Star Phones

Electronics86% confidence

Star Phones is an Australian mobile phone repair and accessories chain offering on-the-spot repairs for smartphones and tablets plus a wide range of phone cases, screen protectors, chargers, and related electronics accessories. The Shellharbour charge descriptor refers specifically to the Star Phones kiosk (K201) in Stockland Shellharbour, New South Wales.

Sydney, New South Wales, Australia
starphones.com.au

About Star Phones

Star Phones is an Australian mobile phone repair and accessories retailer based in New South Wales, with locations in major shopping centres and kiosks. They specialise in on-the-spot repairs for popular smartphones and tablets, including screen replacements, battery changes, charging port fixes, and other hardware issues, as well as basic software assistance. In addition, Star Phones sells a wide range of phone cases, tempered glass screen protectors, chargers, cables, power banks, earbuds, and related tech accessories. The “Star Phones Shellharbour” or “STAR PHONES K201 SHELLHARBOUR” descriptor on your statement usually refers to a purchase or repair completed at their kiosk K201 in Stockland Shellharbour, New South Wales.

A charge from Star Phones may appear on your bank or credit card statement for several reasons. The most common are in-store purchases of accessories, one-time repair services (such as screen or battery replacement), or bundle deals that include both a repair and a case/screen protector. You might also see a temporary authorization hold if your card was pre-authorized before a repair, a deposit was taken for parts, or if a transaction was started but later adjusted at the counter. While Star Phones primarily operates on a one-off purchase basis rather than ongoing subscriptions, you could see multiple charges if you visited more than once on the same day, split payment across cards, or returned to purchase extra accessories after a repair.

If you don’t immediately recognize a Star Phones charge, first think back to any recent visit to Stockland Shellharbour or another Star Phones location where you may have had a phone repaired or bought accessories. Check your email or SMS for receipts or booking confirmations, review any paper invoices provided at the kiosk, and compare the transaction date and amount with your visit. To resolve questions, visit starphones.com.au for store contact details, or call the Stockland Shellharbour kiosk (K201) directly via the phone number listed on your receipt or on the shopping centre directory; staff can look up your transaction by date, time, and last four digits of your card. For billing issues such as incorrect amounts, duplicate charges, or refund queries, it’s best to contact the kiosk you visited with your receipt and bank statement handy so they can quickly investigate and, if needed, process an adjustment or refund.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Star Phones.

  1. STAR PHONES SHL HBR\KIOSK K201 STOCKLAND

Frequently Asked Questions

Why do I see a charge from STAR PHONES K201 SHELLHARBOUR on my statement?

This descriptor usually indicates a purchase or repair made at the Star Phones kiosk K201 in Stockland Shellharbour, New South Wales. Common transactions include screen repairs, battery replacements, and purchases of cases, screen protectors, chargers, or other accessories. Check whether you or a family member recently visited Stockland Shellharbour and had a device serviced or bought phone accessories. The date and amount on your statement should roughly match the visit and the total shown on your in-store receipt.

What are typical amounts I might be charged by Star Phones Shellharbour?

Amounts vary depending on your device and what was purchased or repaired, but phone accessories like cases, screen protectors, and chargers are often in the range of AU$10–AU$80 per item. Common repair services such as screen or battery replacements can range from around AU$80 to over AU$300 for newer or premium devices. Your exact charge will reflect the combined total of all items and services purchased at the kiosk, plus any applicable taxes or surcharges.

Does Star Phones offer subscriptions or recurring billing?

Star Phones primarily operates on a one-time purchase and repair basis and does not typically offer subscription plans or recurring monthly billing. If you see multiple Star Phones charges, it is most likely due to separate visits, multiple devices being repaired, or several accessories being purchased in different transactions. Review your recent shopping activity or ask family members who may have used your card to confirm each visit.

Why is there a small or pending Star Phones charge on my card?

You may see a small or pending amount if Star Phones placed an authorization hold to verify your card before starting a repair or confirming a quoted price. This is common when a deposit is taken for special-order parts or when the final amount is not yet known at the time of pre-authorization. Once the repair is completed and the final amount is processed, the original hold should drop off automatically, usually within a few business days, depending on your bank.

How can I get a copy of my receipt or verify what I was charged for at Star Phones Shellharbour?

If you no longer have your paper receipt, you can contact the Star Phones kiosk at Stockland Shellharbour (K201) and provide the date, approximate time, and last four digits of the card used. Staff can usually look up the transaction in their point-of-sale system and confirm the services performed and items purchased. Visit starphones.com.au or the Stockland Shellharbour centre directory for the kiosk’s direct contact details and opening hours before calling or visiting in person.

How do I dispute a Star Phones charge or request a refund?

If you believe you were charged incorrectly or there is an issue with your repair or accessory, your first step should be to contact the specific Star Phones store or kiosk where the transaction took place, ideally with your receipt and statement. Explain the problem—such as an overcharge, duplicate payment, or faulty accessory—and they can advise whether a refund, repair rework, or exchange is appropriate under their store policy. If you cannot resolve the issue directly with the store, you can then contact your bank or card issuer to lodge a dispute, providing any supporting documentation you have.

Can I cancel or change a Star Phones repair after paying a deposit?

If you paid a deposit for a repair or for special-order parts, cancellation or changes are subject to the store’s specific policy, which can vary by location. In many cases, deposits for special-order parts may be non-refundable once the order has been placed, while simple booking deposits might be refundable or transferable to another service date. Contact the Shellharbour kiosk (or the store listed on your receipt) as soon as possible to discuss your options if you need to cancel or reschedule.

How can I contact Star Phones about a Shellharbour transaction showing on my bank statement?

To enquire about a Shellharbour charge, start by contacting the Star Phones kiosk at Stockland Shellharbour, listed as K201 on your statement. Their contact number and hours are usually available via starphones.com.au or the Stockland Shellharbour shopping centre website. When you call or visit, have your transaction date, approximate time, the amount charged, and the last four digits of your card ready so staff can quickly locate your record and help resolve your query.

This merchant is in the Electronics category

Browse all

Related Merchants

JB Hi-Fi
Jaycar Electronics
The Good Guys
Mwave
RS Components

Compare Star Phones

vsJB Hi-FivsJaycar ElectronicsvsThe Good Guys

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you