Shoe Me

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Shoe Me is a family-owned Australian online retailer specializing in pole dance, alternative, sexy and specialty footwear and apparel, and is an authorized Pleaser shoes retailer.

Sydney, Australia

About Shoe Me

Shoe Me is a family-owned Australian online retailer based in Sydney, specializing in pole dance, alternative, sexy, and specialty footwear and apparel. They are an authorized Pleaser Shoes retailer and also carry other performance and clubwear brands geared toward dancers, performers, and alternative fashion enthusiasts. Most orders are placed directly through their website, shoeme.com.au, where customers can choose from a large range of platform heels, boots, sandals, dancewear, and accessories, with prices typically shown in Australian dollars (AUD).

A charge from “Shoe Me” or “shoeme.com.au” on your bank or card statement usually relates to a one-time online purchase of shoes, boots, or related apparel. You might see this charge for a standard order, a backorder/pre-order item that was processed when stock became available, or if you used a buy now, pay later service linked through their checkout (such as Afterpay, Zip, or similar providers). In some cases, your bank may display an initial small authorization or a pending amount when you first place the order, followed by the final settled charge once the payment is captured. Shoe Me does not generally operate as a subscription service, so recurring monthly charges from them are uncommon and usually indicate repeat purchases placed on different dates.

If you’re unsure about a Shoe Me charge, start by searching your email for an order confirmation or shipping notification from shoeme.com.au around the date of the transaction, and check any accounts you may have used at checkout (Shoe Me account, PayPal, Afterpay, etc.). Verify the billed amount against your order total, including shipping, taxes, and currency conversion if you are outside Australia. For further questions, you can contact Shoe Me via the contact or support page on their website or by replying to your order confirmation email with your order number and the last four digits of the card charged. Common billing issues—such as duplicate charges, cancelled orders, or size exchanges—are typically resolved by contacting their customer service with your full name, email, order number, and screenshots of the charge from your bank or card statement.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shoe Me.

  1. SHOE ME 769 +61130000746 AU

Frequently Asked Questions

Why do I see a charge from Shoe Me or shoeme.com.au on my bank statement?

This charge usually corresponds to an online purchase of footwear or apparel made through shoeme.com.au, often for pole dance, performance, or alternative fashion shoes. The description may appear as “SHOE ME,” “SHOEME.COM.AU,” or similar, and the amount should match the order total shown at checkout, including shipping and any discounts.

Does Shoe Me have subscriptions or recurring billing for shoes or apparel?

Shoe Me primarily operates as a one-time purchase retailer and does not typically offer ongoing subscription boxes or automatic monthly charges. If you see more than one Shoe Me charge in different months, it usually indicates separate orders placed on different dates, or multiple instalments if you used a buy now, pay later service at checkout. Review your email history and any BNPL app (e.g., Afterpay, Zip, etc.) for instalment schedules.

Why was I charged by Shoe Me if my order says ‘pending’ or ‘processing’?

Many banks show a pending authorization as soon as you place an order on shoeme.com.au, even while Shoe Me is still preparing or confirming stock. Once your order is accepted, the authorization is captured and becomes a posted transaction; if the order is cancelled, the pending hold should drop off automatically within a few business days, depending on your bank. If a pending hold remains for more than 7–10 days after a cancellation, contact your bank and provide any cancellation email from Shoe Me.

I don’t recognize this Shoe Me charge—how can I confirm if it’s mine?

Search your email (including spam/junk) for “Shoe Me” or “shoeme.com.au” around the transaction date to find any order confirmations or shipping emails. Check whether a family member, partner, or housemate used your card to buy performance or clubwear footwear, as these purchases may be gifts or shared-account orders. You can also compare the exact amount and date with your account on shoeme.com.au or in PayPal/Afterpay to see if it matches a recent order.

How do I cancel a Shoe Me order or change the size before it ships?

If you need to cancel or modify an order, contact Shoe Me customer service as soon as possible through the contact form on their website or by replying to your order confirmation email. Include your order number, the email used at checkout, and the change requested (e.g., cancel, size change, or colour change). Once an order has been dispatched, changes may no longer be possible and you may need to follow their returns or exchange policy instead.

How can I request a refund from Shoe Me for a returned or cancelled order?

Refunds are generally processed according to Shoe Me’s returns policy, which usually allows returns of unworn items in original condition within a specified timeframe. After your return is approved and received, refunds are typically issued back to the original payment method (card, PayPal, or BNPL provider) minus any shipping or restocking fees listed in their policy. Processing times can vary by bank, but it may take several business days after Shoe Me issues the refund for it to appear on your statement.

What common charge amounts or patterns might I see from Shoe Me?

Most Shoe Me transactions will be in Australian dollars (AUD) and often range from moderate amounts for single pairs of shoes to higher totals for multiple pairs or boots, plus shipping. International customers may see a slightly different amount in their local currency due to exchange rates and possible foreign transaction fees charged by their bank. If you used a buy now, pay later option, you may see multiple smaller instalment charges from the BNPL provider rather than directly from Shoe Me.

Why do I see two Shoe Me charges or an extra small amount on my card?

You may see an initial pending authorization plus the final settled amount, which can look like two charges until the pending one drops off. In rare cases, updating your payment method or re-submitting an order can cause more than one authorization; only the captured transaction should remain after your bank’s hold period. If both amounts post as completed charges and they don’t match separate orders, contact Shoe Me support with your order number and a screenshot of your statement so they can investigate a possible duplicate payment.

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