As of the latest terms, plans include Basic Premium, Full Premium, and Pro Premium subscriptions billed every 28 days, as well as a non‑recurring Day Pass for 24‑hour access. These fees are processed on a subscription basis until cancelled, and users receive electronic notifications before each renewal and a receipt after successful charges.([seneran.com](https://seneran.com/terms))
If you see a Seneran charge and have questions, the best first step is to log into your Seneran account using the email associated with the subscription and review your active plan, billing history, and cancellation status. You can cancel at any time from your account settings, after which access continues until the end of the current 28‑day billing period. For disputes, refunds, or unrecognized transactions, Seneran recommends contacting their support team by email or phone; they offer a refund window (currently up to 60 days from the last billing) and generally process approved refunds within a few business days, though the credit may take additional time to appear depending on your bank.([seneran.com](https://seneran.com/terms))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Seneran.
Why does my bank statement show a charge from Seneran or seneran.com?
Seneran is a subscription-based sleep and relaxation app. Charges labeled “seneran.com” on your statement usually correspond to one of their membership plans (Basic Premium, Full Premium, Pro Premium) billed every 28 days, or a one-time Day Pass for 24-hour access. If you recently signed up for or tested the service, that activity likely explains the charge.([seneran.com](https://seneran.com/terms))
What subscription plans does Seneran offer and how often am I billed?
According to Seneran’s current Terms of Use, they offer several membership plans: Basic Premium, Full Premium, and Pro Premium, each billed every 28 days on a recurring basis, plus a Day Pass that is a one-time payment for 24-hour access and does not renew automatically. Your card will be charged the applicable plan fee today and then every 28 days until you cancel.([seneran.com](https://seneran.com/terms))
How do I cancel my Seneran subscription so I stop future charges?
You can cancel your Seneran subscription at any time via your account settings after logging in on seneran.com or through the app. Once you cancel, your access continues until the end of the current 28‑day billing period and you will not be billed for subsequent cycles. If you have trouble accessing your account, you can contact Seneran support by email or phone for assistance.([seneran.com](https://seneran.com/terms))
How can I request a refund for a Seneran charge I don’t recognize or am unhappy with?
Seneran’s refund policy currently allows refund requests up to 60 days from the date of the last billing. To request a refund, you should contact their support team at the email address listed on their site, provide your transaction details, and explain the issue. Approved refunds are typically processed within 3–5 business days, although your bank may take an additional 5–10 business days to post the credit.([seneran.com](https://seneran.com/terms))
Why am I seeing multiple Seneran charges in a short time period?
Multiple Seneran charges may occur if you upgraded between plans, created more than one account with different email addresses, or purchased both a Day Pass and a recurring subscription. In some cases, family members may have started a subscription using a shared card. Review your email inbox for Seneran receipts and log into any possible accounts to check active plans; if you still can’t identify the charges, contact their support with the last four digits of your card and transaction dates.([seneran.com](https://seneran.com/terms))
Does Seneran place small authorization holds on my card?
Like many online subscription services, Seneran may place a temporary authorization on your card when you first add a payment method or update card details to verify that the card is valid. These authorizations can appear as small or pending amounts and should fall off automatically within a few days without posting as final charges. If an authorization remains pending for an unusually long time, you can contact your bank or Seneran support for clarification.([seneran.com](https://seneran.com/terms))
How can I verify which Seneran plan I’m currently subscribed to and when I’ll be billed next?
Log into your Seneran account on their website or app and navigate to your account or billing settings. There you can see your current plan type (Basic Premium, Full Premium, or Pro Premium), the amount you are paying every 28 days, and the date of your next scheduled renewal. Seneran also sends an electronic notification 5–7 days before each recurring transaction, which you can find in your email inbox.([seneran.com](https://seneran.com/terms))
How do I contact Seneran about a billing or account issue?
You can contact Seneran’s support team using the email address and phone number listed in their Terms and on the website footer. As of the latest information, support is provided by AURA PAY DIGITAL LLC at their U.S. address in Cheyenne, Wyoming. When you reach out, include your full name, the email associated with your Seneran account, transaction dates and amounts, and a brief description of the issue to help them resolve it more quickly.([seneran.com](https://seneran.com/terms))