Shopify

E-commerce88% confidence

Shopify is an e-commerce platform that enables businesses to create online stores, process payments, and manage sales across multiple channels. This descriptor likely refers to a purchase from a specific merchant using Shopify’s payment processing system rather than from Shopify itself as a retailer.

Ottawa, Ontario, Canada
shopify.com

About Shopify

Shopify is a leading e‑commerce platform based in Ottawa, Ontario, Canada, that powers online stores for millions of businesses worldwide. Rather than selling products directly to consumers, Shopify provides the software and payment processing tools that allow individual merchants and brands to create their own online stores, manage inventory, accept payments, and sell across multiple channels (web, social media, in‑person, and marketplaces). Many small businesses, independent creators, and well‑known brands all use Shopify to handle checkout and billing.

If you see “Shopify” or a similar descriptor (such as “SHOPIFY *MerchantName” or “SP * MerchantName”) on your bank or card statement, it almost always represents a purchase from a specific store that uses Shopify’s payment system, not a direct charge from Shopify itself. This can be for a one‑time purchase, a recurring subscription (for example, monthly boxes, memberships, or digital services), an installment payment, or a trial that converted to a paid plan. You may also see small temporary authorization holds when a merchant first verifies your card, which typically disappear or are replaced by the final charge once your order is processed.

To verify or resolve questions about a Shopify‑related charge, start by matching the amount and date to any recent online orders, email receipts, or text confirmations—look for the store name mentioned near “Shopify” in your statement. You can also search your email inbox for keywords like “Shopify” or the charge amount to find the original receipt. If you still can’t identify the merchant, visit shopify.com/charge, where Shopify offers a lookup tool for unknown charges, or contact the store directly using the contact details on your receipt or their website. For disputes or suspected fraud, contact your bank or card issuer promptly; they may also ask you for any order confirmations or screenshots from the merchant’s site.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shopify.

  1. SHOPIFY COM C ELK GROVE VIL IL
  2. SHOPIFY* 374425924 +35388746743 AU
  3. SHOPIFYPRODUCTSCRAPER +861371530304 HKG

Frequently Asked Questions

Why does my statement show “SHOPIFY *” followed by another name?

The name that appears after “SHOPIFY *” is the actual merchant or store that charged you, while Shopify is the payment processor. For example, “SHOPIFY *SUNNYCANDLES” would mean you bought from a store called Sunny Candles that uses Shopify Payments. Reviewing that store name, the purchase date, and amount can help you connect the charge to a specific order or subscription.

What types of charges from Shopify merchants are most common and what amounts might I see?

Common Shopify‑processed charges include single online purchases (often between $10–$300), monthly subscriptions or memberships (frequently $5–$99 per cycle), and digital product or app fees. Some merchants also use Shopify for recurring billing on services like fitness programs, coaching, or software tools. The exact amount depends entirely on the individual store’s pricing, which should match the total shown at checkout and on your receipt.

Why do I see multiple recurring charges from a Shopify merchant each month?

Many merchants using Shopify offer subscription products such as monthly boxes, digital memberships, or automatic refills, which bill on a regular cycle (for example, every 30 days). If you agreed to a subscription at checkout—often with language like “renews monthly” or “billed every 4 weeks”—you’ll see repeat charges from the same merchant name via Shopify. Check your original order confirmation or your account on that store’s website to see your billing frequency and next renewal date.

How do I cancel a subscription or recurring charge from a Shopify store?

To cancel, you’ll need to manage the subscription directly with the store that’s billing you, not with Shopify itself. Look for a “Manage Subscription,” “Account,” or “Billing” link in your order confirmation emails or on the merchant’s website, where you can usually pause or cancel future renewals. If you can’t locate this, reply to your receipt email or use the contact form on the store’s site to request cancellation in writing, and keep a copy of their confirmation for your records.

How can I request a refund for a charge processed by Shopify?

Refunds are handled by the individual merchant, since they control their own return and cancellation policies on Shopify. Contact the store directly via the email or support address shown on your receipt or on their website, explaining your order number, the charge amount, and the reason for your refund request. Once a merchant issues a refund through Shopify Payments, it typically takes 5–10 business days to appear on your card, depending on your bank.

Why do I see a small $0, $1, or low‑value pending charge from Shopify?

Some Shopify merchants place a small temporary authorization on your card to verify that the payment method is valid before completing the full charge. These test or verification holds may appear as $0, $1, or another small amount and should disappear automatically or be replaced by the final order total once your payment is captured. If a small authorization remains pending for more than a few business days, contact your bank or the merchant for clarification.

How can I figure out which store charged me if I only see “Shopify” on my statement?

First, check if your statement shows additional characters or a partial store name after “Shopify” or “SHOPIFY *”. Then search your email for receipts around the charge date using the amount or the word “Shopify.” If you still can’t identify the store, visit shopify.com/charge, where you can enter details like the date and amount to help look up the merchant, or contact your bank for further information.

Who should I contact if I suspect a Shopify‑related charge is fraudulent?

If you don’t recognize the merchant name, have no matching receipt, or see multiple unauthorized charges, contact your bank or card issuer immediately to report suspected fraud and request that your card be blocked or replaced if necessary. You can also try identifying the merchant via shopify.com/charge and notify them that the order was unauthorized so they can investigate and potentially void or refund it. Your bank will guide you through the dispute or chargeback process and may request any documentation you have.

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