Question 1

Why was I charged by Six Degrees Albany after I checked out?

Accepted Answer

It’s common for Six Degrees Albany to finalise your bill after checkout, which may include room charges plus any bar, restaurant, minibar, or incidentals posted to your room during your stay. In some cases, a pre‑authorisation held at check‑in is later converted into a final charge once all items are tallied. Review your email folio or invoice, and if something doesn’t match, contact the property directly and request a detailed breakdown of the charges.

Question 2

Why do I see a ‘pending’ or higher‑than‑expected charge from Six Degrees Albany?

Accepted Answer

Hotels like Six Degrees Albany often place a pre‑authorisation (security deposit) on your card at check‑in that can be higher than the nightly rate to cover incidentals such as food, drinks, and room damages. This appears as a pending or temporarily higher charge but is adjusted to the final amount once you check out and all charges are confirmed. Any unused portion of the hold is released by your bank, typically within a few business days, depending on your card issuer.

Question 3

What types of purchases can appear as a Six Degrees Albany charge on my statement?

Accepted Answer

Your statement may show charges for accommodation (room nights), bar and restaurant bills, room service, minibar items, and event or live entertainment cover charges paid on site. If you attended a function, group event, or settled a shared bar tab, the card used for the final payment will show as a Six Degrees Albany transaction. Online bookings made through sixdegreesalbany.com.au may also appear under the same merchant name.

Question 4

How can I get a copy of my invoice or receipt from Six Degrees Albany?

Accepted Answer

If you booked directly, Six Degrees Albany can usually re‑send your invoice or folio by email. Contact them using the details on sixdegreesalbany.com.au and provide your full name, stay dates, and the email address used for the booking. If you booked through a third‑party site (such as an online travel agency), you may also find a tax invoice or receipt in your account on that booking platform.

Question 5

How do I dispute a charge or request a refund from Six Degrees Albany?

Accepted Answer

Start by contacting Six Degrees Albany’s reception or accounts team directly with your booking reference, dates, and a screenshot or photo of the charge in question. Explain why you believe the amount is incorrect—for example, duplicate billing, an unrecognised bar charge, or a cancelled booking. They can review their point‑of‑sale and booking records and, if an error is confirmed, process an adjustment or refund back to your original payment method; processing time for refunds then depends on your bank or card provider.

Question 6

I cancelled my booking—why do I still see a Six Degrees Albany charge?

Accepted Answer

Whether a cancelled booking is charged depends on the rate and cancellation policy you chose at the time of booking. Some discounted or ‘non‑refundable’ rates may still be charged even if you cancel, and late cancellations or no‑shows can incur a fee equivalent to one or more nights. Check your original confirmation email or the booking site for the cancellation terms and then contact Six Degrees Albany if you believe the policy was applied incorrectly.

Question 7

How can I contact Six Degrees Albany about a charge I don’t recognise?

Accepted Answer

Visit sixdegreesalbany.com.au and use the listed phone number or email address to reach reception or the enquiries/accounts team, ideally during local business hours in Albany, Western Australia. When you contact them, have the transaction date, exact amount, card type, and the last four digits of the card ready so they can locate the payment in their system. They can confirm what the charge relates to—such as a room, bar tab, or event—and provide supporting documentation if needed.

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