Question 1

Why do I see a charge from “TOTALLY WORKWEAR PORT MELBOURNE” on my bank statement?

Accepted Answer

This charge usually relates to a purchase of workwear, safety boots, hi‑vis clothing, uniforms, or PPE made at the Totally Workwear Port Melbourne store or through an online or phone order fulfilled by that store. The purchase may be for your own gear, for a family member, or processed through your employer if they ordered uniforms using your card. Check recent receipts, email invoices, or uniform order forms you’ve completed for matching amounts and dates.

Question 2

What types of purchases typically result in a Totally Workwear charge, and what are common amounts?

Accepted Answer

Typical charges come from in‑store or online purchases of items like work pants, shirts, jackets, hi‑vis vests, safety boots, scrubs, hospitality aprons, gloves, and PPE packs. Individual items can range from lower amounts for accessories (for example, under $50) to higher totals for premium boots or larger uniform bundles (often $150–$400+). Business or trade accounts may show higher-value invoices covering multiple staff uniforms, branded apparel, or bulk PPE orders.

Question 3

Could this Totally Workwear charge be from my employer’s uniform or PPE program?

Accepted Answer

Yes. Many businesses use Totally Workwear to supply uniforms and PPE and may ask staff to choose items in-store or via a form, then bill to a company account or a payroll-packaged card. If you’re in a workplace that requires uniforms or safety gear, check with your HR, site manager, or uniform coordinator to see if they authorised an order through Totally Workwear Port Melbourne linked to your payment details. They may also hold the invoice or purchase order that matches the transaction.

Question 4

Why do I see a small or pending charge from Totally Workwear that later disappears or changes?

Accepted Answer

A small or pending charge can be an authorisation hold placed when you make an online purchase, use a digital wallet, or when the store verifies your card for a phone order. This hold confirms that funds are available but isn’t the final payment; it typically drops off or is replaced by the final captured amount within a few business days. If a hold remains for longer than your bank’s normal processing time, contact your bank and then Totally Workwear with the transaction details for review.

Question 5

How can I get a copy of my Totally Workwear receipt or tax invoice for this charge?

Accepted Answer

If you purchased in-store at Port Melbourne, your receipt or tax invoice is usually provided at the counter or emailed if you supplied an email address. For online orders, check your inbox (and spam/junk folder) for an order confirmation from totallyworkwear.com.au matching the date and amount. If you can’t find it, contact the Port Melbourne store or Totally Workwear customer service with your name, estimated date, card’s last four digits, and transaction total so they can look up the sale and reissue the invoice.

Question 6

Does Totally Workwear offer subscriptions or recurring billing, and why might I see repeat charges?

Accepted Answer

Totally Workwear primarily operates on one‑off purchases rather than consumer subscriptions. However, businesses may have ongoing trade or corporate accounts that result in regular invoices or recurring orders for staff uniforms and PPE. If you see patterned, repeat charges (for example, monthly or quarterly), check whether your company has a standing order, or whether you’ve arranged ongoing supply for your business and set Totally Workwear up as a regular payment.

Question 7

How do I resolve an incorrect or duplicate Totally Workwear charge or request a refund?

Accepted Answer

First, compare the charge against your recent purchases to confirm whether it might represent multiple items or split payments from a single visit. If you believe you’ve been charged incorrectly or twice, contact the Port Melbourne store or Totally Workwear support with your statement screenshot, receipt (if available), and the exact transaction time and amount. They can check their point‑of‑sale records, correct duplicates, and advise whether your purchase qualifies for a refund, exchange, or store credit under their returns policy. If the merchant confirms no matching transaction, you can then raise a dispute with your bank or card issuer.

Question 8

How can I contact Totally Workwear Port Melbourne about a mystery charge on my account?

Accepted Answer

Go to totallyworkwear.com.au and use the Store Locator to find the Port Melbourne store’s phone number, address, and opening hours. When you call or visit, have your bank statement handy with the transaction date, amount, and how the merchant name appears (for example, “TOTALLY WORKWEAR PORT MELBOURNE”). Providing these details helps staff quickly search their system for the corresponding sale, explain what was purchased, and assist with receipts, returns, or corrections if needed.

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