SJZ Investments Pty Ltd

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SJZ Investments Pty Ltd is an Australian private company based in New South Wales that operates consumer-facing brands such as Gourmet Basket and Le Pantry, which sell gourmet food and gift hampers primarily through online channels.

NSW 2075, Australia
gourmetbasket.com.au

About SJZ Investments Pty Ltd

SJZ Investments Pty Ltd is an Australian private company based in New South Wales that owns and operates consumer brands including Gourmet Basket and Le Pantry. Gourmet Basket is a leading online retailer of premium gift hampers, offering gourmet food, wine, pamper, baby and corporate gift boxes that can be ordered online and shipped Australia‑wide. Their warehouse and customer service team are located in Belrose, NSW, and they can be contacted on 1300 354 393 or via email at service@gourmetbasket.com.au during business hours (Monday–Friday, 9am–5pm AEST). Their hampers span a wide price range, with many popular gifts priced roughly between AUD $75 and $200, and luxury or corporate hampers going up to around AUD $400+ per gift.([go4it.com.au](https://go4it.com.au/gourmet-basket/?utm_source=openai))

A charge from SJZ Investments Pty Ltd, Gourmet Basket, or a similar descriptor (sometimes including “GOURMETBASKET.COM.AU” or a specific hamper amount in AUD) usually relates to an online purchase of a gift hamper or related products from one of their websites. Most customers place one‑off orders for occasions like birthdays, corporate gifts, or house settlement gifts, so the charge is typically a single transaction equal to the hamper price plus any selected shipping. In some cases you may see multiple charges if you ordered several hampers to different addresses, placed a bulk corporate order, or were charged a separate premium courier fee; your bank may also briefly show an authorization or pending hold when you first submit payment, which should drop away if the payment fails or is reversed by your bank.

To verify and resolve questions about this charge, start by searching your email for order confirmations or tax invoices from “Gourmet Basket” or service@gourmetbasket.com.au, and compare the billed amount and date to what appears on your statement. If you still don’t recognize the payment, contact Gourmet Basket directly on 1300 354 393, via live chat on their website, or by emailing service@gourmetbasket.com.au with your full name, approximate charge amount, charge date, and any order number beginning with “GB” so they can look it up.([gourmetbasket.com.au](https://gourmetbasket.com.au/faqs/?utm_source=openai)) They can confirm whether an order exists, resend receipts, help track deliveries, or discuss refunds and corrections; if they cannot locate a matching order, you should then contact your bank to dispute the transaction as potentially unauthorized.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SJZ Investments Pty Ltd.

  1. SJZ Investments Pty Lt St Ives AUS

Frequently Asked Questions

What types of purchases usually result in a charge from SJZ Investments Pty Ltd or Gourmet Basket?

Most card charges linked to SJZ Investments Pty Ltd are for online orders placed through Gourmet Basket (or related brands such as Le Pantry), including gourmet food, wine, pamper, baby, or corporate gift hampers. These are generally one‑time ecommerce purchases where you selected a specific hamper (often between about AUD $75 and $200, with some premium hampers over $300) and a delivery option to an Australian address.([gourmetbasket.com.au](https://gourmetbasket.com.au/product-category/hamper/?utm_source=openai))

Why was I charged more than the price I saw for the hamper on the website?

The amount on your statement may be higher than the base hamper price because shipping and any add‑on items are charged separately. Gourmet Basket’s product pages list the hamper price only, while delivery fees depend on destination and service level—for example standard or premium date‑selected shipping—so your final total includes hamper cost plus shipping and any extras you added at checkout.([gourmetbasket.com.au](https://gourmetbasket.com.au/delivery/?utm_source=openai))

Does Gourmet Basket or SJZ Investments offer subscriptions or recurring billing for hampers?

Gourmet Basket primarily operates on a per‑order basis, so most customers are only billed when they actively place an order online, by phone, or via a corporate bulk order.([gourmetbasket.com.au](https://gourmetbasket.com.au/faqs/?utm_source=openai)) If you see multiple charges over time, they are usually from separate orders (for example, repeated corporate or gift purchases) rather than an automatic subscription plan; if you’re unsure, contact their customer service team with the transaction details so they can confirm whether an order was placed in your name.

How can I cancel or change my Gourmet Basket order to avoid or adjust a charge?

Orders can usually only be cancelled or changed before they are dispatched, and Gourmet Basket asks that cancellations or address changes be made as soon as possible—ideally within 15 minutes of placing the order.([gourmet-basket.gorgias.help](https://gourmet-basket.gorgias.help/en-US/terms-and-conditions-422718?utm_source=openai)) To request a cancellation or modification, call 1300 354 393 or contact them via live chat or email (service@gourmetbasket.com.au); once a gift has shipped, cancellations aren’t accepted, and additional delivery or repacking fees may apply if it has to be resent due to an incorrect address.([gourmetbasket.com.au](https://gourmetbasket.com.au/returns/?utm_source=openai))

How do refunds and returns work if I don’t want the hamper or there’s a problem with my order?

Gourmet Basket does not generally offer change‑of‑mind refunds for gifts that have already been shipped and delivered in good condition.([gourmetbasket.com.au](https://gourmetbasket.com.au/returns/?utm_source=openai)) You can request a refund for an unshipped gift (up to 90 days from ordering), or a replacement/credit if items are damaged, faulty, out of date, or not as described—contact their customer service team on 1300 354 393 or email service@gourmetbasket.com.au with photos and order details. Return shipping for change‑of‑mind exchanges is usually at your cost, while faulty items may have postage reimbursed in line with their returns policy and Australian Consumer Law.([gourmetbasket.com.au](https://gourmetbasket.com.au/returns/?utm_source=openai))

Why do I see multiple SJZ Investments or Gourmet Basket charges, or a small temporary amount, on my statement?

You may see several charges if you ordered more than one hamper (especially to different addresses) or if shipping and product charges are processed as separate line items for a large or corporate order. Additionally, your bank may show a temporary authorization or pending amount when your card is first validated; this is a standard card‑issuer process and should drop off automatically if the payment doesn’t complete or is reversed. If multiple settled charges don’t match your order confirmations, contact Gourmet Basket support first, then your bank if any transactions remain unexplained.

What are common charge amounts or patterns I might see from this merchant?

Individual consumer hampers from Gourmet Basket commonly appear as charges in the range of about AUD $75–$200, though there are smaller gifts around $65 and premium or corporate hampers that can exceed $300–$400 per order.([gourmetbasket.com.au](https://gourmetbasket.com.au/product-category/hamper/?utm_source=openai)) Larger corporate or bulk orders may post as higher single charges or several separate amounts processed on the same day. If the value on your statement aligns with one of these ranges and an occasion you ordered for (birthday, settlement gift, Christmas, corporate gifting), it is likely related to a hamper purchase.

How can I contact SJZ Investments’ Gourmet Basket team to verify a charge or get a copy of my receipt?

To verify a transaction, call Gourmet Basket on 1300 354 393 during business hours (Monday–Friday, 9am–5pm AEST) or email service@gourmetbasket.com.au, including your name, the last four digits of the card, charge amount, and the date shown on your statement.([go4it.com.au](https://go4it.com.au/gourmet-basket/?utm_source=openai)) If you have an order number beginning with “GB,” include it so they can quickly locate your order, resend your tax invoice, confirm what was purchased, and help with tracking or resolving any billing discrepancies.([gourmet-basket.gorgias.help](https://gourmet-basket.gorgias.help/en-US/where-s-my-gift-422712?utm_source=openai))

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