SpacetoCo

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SpacetoCo is an online marketplace that connects people with spaces and venues for hire, enabling community groups, businesses, and individuals to book local spaces on-demand.

Perth, Western Australia, Australia
spacetoco.com

About SpacetoCo

SpacetoCo is an online marketplace that helps people find and book local spaces and venues on-demand, primarily across Australia and New Zealand, with headquarters in Perth, Western Australia. Through spacetoco.com, community groups, small businesses, event organisers, and individuals can search for and reserve everything from community halls, meeting rooms, studios and coworking spaces to creative venues and outdoor areas. Hosts list their spaces with availability, pricing, and house rules, while guests can compare options, book online, and pay securely through the platform.

A SpacetoCo charge appears on your bank or card statement when you make a booking or payment via spacetoco.com. This can include one‑off venue hire payments, recurring bookings for regular activities (like weekly classes or meetings), security bonds or deposits, and any platform or booking fees. You may also see separate charges if you modify a booking, extend your hire time, add services (such as equipment or cleaning), or if a bond is partially or fully retained after your event under the host’s terms. In some cases, a small temporary authorization hold may appear when you first add or update a card, which is automatically released by your bank.

To verify a SpacetoCo charge, log in to your account at spacetoco.com using the email address you used to book, then check your “Bookings” or “Invoices/Payments” section for matching dates and amounts. Look through your email for booking confirmations or receipts from SpacetoCo, which detail the venue, hire times, and itemised charges. If something doesn’t look right, contact SpacetoCo support via the Help/Contact links on their website, including your full name, email used for booking, the last four digits of the charged card, and the exact amount and date shown on your statement. Common issues—such as duplicate bookings, date misunderstandings, or bond deductions—are usually resolved by reviewing the booking history, host’s cancellation policy, and any post‑event reports or photos provided by the venue.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SpacetoCo.

  1. SPACETOCO VENUE HIRE +61861021191 AU

Frequently Asked Questions

Why did I get a SpacetoCo charge on my card when I booked a venue?

When you book and pay for a space through spacetoco.com, SpacetoCo processes the payment on behalf of the venue host. The charge on your card will usually correspond to the total booking cost, which can include the hire fee, any add‑ons (like equipment, cleaning, or after‑hours access), and SpacetoCo’s booking or transaction fee if applicable. Check your booking confirmation email or your account’s “Bookings” section to see an itemised breakdown matching the amount on your statement.

What are common SpacetoCo charge amounts or patterns I might see?

Most SpacetoCo charges match the total of a single booking (for example, a few dozen to a few hundred dollars, depending on the space and duration). If you make recurring or regular bookings—such as weekly classes or meetings—you may see repeated charges at consistent intervals that match your booking schedule. You may also see separate charges or refunds for bond/deposit handling and for booking changes or extensions you approved in the platform.

Why do I see two SpacetoCo charges or a small pending amount on my statement?

A small pending amount can occur when SpacetoCo’s payment processor places a temporary authorization hold to verify your card when you first book or update your payment details. This hold is not a completed charge and should disappear automatically within a few business days, depending on your bank. You might also see two similar amounts if you changed your booking (for example, extended your hire time), in which case one transaction is the original booking and the other is the additional amount or adjusted total—these should be visible as separate entries in your booking history.

How do I cancel a SpacetoCo booking and stop future charges?

To cancel a booking, log in to spacetoco.com, go to your account, and open the relevant booking under the “Bookings” or “Upcoming” section. If the host’s cancellation window allows it, you’ll see an option to cancel, and any refund will follow the venue’s and SpacetoCo’s stated cancellation policy, which is shown on the listing and in your confirmation email. For recurring or regular bookings arranged through the platform, you may need to cancel the series or contact the host or SpacetoCo support to adjust or end ongoing reservations, which will stop related future charges.

How can I request a refund for a SpacetoCo charge I don’t recognize or no longer need?

First, compare the date and amount on your statement with your booking confirmations and your account history on spacetoco.com to confirm which booking the charge relates to. If you believe you were charged in error, or you had to cancel under circumstances covered by the host’s policy, contact SpacetoCo support through the Help/Contact form on their website and provide details of the booking, transaction amount, and the reason for your refund request. Refunds are handled in line with the space’s cancellation and refund rules and may require the host’s approval; once approved, funds are usually returned to the original payment method within standard banking timeframes.

How does SpacetoCo’s pricing and fees work for bookings?

Spaces on SpacetoCo are priced individually by each host, often using hourly, session, or daily rates that are clearly shown on the listing page before you confirm. At checkout, you’ll see the venue hire fee plus any selected extras, along with any SpacetoCo booking or transaction fee if applicable, so you know the full amount before you pay. Some spaces may also require a refundable bond or deposit, which can appear as a separate charge and is returned in line with the host’s bond conditions after the booking, provided there is no damage or extra costs.

How do I contact SpacetoCo about a charge on my statement?

Go to spacetoco.com and use the Help, Support, or Contact links typically found in the footer or menu to reach the customer service team via web form or email. Include your full name, the email address used on your SpacetoCo account, the last four digits of the card that was charged, and the exact amount and date shown on your statement so they can quickly locate the transaction. For questions specific to venue rules or bond deductions, SpacetoCo may also coordinate with the host and share any relevant notes, photos, or incident reports with you.

Why was part or all of my SpacetoCo bond/deposit not returned?

Some spaces on SpacetoCo require a refundable bond or deposit that covers potential damage, extra cleaning, or overtime use. After your booking, the host can report any issues and, according to the bond terms shown on the listing and in your booking confirmation, may authorise a partial or full retention of the bond. If you disagree with a bond deduction, review the host’s rules and any evidence provided, then contact SpacetoCo support with your booking details so they can review the case and help mediate a resolution.

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