Question 1

Why do I see a charge from Star Chauffeured Cars on my bank statement?

Accepted Answer

This charge is usually linked to a pre‑booked car service such as an airport transfer, corporate trip, wedding car, special event transfer, or private tour arranged through Star Chauffeured Cars. The booking may have been made online at melbstarchauffeurs.com.au, over the phone, or via a corporate or hotel concierge. Check whether you, a family member, or a colleague recently used a chauffeured car or limousine service around the date of the charge.

Question 2

What are typical costs for a Star Chauffeured Cars booking?

Accepted Answer

Pricing varies based on vehicle type, distance, time of day, and any additional services (such as waiting time, extra stops, or child seats). Standard airport transfers in a sedan generally cost less than larger vehicles or stretch limousines, and early‑morning/late‑night pickups or public holiday services may attract surcharges. For the most accurate pricing, refer to the quote or confirmation you received at the time of booking, or request a fare estimate directly on their website.

Question 3

Why do I see two charges or a small pending amount from Star Chauffeured Cars?

Accepted Answer

You may see a small pre‑authorisation or pending hold when you first make a booking so Star Chauffeured Cars can verify your payment method. After the trip is completed, the final fare is charged and the hold is usually released by your bank within a few business days. If you see both a pending and a posted charge for the same trip after several days, contact your bank and Star Chauffeured Cars with your booking details so they can review and correct any duplicate billing.

Question 4

How do I cancel or change a booking with Star Chauffeured Cars to avoid extra charges?

Accepted Answer

To cancel or modify a booking, you should contact Star Chauffeured Cars as early as possible using the phone number or email listed on your confirmation or via the contact form on melbstarchauffeurs.com.au. They generally apply a cancellation policy with cut‑off times before pickup, after which partial or full charges may apply, especially for peak times, special events, or wedding bookings. Always review the cancellation terms in your original quote or confirmation to understand any applicable fees.

Question 5

Does Star Chauffeured Cars offer recurring or corporate billing, and how does it appear on my statement?

Accepted Answer

Yes, businesses and frequent travellers may use Star Chauffeured Cars under a corporate or account‑based arrangement, where multiple trips are billed periodically to a stored payment method. In these cases, you might see regular or consolidated charges under the merchant name Star Chauffeured Cars or a similar descriptor on your statement. If you’re unsure which trips are included, contact their accounts or customer service team with your company name and billing period to obtain a detailed invoice.

Question 6

How can I request a receipt or invoice for a Star Chauffeured Cars charge?

Accepted Answer

Receipts are typically emailed automatically at the time of booking or after the trip is completed, using the email address provided by the passenger or organiser. If you can’t locate it, check your spam/junk folder for messages from melbstarchauffeurs.com.au, then contact them via their website with your name, travel date, pickup location, and the last four digits of the card charged. They can resend an itemised invoice showing base fare, waiting time, tolls, and any surcharges.

Question 7

How do I request a refund or dispute an unexpected Star Chauffeured Cars charge?

Accepted Answer

Start by contacting Star Chauffeured Cars directly with your booking reference (if available), the exact amount charged, and the date and time of the transaction. Explain the issue—for example, a no‑show that you believe was wrongly charged, a cancellation you made within the free‑cancellation window, or a fare that differs from the quoted price. They will review GPS logs, driver reports, and booking records and, if an error is confirmed or a refund is warranted under their terms, they can process a partial or full refund back to your original payment method.

Question 8

What should I do if I don’t recognise the Star Chauffeured Cars transaction at all?

Accepted Answer

First, ask family members, colleagues, or anyone with access to your card whether they booked a transfer or event car with Star Chauffeured Cars around that time. If no one recognises the transaction and you have no booking emails or receipts, contact Star Chauffeured Cars with the transaction date, amount, and the first and last name on the card so they can check their system for a matching reservation. If they cannot locate a related booking or you suspect unauthorised use, report it to your bank or card issuer immediately and follow their fraud‑prevention procedures.

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