Shoalhaven Caravan Village is a caravan park and campground offering powered and unpowered sites, cabins, and manufactured homes along the Shoalhaven River near Nowra, New South Wales.
Shoalhaven Caravan Village is a caravan park and holiday village located on the banks of the Shoalhaven River in Terara, just outside Nowra in New South Wales, Australia. The property offers powered and unpowered caravan and camping sites, ensuite and standard cabins, and longer-stay manufactured homes aimed at both holidaymakers and semi-permanent residents. Guests typically use the park as a base for exploring the Shoalhaven region, including river activities, beaches, and nearby national parks, with facilities such as amenities blocks, camp kitchen areas, and communal outdoor spaces.
A charge from Shoalhaven Caravan Village may appear on your bank or card statement when you book accommodation (such as a cabin or campsite), pay a deposit to secure a stay, settle your final account at checkout, or pay ongoing site fees for a long-term site or manufactured home. Many bookings require a deposit at the time of reservation, with the balance charged on arrival or departure; in some cases, you may see a pre-authorisation (temporary hold) for incidentals or security. If you booked online through their website or over the phone, any payment processed directly by the park’s booking system or EFTPOS terminal will usually show as “SHOALHAVEN CARAVAN VILLAGE,” “SHOALHAVEN CARAVAN,” or a similar descriptor on your statement.
If you’re unsure about a Shoalhaven Caravan Village charge, first check your recent travel plans, email confirmations, and any booking references from the park or from third‑party booking sites. Look through your emails (including spam/junk) for receipts or booking vouchers under your name or a family member who may have used your card with permission. To resolve questions, contact the park directly using the details on their website (shoalhavencaravanvillage.com.au) or on your booking confirmation; have your full name, stay dates, and the exact charge amount and date ready so staff can quickly locate the transaction. Common billing issues—such as double charges, date changes, no‑show fees, or mistaken card details—are usually handled by adjusting or refunding the payment according to the park’s booking and cancellation policy.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shoalhaven Caravan Village.
Why was I charged by Shoalhaven Caravan Village before my arrival date?
Shoalhaven Caravan Village often requires a deposit at the time of booking to secure your cabin, caravan site, or camping site. In some cases, full payment may be taken in advance for peak periods, special deals, or non‑refundable rates. Check your booking confirmation email for the payment schedule and whether your rate was refundable or non‑refundable. If you booked through a third‑party site, the timing of the charge may follow that site’s payment rules while still appearing under Shoalhaven Caravan Village on your statement.
What are the typical amounts I might see from Shoalhaven Caravan Village on my statement?
Common charge amounts usually correspond to nightly rates for powered or unpowered sites, cabin tariffs for the length of your stay, or weekly/fortnightly site fees for long‑term residents. You might also see smaller amounts for extra guests, pet fees (where permitted), late checkout, or additional services you agreed to during your stay. Your email confirmation or final invoice from the park will normally provide a breakdown of nightly rates, length of stay, and any add‑ons. If the amount doesn’t match what you expected, contact the office with your booking number to review the charges line by line.
Why do I see two Shoalhaven Caravan Village charges or a small pending amount?
It’s possible to see both a deposit or prepayment and a separate final balance charge, which can look like two similar transactions. In some cases, the park’s payment processor or bank may place a temporary pre‑authorisation (a hold) on your card at check‑in to cover incidentals or to confirm your card is valid; this appears as a pending transaction and should drop off automatically after a few days if not captured. Only the actual completed charge should remain on your statement long term. If a pending amount has not dropped off after a week, contact your card issuer and the park to clarify its status.
How do I cancel or change my booking at Shoalhaven Caravan Village and avoid extra charges?
To cancel or modify a booking, you’ll need to contact Shoalhaven Caravan Village directly using the phone or email listed on your booking confirmation or on shoalhavencaravanvillage.com.au. Their cancellation policy typically sets a minimum notice period before arrival, with deposits sometimes forfeited or partial fees charged if you cancel too close to your check‑in date or in peak seasons. Changes such as shortening your stay, altering dates, or upgrading/downgrading from a cabin to a site may result in a price adjustment. Always review the specific cancellation terms provided at the time of booking, as conditions may differ for long‑term stays, specials, and public‑holiday periods.
How can I request a refund or dispute a charge from Shoalhaven Caravan Village?
If you believe you were incorrectly charged—such as being billed twice, overcharged, or charged despite a valid cancellation—contact the park office first with your booking details, receipts, and the exact amount and date of the charge. Staff can check their reservation and EFTPOS records, then either issue an adjustment, process a refund back to the original payment method, or explain why the charge applies under their policies. Refund eligibility generally depends on their cancellation terms, whether you were a no‑show, and how close to arrival you cancelled or changed your stay. If you cannot resolve the issue directly, you can then raise the matter with your bank or card issuer, providing all correspondence and documentation.
How do I get a copy of my receipt or tax invoice from Shoalhaven Caravan Village?
Receipts or tax invoices are usually emailed at the time of booking, check‑in, or checkout, or provided in printed form at the office. If you can’t locate yours, contact Shoalhaven Caravan Village via the details on their website and request a copy, supplying your full name, stay dates, and the last four digits of the card used. They can re‑issue the invoice by email, which will list nightly rates, GST where applicable, and any extras you were charged. This document is the best way to confirm exactly what a statement charge relates to.
Can ongoing or recurring charges from Shoalhaven Caravan Village appear on my statement?
Yes. Guests with long‑term sites, manufactured homes, or extended stays may be billed on a regular cycle (for example, weekly or fortnightly), and these payments can show as recurring charges on your statement. The amount should match your agreed site or accommodation fees plus any metered utilities or extras. If you are no longer staying at the park but continue to see ongoing charges, contact the office immediately to confirm that your account and any site agreement have been properly finalised.
How can I contact Shoalhaven Caravan Village about a charge I don’t recognise?
Visit shoalhavencaravanvillage.com.au to find the most current phone number and email address for the park’s office, and have your statement, booking references, and any related emails ready when you call or write. If someone else in your household may have used your card for a holiday or short stay, check with them first, as charges are often linked to family or group bookings. When you contact the park, provide the date, exact amount, and the name that appears on your card so staff can search their system. They can then confirm what the charge relates to and, if needed, guide you through cancellations, adjustments, or refunds according to their policies.