ShopBack

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ShopBack is an online shopping rewards and cashback platform that partners with retailers to give users a percentage of their purchases back in cash or rewards.

Singapore
shopback.com

About ShopBack

ShopBack is a Singapore-based online shopping rewards and cashback platform that lets you earn a percentage of your spending back when you shop with partner retailers. Operating across multiple Asia-Pacific markets, ShopBack connects users with thousands of merchants in categories like fashion, travel, electronics, groceries, and food delivery. Users can access ShopBack via the website (shopback.com) or mobile app to activate cashback, buy digital gift cards, or pay with ShopBack-branded payment options where available. The service is generally free for consumers; ShopBack earns a commission from partner retailers and shares part of that with users as cashback.

A ShopBack charge may appear on your bank or card statement when you make a purchase through ShopBack’s payment tools (such as ShopBack Pay, ShopBack PayLater, or ShopBack-issued gift cards and vouchers), or when you buy digital gift cards within the app. You might also see charges related to installment or “buy now, pay later” plans, where ShopBack bills you in multiple scheduled payments rather than one lump sum. In some regions, you could see small temporary authorization holds when you add or update a card, verify a payment method, or start a trial or promotional offer involving ShopBack’s payment services; these pending amounts typically drop off after a few days.

If you’re unsure about a ShopBack charge, first log into your ShopBack account (via the app or shopback.com) and check the “Transactions,” “Payment,” or “Gift Cards/Vouchers” sections for matching amounts and dates. Compare the charge to any recent in-store or online purchases where you may have used ShopBack Pay, PayLater, or a ShopBack gift card at a partner merchant. If something still doesn’t look right, contact ShopBack Support via the in-app Help Centre or the support/contact form on shopback.com, providing your registered email, the last four digits of the card charged, the exact amount, and the transaction date. Common billing issues—such as duplicate charges, cancelled orders, or refunded purchases—are usually resolved by confirming the underlying merchant order and, if needed, providing screenshots of your bank statement and order confirmation.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ShopBack.

  1. ShopBack Australia INTERNET AUS

Frequently Asked Questions

Why do I see a charge from ShopBack on my bank or card statement?

A ShopBack charge usually means you used one of ShopBack’s payment services, such as ShopBack Pay, ShopBack PayLater, or purchased a digital gift card/voucher in the ShopBack app. While normal cashback earnings are credits paid to you, any payment or top-up you initiate through ShopBack to fund a purchase will appear as a debit from “ShopBack” or a related descriptor. Match the amount and date against your recent purchases in the app, particularly under Gift Cards, Pay/PayLater, or in-store QR payments.

Does ShopBack charge any subscription or membership fees?

ShopBack does not typically charge users a recurring subscription or membership fee—creating and maintaining a ShopBack account is free. Most users will never see a regular monthly or annual fee from ShopBack on their statements. However, if you use ShopBack PayLater or miss an installment, late fees or administrative fees may apply in some markets as per the local PayLater terms and conditions, which could also show up as "ShopBack" charges.

What are common ShopBack charge amounts or patterns I might see?

Common ShopBack transaction amounts often correspond to rounded purchase values for gift cards (e.g., S$10, S$20, S$50, S$100) or full purchase totals when you pay with ShopBack Pay at partner merchants. If you use ShopBack PayLater, you may see smaller recurring amounts (for example, one-third or one-quarter of a purchase) charged on fixed dates until the plan is paid off. You might also see small temporary amounts (often under S$5) as authorization holds when adding a new card, which should reverse automatically.

Why do I see a small or $0 ShopBack charge that later disappeared?

ShopBack may place a small temporary authorization (sometimes S$0 to S$2 or your local equivalent) when you add or update a card or start using certain payment features. This is only to verify that your card is valid and active. These holds are not actual charges and should automatically drop off or be reversed by your bank within a few business days, depending on your card issuer’s processing time.

How do I cancel or change my ShopBack PayLater installments?

Once a ShopBack PayLater plan is created, the schedule of installments is generally fixed and will automatically charge your saved card or payment method on the due dates. To change or cancel a PayLater plan, you usually need to first cancel or modify the underlying order with the merchant; ShopBack will then adjust or reverse the payment plan if a full or partial refund is issued. For urgent changes, open the ShopBack app, go to your PayLater or Payments section, and contact support through the in-app Help Centre with your order ID and transaction details.

How do I request a refund for a ShopBack-related charge?

If the charge is for a purchase from a retailer (online or in-store) using ShopBack Pay or PayLater, refunds must typically be initiated with the merchant where you placed the order. Once the merchant processes the refund, the amount will return to your original payment method or adjust your remaining PayLater installments, usually within 7–14 business days depending on your bank. For mistaken gift card purchases or duplicate ShopBack charges, contact ShopBack Support via the app or help.shopback.com with your transaction ID, amount, and proof of charge; they’ll review whether a reversal or credit is possible based on their policies.

How can I contact ShopBack about an unknown or incorrect charge?

You can contact ShopBack through the in-app Help Centre (Profile > Help or Support) or by visiting the Help Centre link on shopback.com and submitting a support request. Include your registered ShopBack email, the exact amount charged, transaction date, last four digits of the card, and any related merchant receipts so the team can investigate quickly. In some regions, ShopBack also offers in-app live chat during business hours for faster resolution.

Where can I see the details of the transaction that caused this ShopBack charge?

Log in to your ShopBack account and check the sections labeled "Transactions," "Activity," "Payment/PayLater," or "Gift Cards/Vouchers" for a record that matches the charged amount and date. Each entry will typically show the partner merchant, purchase type (e.g., gift card, in-store QR payment, online checkout), and payment status. If you used ShopBack for an in-store payment, you’ll usually find the receipt inside the specific transaction details, which you can screenshot or download to compare with your bank statement.

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