Shoal Air Pty Ltd

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Shoal Air Pty Ltd is a Western Australian aviation company providing scenic flights, private air charters, logistics support, and community air services throughout the Kimberley region.

Kununurra, Western Australia, Australia
shoalair.com

About Shoal Air Pty Ltd

Shoal Air Pty Ltd is a regional aviation company based in Kununurra, Western Australia, specialising in scenic flights, private air charters, and logistics support across the Kimberley. Operating light aircraft, Shoal Air offers popular sightseeing experiences over attractions like the Bungle Bungle Range (Purnululu National Park), Mitchell Falls, and the Kimberley coastline, along with transfers to remote communities, stations, and fishing or wilderness camps. They work both directly with travellers and through tour operators, accommodation providers, and travel agents throughout the region.

A Shoal Air charge may appear on your bank or card statement when you book a scenic flight, pay for a private charter, arrange freight or logistics services, or settle a balance through an associated tour package that uses Shoal Air as the flight provider. Charges can be for one‑off bookings, deposits taken to secure a flight, balance payments processed closer to departure, or changes such as date amendments and weight/extra passenger surcharges. In some cases, you might see a pre‑authorisation hold when you provide your card over the phone or online to confirm a booking; these holds are usually released automatically if no final charge is processed.

If you don’t immediately recognise a Shoal Air transaction, start by checking your recent or upcoming travel plans in the Kimberley region, including tours or accommodation that may have included flights. Look for confirmation emails or invoices from Shoal Air or from your tour operator that reference flight dates, passenger names, and amounts charged. For clarification or to request a tax invoice, contact Shoal Air directly via the details on shoalair.com or your booking confirmation; have your full name, travel date, and the last four digits of the card used ready. Common billing issues—such as duplicate bookings, date changes, or no‑show fees—are typically resolved by reviewing your booking conditions and, if needed, requesting an adjustment or refund through their reservations team.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shoal Air Pty Ltd.

  1. SHOAL AIR PTY LTD KUNUNURRA AU
  2. SHOAL AIR PTY LTD KUNUNURRA AUS

Frequently Asked Questions

Why do I see a charge from Shoal Air Pty Ltd on my bank statement?

A Shoal Air charge usually relates to a scenic flight, air charter, or logistics service you booked in the Kimberley region, often departing from Kununurra or nearby airstrips. This may have been booked directly with Shoal Air, through a tour operator, via your accommodation provider, or as part of a packaged tour that included flights. Check your travel itinerary and emails for flight confirmations around the transaction date.

What are typical amounts Shoal Air charges for scenic flights and charters?

Typical scenic flight prices per person can range roughly from a few hundred AUD for shorter flights (e.g., local gorge or Lake Argyle tours) to higher amounts for extended flights over Purnululu, Mitchell Falls, or full‑day combinations. Private charter flights are usually priced per aircraft based on distance, flight time, and landing fees, and can range from several hundred to several thousand AUD per charter. The exact amount on your statement should match the total on your booking confirmation or tax invoice from Shoal Air or your tour provider.

Does Shoal Air use deposits, split payments, or pre‑authorisation holds?

Yes, Shoal Air may charge a deposit at the time of booking and then process the remaining balance closer to your flight date, especially for group or charter bookings. In some cases, your card may be pre‑authorised (a temporary hold) to secure the booking or confirm card validity, with the final charge processed on or before travel. Any unused pre‑authorisation should automatically drop off your account within a few business days, depending on your bank.

How can I cancel or change my Shoal Air booking and avoid unexpected charges?

To cancel or amend a booking, you must contact Shoal Air or your original booking agent (e.g., tour company or accommodation provider) within the time frames specified in your booking terms. Scenic flights and charters often have cancellation policies that apply full or partial charges if changes are made close to the departure date or in the event of a no‑show. Always review the cancellation policy on your confirmation email and request written confirmation of any changes or cancellations for your records.

How do I request a refund or dispute a Shoal Air charge I don’t recognise?

First, verify whether the charge corresponds to a booking you or a travelling companion made—check names, dates, and itineraries. If you still believe the charge is incorrect, contact Shoal Air reservations or accounts directly using the contact details on shoalair.com, providing the transaction date, amount, and the last four digits of your card. They can review your booking history, explain the charge, and process any eligible refund in line with their fare and cancellation conditions; if you booked through an agent, the refund may need to be arranged via that agent.

Can Shoal Air charges appear under a different name or location on my statement?

On many statements, the descriptor will show as something like “SHOAL AIR PTY LTD KUNUNURRA WA” or similar wording including Kununurra or Western Australia. If you booked through a third‑party tour operator, the charge might appear either as Shoal Air or under the tour company’s name, depending on who processed your payment. If the location or descriptor is unfamiliar, compare it with your travel paperwork or contact Shoal Air or your tour provider for clarification.

Why was I charged by Shoal Air after my flight date?

In some cases, final balances, additional weight surcharges, changes to routing, or last‑minute upgrades (such as extending a scenic route) may be processed after the actual flight. Additionally, if your payment was taken through a third party, there can be a short delay between travel and when the merchant submits the transaction. If the timing looks odd, contact Shoal Air with your flight details and they can confirm what service the charge relates to.

How can I get a tax invoice or receipt for my Shoal Air payment?

If you booked directly, Shoal Air typically emails a confirmation and/or tax invoice at the time of booking or payment. If you can’t locate it, you can request a copy by contacting them via the email or phone number listed on shoalair.com, providing your name, flight date, and payment amount. For bookings made through a tour operator or accommodation provider, the invoice may be issued by that business, so you may need to contact them directly for documentation.

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