Spirit of Tasmania

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Spirit of Tasmania is a passenger and vehicle ferry service operating between Melbourne, Victoria and Devonport, Tasmania, run by TT-Line Company for the Tasmanian Government.

Hobart, Tasmania, Australia
spiritoftasmania.com.au
Owned by TT-Line Company Pty Ltd

About Spirit of Tasmania

Spirit of Tasmania is a passenger and vehicle ferry service operated by TT-Line Company on behalf of the Tasmanian Government. It runs overnight and selected day sailings between Geelong (servicing Melbourne), Victoria and Devonport, Tasmania, carrying passengers, cars, caravans, motorcycles, freight and pets. Travellers can book seats or private cabins, add extras such as meals and recliners, and access onboard facilities including restaurants, bars, a shop and entertainment areas. Bookings are usually made online at spiritoftasmania.com.au, via their call centre, or through travel agents, with flexible fare types and seasonal pricing.

A Spirit of Tasmania charge may appear on your bank or card statement when you book or amend a ferry crossing, pay a fare difference, add accommodation or vehicle options, or purchase extras such as meals or upgrades. Charges can be for one‑way or return journeys, and may reflect multiple passengers or vehicles in a single booking. You might also see charges related to booking changes, cancellation fees, or payment of outstanding balances. In some cases, there may be a small pre‑authorisation or pending charge when you first enter your card details, which is used to verify your payment method and then either drops off or is included in the final amount.

To verify a Spirit of Tasmania charge, start by checking your email for booking confirmations from spiritoftasmania.com.au, including any modifications made by you or a travel agent. Compare the amount and date with your sailing dates, number of passengers, vehicles and any extras purchased. If you still have questions, log in or retrieve your booking on their website using your booking reference, or contact Spirit of Tasmania customer service via the phone and online contact options listed under the “Contact Us” section of their site. Common billing issues—such as duplicate bookings, date changes, or cancellation fees—are usually resolved by speaking with their reservations team, who can review your booking history, re-send receipts and explain any charges in detail.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Spirit of Tasmania.

  1. Spirit Of Tasmania East Devonpor AUS

Frequently Asked Questions

Why do I see a Spirit of Tasmania charge on my card before my sailing date?

Spirit of Tasmania generally charges your card at the time you make or modify a booking, which is often weeks or months before you travel. You may also see a temporary authorisation or pending charge when you first enter your card details; this is used to verify your payment method and usually converts into the final fare charge or disappears within a few business days. If you changed sailing dates or upgraded your cabin, additional charges for those adjustments may appear as separate transactions.

What are typical Spirit of Tasmania charge amounts and what do they include?

Charge amounts vary depending on the route (Geelong–Devonport), travel date, fare type (e.g. Saver vs. Flexi), number of passengers and vehicles, and whether you book a seat, recliner or private cabin. A single booking amount may bundle multiple components—passenger fares, vehicle transport, cabin or recliner, and pre‑paid meals—into one total. Peak season and weekend sailings usually cost more than off‑peak weekdays, and return trips may appear as either one combined payment or two separate direction-specific charges depending on how you booked.

How do I change or cancel my Spirit of Tasmania booking and stop future charges?

To change or cancel, go to spiritoftasmania.com.au and use the “Manage Booking” function with your booking reference and surname, or contact their reservations team by phone. Cancellation and change fees depend on your fare type—Flexi fares allow more flexible changes, while Saver or Red Hot deals are usually more restrictive and may be non‑refundable or incur higher fees. Once cancelled, you will not be billed further, but any existing charges already processed are subject to their fare rules and refund policy.

How can I request a refund or query an incorrect Spirit of Tasmania charge?

If you believe you’ve been overcharged, charged twice, or billed after cancelling, first locate your booking confirmation email and note your booking reference. Then contact Spirit of Tasmania customer service via the phone number or online enquiry form on spiritoftasmania.com.au, explaining the issue and providing copies of receipts or screenshots of the charge. Refund eligibility depends on your fare conditions and the timing of your cancellation or change; if a refund is approved, it is usually returned to the original payment method within several business days, though bank processing times can vary.

Why was I charged by Spirit of Tasmania after I changed my sailing dates or cabin?

When you modify an existing booking—such as changing your sailing date, upgrading to a cabin, or adding a vehicle—Spirit of Tasmania recalculates your fare based on current prices and availability. If the new itinerary is more expensive, your card is charged the fare difference plus any applicable change fees under your fare conditions. In some cases, a partial credit may be applied if the new fare is cheaper, but this depends on the original fare rules and any change penalties that apply.

Does Spirit of Tasmania place authorisation holds or pending charges on my card?

Yes, like many travel operators, Spirit of Tasmania may place a temporary authorisation hold on your card when you enter your details to secure a booking or verify funds. This hold can appear as a pending transaction and is typically either converted into the final fare charge once the booking is confirmed or released if the booking is not completed. Authorisation amounts may slightly differ from the final fare due to currency conversion, card issuer processing or subsequent changes to your booking.

How can I find my Spirit of Tasmania receipt or booking details to match the charge?

Your main receipt and itinerary are emailed to the address used at the time of booking, often from a spiritoftasmania.com.au domain. You can also retrieve your details on the website using “Manage Booking,” where you can view and print your itinerary, payment summary and any change history. If you booked through a travel agent, your payment may have been processed by the agent instead, so your statement may show their name or a combined charge—contact the agent for a detailed breakdown if needed.

Who do I contact about Spirit of Tasmania billing or account-specific questions?

For billing questions, contact Spirit of Tasmania’s reservations and customer service team using the phone numbers and enquiry forms listed under the “Contact Us” section of spiritoftasmania.com.au. Have your booking reference, travel dates and the exact amount and date of the charge ready so they can quickly locate your record. They can confirm what each charge covers, explain fare rules, process eligible refunds and update your contact or payment details if required.

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