Stellaya is a global online retailer that sells a broad mix of low-cost consumer goods, including home and houseware tools, small electronics and gadgets, fashion accessories, beauty items, crafts, and pet products. The company positions itself as a marketplace focused on helping customers express their individuality, sourcing products directly from factories and distributors and shipping to over 200 countries.([m.stellaya.com](https://m.stellaya.com/?utm_source=openai))
A Stellaya charge typically appears after a one‑time online purchase made through stellaya.com or m.stellaya.com, often following an ad seen on social media. The descriptor may include a prefix such as “stellaya*sta‑#######” along with an order or transaction ID (like STA‑2153354) and sometimes the mobile site reference (m.stellaya). The charge is usually captured at the time of order placement rather than on shipment, and there are no standard subscription plans—most transactions are single orders, though multiple items may be bundled into one payment. Some customers have reported issues such as non‑delivery, very slow shipping, or products that do not match expectations.([trustpilot.com](https://www.trustpilot.com/review/www.stellaya.com?utm_source=openai))
If you’re unsure about a Stellaya charge, start by searching your email (including spam) for order confirmations from stellaya.com or m.stellaya.com and matching the amount to your bank statement. You can also log into their website and check your order history using the order number shown in the descriptor (e.g., STA‑2153354). If you still have concerns, use the contact form or customer‑service email listed on their site and provide your order number, name, and the last four digits of the card used. In cases where you receive no response, your item never arrives, or the product is significantly not as described, consider opening a dispute or chargeback with your card issuer, referencing your communication attempts and any supporting documentation.([m.stellaya.com](https://m.stellaya.com/?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Stellaya.
What is Stellaya and what kind of products does it sell?
Stellaya is a global online retailer that offers low‑priced consumer goods across many categories, including houseware tools, home improvement items, electronics and gadgets, fashion accessories, beauty products, craft supplies, and pet accessories. Orders are placed exclusively through its websites stellaya.com or m.stellaya.com and shipped internationally from factory and warehouse partners.([m.stellaya.com](https://m.stellaya.com/?utm_source=openai))
Why does my statement show a charge like “stellaya*sta-2153354 m.stellaya.code”?
This type of descriptor indicates a purchase from Stellaya’s website, where “stellaya*” is the merchant name and the “STA-2153354” portion is typically an internal order or transaction ID tied to your specific purchase. The “m.stellaya” portion usually refers to the mobile version of the site, indicating the order was processed through the mobile web checkout. Match this amount and date with your Stellaya order confirmation email or order history.([m.stellaya.com](https://m.stellaya.com/?utm_source=openai))
Does Stellaya run subscriptions or recurring billing?
Stellaya primarily processes one‑time payments for individual orders rather than ongoing subscriptions. If you see more than one Stellaya charge, it is usually due to multiple separate orders placed on different dates or a card being re‑charged after a failed or reversed attempt, not a recurring subscription plan. Review your email and browser history to confirm how many orders you placed and on which dates.([m.stellaya.com](https://m.stellaya.com/?utm_source=openai))
How can I contact Stellaya about a billing or order issue?
You can contact Stellaya through the customer‑service options listed on m.stellaya.com or stellaya.com, which typically include a web contact form and customer‑support email address. When reaching out, include your full name, order number (for example, STA‑2153354), the email address used at checkout, and a clear description of the billing or delivery problem so support staff can locate your order.([m.stellaya.com](https://m.stellaya.com/?utm_source=openai))
What should I do if I never received my Stellaya order but was charged?
If your order status shows shipped but you haven’t received the package within the advertised delivery window, first confirm the shipping address and any tracking information provided in your email. If the parcel appears lost or significantly delayed, contact Stellaya support with your order number and ask for an update, replacement, or refund. If they do not respond or resolve the issue, consider filing a dispute with your card issuer, as multiple customers have reported non‑delivery or unresponsive support.([trustpilot.com](https://www.trustpilot.com/review/www.stellaya.com?utm_source=openai))
Can I get a refund from Stellaya if the product is defective or not as described?
Stellaya’s terms and customer reviews indicate that refunds are sometimes granted, especially when items are faulty or significantly different from what was advertised. To request a refund, document the issue with photos or video, contact Stellaya through their site with your order number and evidence, and ask whether they will provide a replacement or refund. If they decline, do not respond, or delay excessively, you can escalate the matter with your bank or card network, citing your attempts to resolve it directly.([trustpilot.com](https://www.trustpilot.com/review/www.stellaya.com?utm_source=openai))
Are there common amounts or patterns for Stellaya charges I should recognize?
Stellaya charges are typically modest consumer‑goods amounts, often ranging from around US$20 to US$80 depending on how many low‑cost items you ordered in one checkout. The descriptor often includes the “stellaya*” prefix plus an order reference like STA‑####### and may list either stellaya.com or m.stellaya.com; seeing this pattern next to a small‑to‑medium online‑shopping amount is consistent with a Stellaya order.([trustpilot.com](https://www.trustpilot.com/review/www.stellaya.com?utm_source=openai))
What if Stellaya does not reply to my emails about a charge or missing order?
If Stellaya does not respond after several attempts via their contact form or email—especially over multiple weeks—and you still have an unfulfilled or disputed order, gather your order confirmation, screenshots of your messages, and any tracking details. Provide this documentation to your bank or card issuer and request a dispute or chargeback, noting that other consumers have reported non‑delivery and lack of response from the merchant. Your bank can investigate and may reverse the charge if they determine the merchant did not deliver the goods or services.([trustpilot.com](https://www.trustpilot.com/review/www.stellaya.com?utm_source=openai))