Question 1

What types of charges might I see from Shire Podiatry on my bank statement?

Accepted Answer

Most Shire Podiatry charges relate to in-person podiatry consultations (initial or review visits), biomechanical or sports assessments, or minor procedures such as corn/callus treatment and nail care. You may also see charges for custom or prefabricated orthotics, padding, braces, or foot-care products purchased at the clinic. Occasionally, there may be a fee for missed or late-cancelled appointments, depending on the clinic’s cancellation policy. If multiple family members were seen on the same day and paid on one card, these may appear as a single combined charge.

Question 2

How much do Shire Podiatry appointments typically cost?

Accepted Answer

Consultation fees at Shire Podiatry can vary depending on the type and length of the appointment (for example, initial consultations, standard reviews, extended biomechanical assessments, or diabetic foot checks). There may be different fees for children, concession card holders, or patients under certain GP care plans or third‑party arrangements. To confirm the exact amount you were charged, refer to the invoice or receipt provided at your visit, or contact the clinic directly using the details on shirepodiatry.com.au. Private health insurance may cover part of the fee, leaving a ‘gap’ amount that matches the charge on your statement.

Question 3

Why do I see a Shire Podiatry charge even though I thought my private health fund would cover everything?

Accepted Answer

Most private health funds only cover a portion of podiatry services, which means you’ll often pay a gap fee at the time of your appointment. When HICAPS or another electronic claiming system is used, your health fund pays its portion directly to the clinic and your bank card is charged the remaining gap—this is usually the amount you see on your statement as “Shire Podiatry.” In some cases, your annual podiatry limit may have been reached, so the full consultation fee is charged to your card. Check your health fund statement or app to see what portion was paid by your insurer and what was left for you to pay.

Question 4

Can Shire Podiatry place a pre-authorisation or pending charge on my card?

Accepted Answer

Yes, in some situations Shire Podiatry may take card details in advance and place a small pre-authorisation or pending transaction to secure a booking or confirm card validity. This is not a completed payment and should either drop off automatically or convert to the final consultation amount once your appointment occurs and is billed. If you see a small temporary amount that disappears after a few days, it was likely just an authorisation hold. If a pending charge remains on your account or looks incorrect, contact your bank and the clinic’s reception for clarification.

Question 5

How do I cancel or reschedule my Shire Podiatry appointment to avoid being charged a fee?

Accepted Answer

To cancel or reschedule, contact Shire Podiatry using the phone number or online contact details listed at shirepodiatry.com.au, ideally with at least 24 hours’ notice (or longer if stated in their policy). Many clinics apply a late-cancellation or non-attendance fee if you do not provide sufficient notice, which may explain an unexpected charge on your statement. When you call, have your appointment date, time, and practitioner’s name handy so reception can adjust your booking. Ask them to confirm any fees that may apply and request written confirmation of your cancellation if needed.

Question 6

How can I request a refund or dispute a charge from Shire Podiatry?

Accepted Answer

If you believe you’ve been incorrectly charged, first find your receipt, booking confirmation, or any SMS/email reminders and compare them to the amount on your statement. Then contact the clinic directly via the phone or email listed on shirepodiatry.com.au, provide the exact transaction date, amount, and the name of the patient, and explain why you believe the charge is incorrect. The reception team can review your clinical notes and billing history, correct any genuine errors, and process a refund or adjustment where appropriate. If the clinic confirms the charge is valid but you still have concerns, you can then discuss options with your bank or card provider.

Question 7

Why is there a Shire Podiatry charge for someone else’s name in my family?

Accepted Answer

It’s common for one cardholder to pay for multiple family members’ appointments at Shire Podiatry, so the statement will show only the clinic name, not the individual patient’s name. If you share payment responsibilities for children, a partner, or elderly relatives, the charge may correspond to their visit. Check with family members about any recent podiatry appointments in Gymea and look for related receipts or appointment reminders on their phones or email accounts. If you’re still unsure, the clinic can confirm which patient a particular transaction relates to when you contact them with the date and amount of the charge.

Question 8

How can I get a copy of my invoice or receipt from Shire Podiatry for health fund or tax purposes?

Accepted Answer

If you need a copy of your invoice or receipt for a Shire Podiatry charge, contact the clinic’s reception using the details on shirepodiatry.com.au and request a reprint or emailed copy. Provide your full name, date of birth, approximate date of service, and the amount charged so staff can quickly locate your record. They can usually issue an itemised receipt that includes treatment codes, which may be required for private health claims or tax records. Keep this document together with your bank statement and health fund summary for future reference.

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