Shein

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Shein is a global online fast-fashion retailer that sells low-cost clothing, accessories, and home goods directly to consumers via its e-commerce platforms and mobile apps.

Singapore
shein.com

About Shein

SHEIN is a global online fast-fashion retailer that offers low-cost clothing, shoes, accessories, beauty items, and home goods through its website (shein.com) and mobile apps. The company operates primarily as an online marketplace and ships directly to consumers in many countries, with logistics hubs and corporate entities including one based in Singapore. SHEIN emphasizes trend-driven designs at budget prices, frequent new arrivals, and regular promotions, flash sales, and coupon codes.

A SHEIN charge may appear on your bank or card statement after you place an order through the SHEIN website or app, or when you purchase a SHEIN CLUB membership where available. Charges can include one-time purchases of items, shipping fees, taxes, customs or duties (in some regions), and optional services like shipping insurance. You may also see multiple smaller charges if you used an installment payment provider (such as Klarna, Afterpay, or similar), or a temporary authorization hold when you first place an order or update your payment method; these pending amounts usually drop off once the final charge is settled. In some cases, a saved card on your SHEIN account or in a digital wallet (Apple Pay, Google Pay, PayPal, etc.) may be used for repeat purchases, resulting in recurring-looking charges if you order frequently.

If you’re unsure about a SHEIN charge, first log into your account on the SHEIN app or at shein.com and check “My Orders” and your order history for a matching amount and date, including shipping, tax, and currency conversion. Review confirmation emails and digital wallet activity if you checked out as a guest. For help, you can contact SHEIN via the in-app customer service chat, the “Customer Service”/“Support” section on shein.com, or by submitting an online ticket; response is typically via chat or email. If you don’t recognize the purchase at all, change your SHEIN password, remove stored payment methods, verify that no one else (family members, shared devices) used your account, and then contact your card issuer to dispute any suspected unauthorized transactions.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shein.

  1. SHEIN.COM MELBOURNE AU
  2. Shein AUS Melbourne AU

Frequently Asked Questions

Why do I see a SHEIN charge on my card when I only placed one order?

SHEIN may place an authorization hold on your card when you submit an order to verify funds, then post the final charge once the order is confirmed. In addition, if you used an installment service like Klarna, Afterpay, or another “buy now, pay later” provider at checkout, your statement may show multiple smaller charges over time instead of one large charge. Check your SHEIN order details and any linked installment-account app to confirm how the payment was structured.

What are typical SHEIN charge amounts and how are totals calculated?

SHEIN sells low-cost items, so many orders range from around US$10–US$100, but the total depends on the number of items, shipping option, and any promotions. Your final charge usually includes item prices, discounts or coupon reductions, shipping fees (unless you qualified for free shipping), taxes, and possible customs or duties depending on your country. Currency conversion by your bank or card network can slightly change the amount compared to what you saw at checkout.

Does SHEIN have subscriptions or recurring charges, like SHEIN CLUB?

Most SHEIN purchases are one-time charges, but in some regions SHEIN offers SHEIN CLUB or similar membership programs that provide free shipping and extra discounts for a monthly or annual fee. If you subscribed, your card can be billed automatically at each renewal date until you cancel. To check or manage this, log into your SHEIN account, go to your profile or account settings, and look for “SHEIN CLUB” or “Membership” to see renewal dates and turn off auto-renew.

How do I cancel a SHEIN CLUB membership or stop recurring charges?

Log into your SHEIN account via the app or shein.com and go to your account settings or the SHEIN CLUB section. There you should see an option to manage your membership or auto-renew; toggle off auto-renew or follow the prompts to cancel. After cancellation, you’ll typically keep benefits until the end of the current paid period, but you should not be charged on the next renewal date.

How can I get a refund from SHEIN for an order I don’t want or don’t recognize?

For an order you placed but no longer want, start a return or refund request in the SHEIN app or on shein.com under “My Orders,” selecting the items and reason for return; refunds are usually issued to your original payment method or as SHEIN wallet credit once the return is processed. For a charge you truly don’t recognize, contact SHEIN customer service immediately through the app or website with the transaction date, amount, and any screenshots, and ask them to locate the order. If they confirm no related order exists or you suspect fraud, also contact your bank or card issuer to dispute the charge and secure your account.

Why do I see a small or temporary SHEIN charge marked as pending?

SHEIN or its payment processor may place a small temporary authorization (or a pending hold for the full order amount) when you place an order or update your card details, to confirm the card is valid and has available funds. This is not a final charge and should either convert into the actual order payment or disappear from your statement within a few business days. If a pending hold remains for more than a week without a corresponding order, contact your bank and SHEIN support for clarification.

How do I contact SHEIN about a billing issue with my order?

Open the SHEIN app or visit shein.com and sign into your account, then navigate to the “Customer Service” or “Support” section and select the relevant order to start a chat or ticket. You can usually reach support via live chat, messaging, or email-style ticket, and you’ll get responses in your account inbox and by email. For faster service, include your order number, screenshots of the charge, the last four digits of the card used, and a clear description of the issue.

Why is the SHEIN charge amount different from what I saw at checkout?

Differences can arise from currency conversion by your card issuer, additional bank fees for foreign transactions, or taxes/duties that were finalized at the time of posting. Also check whether any promo codes were successfully applied and whether you changed shipping options, which can alter the final price. Review your order invoice in “My Orders” on SHEIN and compare it to your bank statement; if you still see a discrepancy, contact SHEIN support with both amounts so they can investigate.

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