Sheraton Waikiki Beach Resort

Hotel98% confidence

Sheraton Waikiki Beach Resort is a large oceanfront resort hotel on Waikiki Beach in Honolulu, Hawaii, operated under Marriott International’s Sheraton brand.

Bethesda, Maryland, United States
marriott.com
Owned by Marriott International, Inc.

About Sheraton Waikiki Beach Resort

Sheraton Waikiki Beach Resort is a 1,600+ room, full‑service oceanfront resort located on Waikiki Beach in Honolulu, Hawaii. As part of the Sheraton brand within Marriott International, the property offers a wide range of amenities including multiple pools (including an adults‑only infinity pool), on‑site dining and bars, meeting and event spaces, family‑friendly activities, and direct beachfront access. It is marketed globally as a modern beachfront resort with extensive facilities for both leisure travelers and groups.([marriott.com](https://www.marriott.com/en-us/hotels/hnlws-sheraton-waikiki-beach-resort/overview/?msockid=11a7ca591adc6c9401cbdc841b086d82&utm_source=openai))

A charge with the descriptor “HNLWS PMS Honolulu US” is very likely tied to this property: “HNLWS” is the Marriott MARSHA code used for Sheraton Waikiki Beach Resort, and “PMS” typically refers to the hotel’s property management system processing room, tax, and incidentals.([marriott.com](https://www.marriott.com/offers/long-term-stay-savings-in-the-u-s-and-canada-1355935/HNLWS-hnlws-sheraton-waikiki-beach-resort~X~F3E87C50-87C3-56D0-932B-C9564EC10B8E~X~9C9E0431-4CB6-5A7B-A53F-CB7F274D6EBE~X~906E9C06-D6A8-5C36-BB73-17DA1218DF97~X~6AD4AF21-6AAA-51D7-BD40-6956C0248B38~X~608B9AA2-AB56-5434-B146-D8FD5AC89E73~X~27D33535-6E14-5AAF-8688-40A8B44C08D6~X~2F3562FF-6B2D-5B28-AC3F-5BCE4B849E11~X~8A4EB4B6-63F1-5A76-AF34-1A81E3BF411F~X~9B8992E5-CF30-5A72-8632-70789B17F6FC~X~640AF58B-AC01-52C4-AD72-FC33E46685D4~X~27E51520-8EAF-5AEE-B337-F04A51EC54B6~X~84411B24-419E-5A00-93C7-2C104003FA69~X~11B89F3F-A796-578A-93D4-582F7BCC00B4~X~B815B411-AAC8-54CA-92BF-B571F204CE3B~X~C05876DE-258B-5F24-A2BE-A86A74B783E5?utm_source=openai)) This charge may represent a room stay, resort fees, restaurant or bar spend charged to the room, parking, taxes, or an authorization hold taken at check‑in for incidentals that later posts as a final charge. Guests booking through third parties (e.g., online travel agencies or packages) may still see separate charges from the hotel for fees or on‑property purchases.

To verify or resolve questions about this charge, the cardholder should first match the dates of the transaction with any recent stays or bookings in Honolulu, particularly at Sheraton Waikiki. Receipts can usually be found via the Marriott Bonvoy account, the confirmation email, or by contacting the hotel directly using the phone and contact details on the official Marriott or Sheraton Waikiki website.([marriott.com](https://www.marriott.com/en-us/hotels/hnlws-sheraton-waikiki-beach-resort/overview/?msockid=11a7ca591adc6c9401cbdc841b086d82&utm_source=openai)) If the charge is not recognized, the guest should contact the hotel’s billing or front desk team to request a folio and clarification; if the charge still appears unauthorized, they can then dispute it through their bank or card issuer with that documentation.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sheraton Waikiki Beach Resort.

  1. HNLWS PMS Honolulu US

Frequently Asked Questions

Why does my statement show “HNLWS PMS Honolulu US” instead of Sheraton Waikiki?

“HNLWS” is the internal Marriott MARSHA code for Sheraton Waikiki Beach Resort, and “PMS” refers to the hotel’s property management system. Together they form an abbreviated billing descriptor that card issuers often display on statements in place of the full hotel name.

What types of charges might I see from Sheraton Waikiki Beach Resort?

You may see charges for room rates and taxes, a daily resort fee, dining and bar tabs charged to your room, parking, spa or activity fees, and adjustments or credits after checkout. An initial preauthorization at check‑in may also later convert into a finalized charge for the stay plus any incidentals.

Does Sheraton Waikiki place a security or incidental hold on my card?

Yes, like most resorts, Sheraton Waikiki typically authorizes your credit or debit card at check‑in for the estimated room and tax plus an additional amount per night to cover incidentals. This appears as a pending hold and is either captured as part of your final bill or released by your bank a few days after checkout if unused.

How can I get a copy of my folio or receipt for a Sheraton Waikiki stay?

You can usually retrieve your folio by logging into your Marriott Bonvoy account and viewing past stays, or by contacting Sheraton Waikiki directly via the phone or email listed on the official Marriott property page and requesting an itemized folio for the relevant dates.

Why was I charged by Sheraton Waikiki after I already prepaid through a travel website?

Third‑party sites often collect payment for the room rate, but the hotel may still charge your card separately for resort fees, taxes not included in the package, on‑property dining, parking, or other incidentals. Reviewing your hotel folio will show exactly what the hotel billed versus what the travel site collected.

How do I dispute or question a charge from Sheraton Waikiki Beach Resort?

Start by contacting the hotel’s billing or accounting office using the contact details on the Sheraton Waikiki or Marriott website and request an explanation and a copy of your folio. If you still believe the charge is incorrect or unauthorized, you can then open a dispute with your card issuer, providing the folio and any correspondence as supporting documentation.

How can I avoid unexpected resort or additional fees at Sheraton Waikiki?

Before your stay, review the rate details and resort fee information on the official Sheraton Waikiki or Marriott booking page. At check‑in, ask the front desk to confirm the nightly room rate, resort fee, parking costs, and any optional charges, and keep copies of your confirmation email and final folio for your records.

Can I cancel my reservation without being charged by Sheraton Waikiki?

Cancellation policies vary by rate type and booking channel. For most flexible rates booked directly through Marriott or Sheraton Waikiki, cancellation is allowed up to a certain time before arrival without penalty; advance‑purchase or package rates may be nonrefundable. Check the specific policy in your confirmation email or your Marriott Bonvoy account, and cancel through the same channel you used to book.

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