Soul Origin

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Soul Origin is an Australian café and quick-service food chain offering specialty coffee, salads, sandwiches, and grab-and-go meals, commonly located in shopping centres and transit hubs.

Sydney, New South Wales, Australia
soulorigin.com.au

About Soul Origin

Soul Origin is an Australian café and quick‑service food chain known for specialty coffee, freshly made salads, sandwiches, wraps, and grab‑and‑go meals. Founded in Sydney, Soul Origin operates hundreds of stores nationally, primarily inside major shopping centres, CBD locations, and transit hubs like train stations and airports. Many locations offer dine‑in and takeaway, as well as catering options and a loyalty program accessible via the Soul Origin app and website (soulorigin.com.au).

A Soul Origin charge may appear on your bank or card statement after purchasing coffee, food, bottled drinks, or catering in-store, via the Soul Origin app, or through online ordering for pickup or delivery (where available). The charge can reflect one‑off transactions, pre‑orders, or catering orders paid in advance. You may also see charges related to stored payment details in the app, gift card purchases or top‑ups, or adjustments from order changes and tips. Some banks show pending or small pre‑authorisation amounts when your card is first tapped or inserted, especially for contactless or mobile wallet payments, which then settle to the final purchase amount.

If you’re unsure about a Soul Origin charge, start by checking recent receipts, your Soul Origin app order history, and email confirmations for online or catering orders made around the transaction date. Compare the exact amount and date with what appears on your statement, and remember that some banks show the date the payment was processed, which can differ slightly from the purchase date. If you still have questions, visit soulorigin.com.au and use their store locator to contact the specific store, or reach out via the contact form or social channels listed on the website with details of the date, amount, and last four digits of your card. For transactions you don’t recognise or suspect are unauthorised, contact your bank or card issuer promptly to dispute the charge and secure your card if needed.

Bank Statement Variations

7 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Soul Origin.

  1. JBS FOOD CO PTY LTD ADELAIDE AIR AU
  2. SO OPERATIONS AUST PTY BRISBANE AIR AU
  3. SOUL ORIGIN +61285655400 AU
  4. SOUL ORIGIN BANKSTOW BANKSTOWN AUS
  5. SOUL ORIGINS MASCOT AU
  6. SP SO CATERING AU +61285655400 AU
  7. Soul Origin T2 Mascot AUS

Frequently Asked Questions

Why do I see a Soul Origin charge on my statement if I only bought a coffee and a snack?

Soul Origin transactions typically include GST and any extras (such as additional espresso shots, alternative milks, or add‑ons to sandwiches and salads), which can make the final amount slightly higher than the base menu prices you remember. If you tapped with a mobile wallet, the bank description may still show as “Soul Origin” even if you used Apple Pay or Google Pay. Check your receipt or your mobile wallet transaction history for the exact breakdown of items and tax.

What are typical Soul Origin charge amounts?

Common Soul Origin transaction amounts range from about AUD $4–$8 for a single coffee, $10–$18 for a coffee plus a salad, wrap, or sandwich, and $40+ for larger catering or group orders. If you see round amounts like $25, $50, or $100, this may be for gift card purchases or catering deposits at some locations. Always compare the amount to what you recall spending on food and drinks in shopping centres or train stations around the time of the charge.

Does Soul Origin have subscriptions or recurring payments?

Soul Origin does not typically operate on a subscription model; most charges are one‑off purchases made in‑store, via the app, or for catering. However, if you regularly order through the Soul Origin app with a stored card, your bank statement may show frequent, similar‑looking transactions on days you buy coffee or lunch. If you see repeat charges you don’t recognise, review your app order history and check if anyone else has access to your account or device.

Why is there a small or duplicate pending charge from Soul Origin?

Some banks show a small pre‑authorisation or an initial pending amount when you tap or insert your card at Soul Origin, especially for contactless transactions. This may look like a duplicate but usually disappears or adjusts to the final purchase amount once the payment is fully processed. If a pending amount does not clear within a few business days, contact your bank first, then follow up with the Soul Origin store where you made the purchase if needed.

How can I get a receipt or tax invoice for my Soul Origin purchase?

For in‑store purchases, receipts are printed on request at the time of purchase, and many locations can reprint a recent receipt if you provide the exact date, time, and amount. For app or online orders, check your email for an order confirmation or log into your Soul Origin app or account to view your order history and invoices. If you need a tax invoice for a business expense, you can usually request one directly from the store or via the contact form on soulorigin.com.au with transaction details and your ABN if applicable.

How do I resolve an incorrect amount or double charge from Soul Origin?

First, compare your receipt and any app or email confirmations with your bank statement to confirm whether you were charged twice or charged the wrong amount. If there is an error, contact the specific Soul Origin store where you made the purchase (store details are on your receipt or via the store locator on soulorigin.com.au) and provide the date, time, and last four digits of your card so they can investigate and process a reversal or refund if appropriate. If you cannot reach the store or believe there has been unauthorised use of your card, contact your bank or card issuer to lodge a dispute.

How can I request a refund or resolve an issue with a Soul Origin order?

Refunds for order errors, quality issues, or mistaken charges are generally handled by the individual Soul Origin store where the purchase occurred and are subject to the store’s and franchise policies. Bring your receipt or proof of purchase back to the store, or call them with transaction details so they can review the situation and, if approved, process a refund back to your original payment method. For issues with app orders or if you cannot identify the store, use the contact form on soulorigin.com.au with a clear description, the amount, and the transaction date.

How do I contact Soul Origin about a charge I don’t recognise?

Start by identifying which store might have processed the charge based on your movements on the transaction date (e.g., nearby shopping centre or station) and then use the store locator on soulorigin.com.au to find the store’s phone number. Provide the date, approximate time, amount, and last four digits of the card used so staff can locate the transaction in their system. If you still cannot identify the purchase or suspect fraud, contact Soul Origin via their website contact form and immediately report the transaction to your bank or card issuer so they can investigate and secure your account.

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